I purchased an Asado Doble Grill together with a steel hood to extract the heat and smoke from the grills site in our garden pavilion. It was a big purchase but I was close to their production site in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic workmanship as always with firepits uk, really like the dual pitnic bbq, bought for our camping trips although we tried it out in the garden after seasoning the grill plates and it works a t... See more
Company replied
I wanted to order a couple of cloches and a press, but the later was out of stock. They were very helpful, told me when the burger press was going to be back in stock, and importantly, delivered on th... See more
Company replied
Fire pit delivered on time, as promised. First impression is of a solid well constructed pit and bar b que , fits well into allocated position. Can’t wait to fire it up and enjoy relaxing in front of... See more
Company replied
Company details
Written by the company
Firepits UK. Original designs, handmade in the UK from British steel Firepits UK has a range of over 40 fire pits, outdoor kitchens, pizza ovens and chimineas, which are handmade in our Monmouthshire workshop from high quality British steel. The premium grade steel and exacting construction methods result in the finest quality fire pits available. For Cooking & More - Many of our fire pits are ideal for cooking over, with unique features such as the Swing Arm BBQ Rack. Firepits UK also sells an extensive range of clever cooking accessories as well as pizza ovens and outdoor kitchens to kit out even the most ambitious outdoor chefs. For All Seasons - Made from premium grade steel, our range is designed to withstand all weathers so that the fire pits and their owners can enjoy the garden all year round. The Chef's Choice - The unique features of our fire pits make them the choice for serious cooks, having been used by the UK's leading chefs including Tom Kerridge, Paul Ainsworth, James Martin and James Strawbridge.
Contact info
United States
- www.firepitsuk.co.uk
4.8
Excellent
347 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Firepits UK
Thank you so much for your positive review!
50cm Firepit Lid order
Easy to order, delivered well within the 2 week period, well packaged & delivery company was good.
Firepit lid fits perfectly, really pleased with it.
7 March 2025
Reply from Firepits UK
Thank you so much for your positive review!
Reply from Firepits UK
Thank you so much for your positive review!
Exceptional customer service
Exceptional customer service, prompt delivery, quality products received as described and displayed on the website. I'm very happy to shop with you 😊
20 February 2025
Reply from Firepits UK
Thank you so much for your positive review!
Reply from Firepits UK
Thank you so much for your positive review!
Really helpful customer service
Really helpful customer service pre-purchase and post-purchase when I had questions about delivery. The delivery was very fast! The actual firepit is great quality - it was a gift for my Dad's 60th and he is very happy!
6 February 2025
Reply from Firepits UK
Thank you so much for your positive review! So glad your father likes his gift!
Delivered in good state and easy to…
Delivered in good state and easy to assemble, but unused at the moment.
13 February 2025
Reply from Firepits UK
Thank you so much for your positive review!
Reply from Firepits UK
Thank you so much for your positive review! I am sorry you feel the delivery charge is expensive however this does cover our triple walled boxes to protect the large heavy goods and reliable next day delivery service. I hope you have found the service to be worth the money.
Reply from Firepits UK
Thank you so much for your positive review!
Reply from Firepits UK
Thank you so much for your positive review!
Great service
Good communication and faster than i expected. Delivery was well planned early.
Firepit was well packaged and is excellent
21 January 2025
Reply from Firepits UK
Thank you so much for your positive review!
Excellent product
Excellent product. Well made and designed. Looks excellent in the garden
13 January 2025
Reply from Firepits UK
Thank you so much for your positive review!
Junior Chiminea-just the ticket!
Our junior fire pit chiminea is well designed and was delivered to our home on a pellet. I’m looking forward to firing it up at our island home! We have a big one at our home in mainland Scotland and fancied a smaller one. It’s light enough for me to lift and pop in the back of the car! Can’t wait to fire it up!!!
14 January 2025
Reply from Firepits UK
Thank you so much for your positive review! I am so glad you are happy with the product Jan!
Reply from Firepits UK
Thank you so much for your positive review!
Quality firepits.
Good contact and exceptional Web site. I can recommend this company.
26 November 2024
Reply from Firepits UK
Thank you so much for your positive review!
Excellent communication both on the…
Excellent communication both on the phone and by email. Careful delivery and packaging that’s not hard to recycle either. Really quality fire pit too, with a great design!
26 November 2024
Reply from Firepits UK
Hi Elizabeth, thank you so much for your lovely comments! I hope you enjoy your purchase!
Reply from Firepits UK
Hi John, so glad you like the product! Thank so much for your positive review!
Everything ideal really! Recommended 100%
Quality of product, quick delivery, communicative and helpful delivery people, website ordering experience, love UK and Wales production...everything ideal really!
13 November 2024
Reply from Firepits UK
Hi Paul, we are so happy you had a great experience! Enjoy your purchase!
great product
efficient, communication was good and the log carrier is a great product
11 November 2024
Reply from Firepits UK
Thank you so much for your positive review! Enjoy your purchase!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.