Firewood Express UK Reviews 

2,724
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 329 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the top-notch quality of the firewood, stating that it burns evenly, produces very little ash, and arrives securely packaged on sturdy pallets. People also deeply appreciate the friendly delivery drivers who are extremely helpful when placing the heavy loads directly onto private driveways and courtyard areas. Some reviewers were not happy with the delivery times, mentioning that shipments occasionally took longer than expected or lacked regular punctuality. A few consumers additionally experienced occasional sizing inconsistencies or found themselves needing to split certain oversized logs before use.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, noting prompt arrivals and reliable scheduling.... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent condition of the firewood... See more

Product

Reviewers highlight positive aspects of product quality, noting that the wood arrives as advertised and burns... See more

Service

People report positive experiences with service, finding the company very easy to deal with and thoroughly... See more

Staff

Reviewers mention positive feedback about staff, highlighting that drivers are consistently polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not quite 5* this but no fault of F.E. Logs usual top quality. Unfortunately in this instance it took M&H Carriers almost three weeks to transport the logs from Arbroath to Gairloch. The reason I wa... See more

Company replied

Rated 5 out of 5 stars

Third time ordering from you folks (delivering to Isle of Skye) and once again great and densely packed split hardwood delivered to the driveway. Well wrapped on sturdy pallet too so sat thru a week o... See more

Company replied

Rated 5 out of 5 stars

Made an order for some firewood as my wife is obsessed with the log burner we had fitted at the beginning of December and I can't keep up with the demand of wood! Delivered within a week and I c... See more

Company replied

Rated 5 out of 5 stars

We have been using firewood express for a number of years and have always been very satisfied with the wood. This time around there was an issue with the quality of logs provided. After a quick email,... See more

Company replied


Company details

  1. #4 of 39 best companies in Firewood supplier

Information provided by various external sources

Firewood Express UK deliver a variety of firewood products and pack sizes to homes across the UK. Customers can order and pay on the website from the comfort of their own home. They can select their own delivery day. We offer a no quibble money back guarantee.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(2,724)

315 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery on time, super quality and product. Ordered again.

Delivery on time, super wood chip and quality the colour is really nice and bright compared to the normal dark colours. Very large bag (Equivalent to 2 Builders bags) was fun emptying it.....
We are so impressed we have ordered another one to do our front garden also.

9 June 2026
Firewood Express UK logo

Reply from Firewood Express UK

Glad to hear you like the woodchip and everything went well with your order. We appreciate you taking the time to leave a review.

Becky

Rated 5 out of 5 stars

Very helpful delivery man.

Good contact with delivery driver. Arrived when he said he would arrive. Took away the supporting pallet which was a great help.
Much appreciated!
Thank you.

8 June 2026
Firewood Express UK logo

Reply from Firewood Express UK

We are happy to hear everything went well with your order. Thank you for taking the time to leave a kind review.

Becky

Rated 5 out of 5 stars

Very competitive price

Very competitive price. Good selection of log sizes. Driver was extemely friendly and dropped wood well down the courtyard area even though it was a kerbside delivery.

18 March 2026
Firewood Express UK logo

Reply from Firewood Express UK

Glad to hear everything went well with your delivery. We appreciate you taking the time to leave a kind review.

Becky

Rated 5 out of 5 stars

Great product

Brilliant. Ordered some woodchip for the back garden. Delivery was great and the woodchip quantity and quality was perfect. Will order again in the future

25 May 2026
Firewood Express UK logo

Reply from Firewood Express UK

Glad to hear everything went well with your order. Thank you for taking the time to leave a review.

Becky

Rated 5 out of 5 stars

helpful driver

helpful driver, good quality wood, delivered on time

19 May 2026
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Reply from Firewood Express UK

Glad you like the logs and delivery went smoothly for you.

Becky

Rated 5 out of 5 stars

Prompt delivery and helpful driver.

Prompt delivery and helpful driver.
Although semi seasoned,the wood seems very dry and beautifully packaged.

14 May 2026
Firewood Express UK logo

Reply from Firewood Express UK

Glad to hear everything went well with your delivery. We appreciate you taking the time to leave a review.

Becky

Rated 5 out of 5 stars

Fantastic company.

Fantastic company.

24 April 2026
Firewood Express UK logo

Reply from Firewood Express UK

We appreciate you taking the time to leave a lovely review.

Becky

Rated 5 out of 5 stars

Great quality delivered on time!

After initial delivery challenges on a previous order, firewood express delivers like clockwork and the quantity and quality of the product is perfect.

20 March 2026
Firewood Express UK logo

Reply from Firewood Express UK

Sorry to hear you had issues on your last delivery. We are happy that this time the delivery was more successful and hope the previous issue has been resolved for any future deliveries.

Becky

Rated 5 out of 5 stars

Flexible delivery

Flexible delivery due to local constraints on certain days. Friendly and understanding delivery driver

5 May 2026
Firewood Express UK logo

Reply from Firewood Express UK

Thank you for taking the time to leave a review, its much appreciated.

Becky

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