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Fire & Acoustic Seals Ltd Reviews 

116
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the incredibly helpful and polite staff for providing exceptionally fast turnaround times, professional guidance, and expert advice on various technical queries whenever needed. Many consumers also mention that placing orders through the website is remarkably simple, while physical goods consistently arrive carefully packaged, fully undamaged, and in top condition. Some reviewers were not happy with unexpected delivery delays, noting specific instances where paid next day shipping arrived several days later than originally promised. A few individuals additionally experienced frustrating communication hurdles when trying to resolve missing package issues or coordinate alternative site drop-offs.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting prompt and fast arrival times.... See more

Staff

Users describe positive interactions with staff, praising the team for being very helpful, polite, and... See more

Product

Reviewers mention positive feedback about product quality and reliability. Consumers highlight that items... See more

Service

Consumers find service to be exceptionally positive, praising the fast, reliable, and efficient support... See more

Order

Customers consistently note positive experiences with order processes, highlighting how easy it is to place... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chrissie and her team offer a fantastic service. If you have any questions or queries in regards to acoustic seals they have great knowledge and come back straight away on the email with pricing an... See more

Company replied

Rated 5 out of 5 stars

An amazing team and the star is Chrissina Bunger who helps me every time in a professional fast turnaround. Anytime im not sure on the products im advised and pointed in the right direction. From e... See more

Company replied

Rated 5 out of 5 stars

Was recommended to this company and was totally blown away with them. Customer service is first class and extremely helpful and knowledgeable. No order is too big or too small to support your needs. T... See more

Company replied

Rated 5 out of 5 stars

REPORTED A MISSING BOX - JOANNE WAS VERY QUICK WITH HER RESPONSE, LETTING ME KNOW WHERE THE BOX HAD BEEN LOCATED, AND THEN HAD SORTED A RE-DELIVERY, WHICH ARRIVED THE DAY AFTER. THANK YOU SO MUCH F... See more

Company replied


Company details

  1. #5 of 6 best companies in Fire protection system supplier
  2. #69 of 119 best companies in DIY Store
  3. #66 of 92 best companies in Hardware Shop
  4. #163 of 245 best companies in Home improvement shop

About Fire & Acoustic Seals Ltd

Written by the company

Fire and Acoustic Seals is one of the largest UK distributors of fire, smoke and acoustic seals.

We supply a range of own-label and industry-leading branded products to the construction and joinery market and other industry distributors from our large warehouse and offices in West Bromwich.

Our range of FAS products has been carefully designed and extensively tested for use with 30, 60, 90 and 120-minute fire doors to give customers complete confidence in their performance when installing them.

All our products are independently third-party tested to meet British and European Standards, and the latest building regulations, with many also carrying Certifire certification.

The products listed on this website are our most popular stocked lines which are available for next-day delivery. We also have access to thousands more products from leading manufacturers available on a special-order basis.

For product information, technical advice and sales support get in touch with our team who will be happy to help you.

Fire and Acoustic Seals Ltd are part of the MBP Group of Companies.

Our Best Sellers



FAS Fire Door Foam™

Quelfire Putty Pads

FAS Gap Gauges


Contact info

Promotion box for Fire & Acoustic Seals Ltd

Brands & Partners

We are a main distribution partner for many leading brands.

4.6

Excellent

TrustScore 4.5 out of 5

116 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(116)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Fire & Acoustic Seals Ltd logo

Reply from Fire & Acoustic Seals Ltd

Thank you very much for taking the time to leave us a review. Your feedback is very important to us. Your great review will be fed back to our team.

Kindest regards,

FAS Customer Excellence Team.

Rated 4 out of 5 stars
Fire & Acoustic Seals Ltd logo

Reply from Fire & Acoustic Seals Ltd

Hi Brendan,

Thank you very much for taking the time to tell us about your recent experience.
Your feedback is very important to us and helps us to improve the customer experience.

Kind regards,

FAS Customer Excellence Team.

Rated 5 out of 5 stars

Great communication and product…

Great communication and product knowledge. Fast and efficient delivery and invoicing, a great transaction all around.

10 October 2024
Fire & Acoustic Seals Ltd logo

Reply from Fire & Acoustic Seals Ltd

Hi Niky,

Thank you so much for taking the time to leave us a review. Feedback is extremely important to us and your comments will be fed back to our whole team.

Kind regards,

FAS Customer Excellence Team

Rated 4 out of 5 stars

Communication was good

Communication was good, ordering easy, my only gripe was the cost of P&P. I only ordered a small item and it was £10.95 nearly half what the item cost.

14 October 2024
Fire & Acoustic Seals Ltd logo

Reply from Fire & Acoustic Seals Ltd

Hi Syd,

Thank you so much for taking the time to leave us a review. Your feedback is very important to us and your comments have been noted.

Kind regards,

FAS Customer Excellence Team




Rated 5 out of 5 stars

Good website to use

Good website to use, right product sent fast delivery

14 October 2024
Fire & Acoustic Seals Ltd logo

Reply from Fire & Acoustic Seals Ltd

Hi Dave,

Thank you very much for taking the time to leave us a review. Your feedback is very important to us and helps us to understand and focus on our valued customers needs and expectations.

Have a great weekend,

Kind regards,

FAS Customer Excellence Team.

Rated 5 out of 5 stars

Good customer service and quick…

Good customer service and quick delivery.

30 September 2024
Fire & Acoustic Seals Ltd logo

Reply from Fire & Acoustic Seals Ltd

Hi Mo,

Thank you so much for taking the time to tell us about your recent experience.
Feedback is very important to us and helps us to continuously improve the customer experience.

Kind regards,

FAS Customer Excellence Team.

Rated 5 out of 5 stars

Fire and Acoustic seals are great !

Pleasant staff very rapid response and delivery - great service thank you!!

10 October 2024
Fire & Acoustic Seals Ltd logo

Reply from Fire & Acoustic Seals Ltd

Hi Mfr Shtee,

Thank you so much for taking the time to leave us a review. Feedback is extremely important to us and is fed back to our whole team so that we can continue to improve our overall service.

Kind regards,

FAS Customer Excellence Team.

Rated 5 out of 5 stars
Fire & Acoustic Seals Ltd logo

Reply from Fire & Acoustic Seals Ltd

Hi Graham,

Thank you so much for taking the time to leave us a review. Your feedback is very important to us and helps us understand our valued customers needs and expectations.

Have a great weekend,

Kindest regards,

FAS Customer Excellence Team.

Rated 5 out of 5 stars

Great product and a great Service

Great product and a great Service when ordering

7 October 2024
Fire & Acoustic Seals Ltd logo

Reply from Fire & Acoustic Seals Ltd

Hi Ben,

Thank you very much for taking the time to leave us a review. Your feedback is very important to us and helps us to understand our valued customers needs and expectations.

Kindest regards,

FAS Customer Excellence Team.

Rated 5 out of 5 stars

Fantastic service.

Fantastic service.
From the start to finish of my order I was informed of the whole process.
To be honest ive never used a company quite like them.
Order place , immediate confirmation .. tick !
Order despatched , received a personal email .. tick !
Order delivered, received a photo .. tick .
Just amazing, will be using again.

4 October 2024
Fire & Acoustic Seals Ltd logo

Reply from Fire & Acoustic Seals Ltd

Hi Clare,

Thank you so much for taking the time to leave us a review. Your feedback is very important to us and helps us understand our valued customers needs and expectations.

Kindest regards,

FAS Customer Excellence Team.

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