2 units faulted after a couple of months and Fire Protection immediately without question replaced them. Well done.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good advice on what needed, delivery fine and good communication, products all new in good condition. (Hopefully never fire out if work.)
Company replied
From finding the website, making the first call for advice to ordering, delivery and installation, everything went smoothly and all interactions with staff were easy and pleasant. Thank you
Company replied
Easy to place order & I had a promotion code what I just googled before ordering some that was a bonus. Deliverey status was updated regularly and item was delivered the next day, I was really please... See more
Company replied
Company details
- #7 of 10 best companies in Fire protection service
- #28 of 38 best companies in Construction equipment supplier
- #54 of 67 best companies in Prints and signs store
- #41 of 53 best companies in Safety and work wear
- #25 of 34 best companies in Safety equipment supplier
- #37 of 46 best companies in Security equipment
Written by the company
Fire Protection Online is one of the most modern fire safety companies in the UK. We provide quality advice for business owners and managers along with next day delivery of certified products to make it easy to comply with UK Fire Regulations while, at the same time, encouraging remarkable customer satisfaction and low and transparent prices. We then provide the required nationwide maintenance with no binding contracts, no hidden charges and a "you don't like - you don't pay" guarantee. This is Fire Safety Made Easy.
Contact info
Unit 11C, Claremont Way, CT3 4BF, Canterbury, United Kingdom
- 0800 321 3145
- info@fireprotectiononline.co.uk
- www.fireprotectiononline.co.uk
4.5
Excellent
5k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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excellent service
very well priced, super fast delivery, we always use fireprotectiononline.co.uk for our fire fighting equipment, excellent service
22 July 2025
Reply from Fire Protection Online Ltd
Thank you so much for your kind words, Lee! We're thrilled to hear that you’re happy with our prices, speedy delivery, and service. It means a lot to us that you continue to choose us for your firefighting equipment – we truly appreciate your loyalty and support!
Many thanks,
Kachina
Good value for money, quick delivery.
Good range of equipment and easy to move around website and search for what I needed. Good value for the quality of products I received and quick delivery, keeping me up to date when delivery was happening.
Will be using these again.
19 June 2025
Reply from Fire Protection Online Ltd
Thanks for this great review, Adam! It's always good to hear that you found our website easy to use and that our products were of great value. We look forward to serving you again soon.
Many thanks,
Kachina
Good response and value for money
19 June 2025
Reply from Fire Protection Online Ltd
Thanks for the positive review! It's great to hear that we provide good value for money and customer service. We hope to serve you again soon!
All the best,
Karen
Reply from Fire Protection Online Ltd
Thanks, Lisa, for this positive review. We're glad to hear that you were happy with our fast delivery and the quality of our products. We look forward to serving you again soon!
All the best,
Karen
Reply from Fire Protection Online Ltd
Thank you for the great review, Sally! We're glad your order arrived quickly and that the item met your expectations. We appreciate your support!
Many thanks,
Kachina
Good range of fire protection products
Good range of fire protection products, decent prices and quick delivery.
Highly recommended.
20 June 2025
Reply from Fire Protection Online Ltd
Thank you for the great review! We're so glad you were happy with our range of fire protection products, pricing, and speedy delivery. Your recommendation means a lot to us—we really appreciate your support!
Many thanks,
Karen
Reply from Fire Protection Online Ltd
Thanks for the great review, Matthew! We're glad that you had a trouble-free experience with us. Look forward to helping you again soon.
Many thanks,
Karen
Reply from Fire Protection Online Ltd
Thank you for the positive review, Vanessa! We're glad to hear that your delivery arrived efficiently. Look forward to serving you again soon.
All the best,
Karen
Ordered some expandable barriers on…
Ordered some expandable barriers on line, received exactly what we ordered 2 days later, with a personal call to let us know the order was dispatched and on its way
23 April 2025
Reply from Fire Protection Online Ltd
Thanks for the positive review, Jennifer! We're glad you appreciated our service.
All the best,
Karen
Great fast service
Great fast service. Good quality equipment. Will be buying more equipment.
19 April 2025
Reply from Fire Protection Online Ltd
Thanks for the review, Sacha. We're happy to hear that you received speedy service and quality equipment. We look forward to serving you again soon!
Many thanks,
Mark
Very solid rubber ramps
Ordered 2 rubber ramps which were delivered promptly. The very strong smell of rubber took about a week outside to wear off. Very pleased with the service and the product.
21 April 2025
Reply from Fire Protection Online Ltd
Thanks so much for the great review! We're happy the ramps arrived quickly and that you're pleased with them. Glad the smell cleared up too—let us know if you need anything else!
Many thanks,
Karen
Firehawk carbon monoxide alarm exactly…
Firehawk carbon monoxide alarm exactly as advertised.
Easy to understand instructions.
Works perfectly.
Good price and delivery.
Excellent quality - looks very good.
Very loud alarm.
24 March 2025
Reply from Fire Protection Online Ltd
Thanks so much for the lovely review, Allan! We're really glad you're happy with your Firehawk CO alarm. Hope to serve you again soon.
All the best,
Mark
VALUE FOR MONEY THE SPEED OF DELIVERY…
VALUE FOR MONEY THE SPEED OF DELIVERY AND THE QUILITY
24 March 2025
Reply from Fire Protection Online Ltd
Thank you so much for your kind words! We're thrilled to hear you found great value in our product, and that the speed of delivery and quality met your expectations. We really appreciate you taking the time to share your experience with us!
Many thanks,
Kachina
Reply from Fire Protection Online Ltd
Thanks for your review, Brian! We're glad you found our product to be good value and that it arrived on time. We really appreciate your feedback!
Kind regards,
Karen
Excellent service
Excellent service. Fast delivery and the team were really helpful, especially Kachina and Kerry, who went above and beyond. I now have my Completion Certificate from the council so very happy!
19 February 2025
Reply from Fire Protection Online Ltd
Thanks, Greg, for your wonderful review! We're delighted to hear that Kachina and Kerry provided such great service and went above and beyond for you. I'll be sure to pass on your kind words. Congratulations on receiving your Completion Certificate, and we hope to assist you again in the future.
Many thanks,
Karen
Smooth transaction
18 February 2025
Reply from Fire Protection Online Ltd
Thank you, Cora, for the positive review! We're glad to hear your transaction went smoothly. We appreciate your support and look forward to serving you again.
Many thanks,
Mark
Great choice of good value products
Great choice of good value products, easy to use and navigate web site and prompt delivery.
21 January 2025
Reply from Fire Protection Online Ltd
Thank you for your kind words, Michael! We're glad you found our products great value and had a smooth shopping experience. We look forward to serving you again soon.
Many thanks,
Karen
The X-Sense wireless smoke & hear alarms
The X-Sense wireless smoke alarms, heat alarm, and home hub were easy to order and promptly dispatched. There was a bit of a delay with delivery, but it was over the Christmas period, and at a distance. It would have been helpful to know that a signature was required upon receipt to avoid a missed delivery. The package arrived in good condition, and the alarms were pleasantly straight-forward to set up, including the on-line monitoring.
28 December 2024
Reply from Fire Protection Online Ltd
Thank you, William, for your review! We're so glad to hear you liked the X-Sense wireless alarms and home hub. It's lovely to hear that you found them easy to set up - it's great feedback for us, especially since they're a new product.
Sorry about the delay over Christmas. The signature requirement is there to help protect our customers, but couriers can sometimes leave packages at their discretion.
Thanks again for taking the time to leave this positive review!
All the best,
Kachina
Trustworthy providers!
Never fail to deliver excellent goods and services in timely manner ! I would recommend this provision.
5 February 2024
Reply from Fire Protection Online Ltd
Thank you for the fantastic review! We're so glad you liked your items and that they reached you quickly. Your recommendation means so much to us!
All the best,
Karen
Tricky to install but does the job
Small image only instructions, tricky to install but once in place working well and does the job
3 January 2025
Reply from Fire Protection Online Ltd
Thanks for the review, Claire. We're happy to hear that the product works well now. Our customer service team is always here and happy to help if you need any guidance or advice.
All the best,
Kachina
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