Nathan was brilliant. He was super friendly, funny, efficient, and genuinely lovely to deal with. He made the whole insurance process feel easy and stress-free, explaining everything clearly and going... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rang up to cancel my renewal quote but ended up re-newing for another year. Joel explained everything in detail, I didn’t realise how much I was covered for. I even got a bit of a discount for being a... See more
Company replied
I spoke with Jodie today and we discussed my situation regarding a new buildings policy. Throughout this whole process I was kept informed of every aspect and made to feel all the decisions were mine... See more
Company replied
Great help from Alfie, provided excellent and very friendly advice & services. We are very happy with First2 Protect for Rent Protection Insurance and affordable value of services. Thank you Alfie a... See more
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Company details
- #4 of 44 best companies in Home Insurance Agency
- Insurance agency
- Insurance broker
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very helpful
Very prompt answering and very helping with completing our query today
30 June 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re pleased to hear your query was handled promptly and that you found the team helpful in resolving it. Your comments are very much appreciated.
Nathan was so helpful
Nathan was so helpful. Everything was explained, he was friendly and calm.
30 June 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Nathan was so helpful, explaining everything clearly while remaining friendly and calm throughout. Your kind feedback is very much appreciated and will be shared with him.
I spoke to jamie about my homes…
I spoke to jamie about my homes insurance, he made the experince easy and comfortable for my first time navigating home insurance.
30 June 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Jamie made your first experience of arranging home insurance easy and comfortable. Your kind feedback is very much appreciated and will be shared with him.
Me and my partner just moved into to…
Me and my partner just moved into to our first property. I received a phone call from Jamie who was really professional and very helpful and he was very kind. Thank you for all your help Jamie
30 June 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Jamie was professional, helpful, and kind, making your experience a positive one as you settled into your first property. Your kind feedback is very much appreciated and will be shared with him.
Rosemary was very knowledgeable and…
Rosemary was very knowledgeable and professional, thank you for helping us get a great deal on our home insurance.
29 June 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Rosemary was knowledgeable and professional, and that she helped you secure a great deal on your home insurance. Your kind feedback is very much appreciated and will be shared with her.
James was friendly and professional.
James was friendly and professional.
30 June 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re pleased to hear that James was both friendly and professional during your interaction. Your feedback is very much appreciated and will be shared with him.
Very positive and come back to you…
Very positive and come back to you quickly with quotations. I had a bespoke specialist insurance requirement and they were able to source this for me and get me a quote.
30 June 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear you found our service responsive and that we were able to meet your specialist insurance needs with a tailored quote. Your kind feedback is very much appreciated.
Absolutely wonderful telephone manner
Absolutely wonderful telephone manner, explained everything clear and easy to understand. Helped me with everything I need for as a first time buyer 🙂 thankyou Evelyn
30 June 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Evelyn provided such a positive experience, explaining everything clearly and making the process easy to understand. It’s especially great to know she was able to support you as a first-time buyer. Your kind feedback is very much appreciated and will be shared with her.
Very helpful
Very helpful, staff were very friendly, forgot my advisors name but he was not pushy, rung to check how things were going, sorted out a matching quote when I got a better one, and answered all my questions in a very helpful manner. Really appreciate their help as a forat time buyer, I was very nervous and they made it very simple. Thank you so much!
30 June 2026
Reply from First2Protect
Thank you for your review. We’re delighted to hear that you found the team helpful, friendly, and supportive throughout, especially as a first-time buyer. It’s great to know your advisor took the time to check in, answer your questions clearly, and help find a suitable quote without any pressure. We’re really pleased we could make the process feel simple and reassuring for you—your kind feedback is very much appreciated.
Reply from First2Protect
Thank you for your feedback. We’re pleased to hear you had a great experience with us—your comments are very much appreciated.
First2protect insurance quote
Evelyn was professional and lovely. She was very clear about the policies she was explaining to me. She also offered many other products that I could add to the policy. Evelyn also answered my question regards to heat pump cover. Overall it was a good experience and she was amazing.
29 June 2026
Unprompted review
Reply from First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Evelyn provided such professional, friendly, and clear support. It’s great to know she took the time to explain your policy options thoroughly, answer your questions, and help you explore additional cover options.
We’ll be sure to pass on your kind comments—she’ll be thrilled to hear them.
Great communication and service
Great communication and service. They were able to get us a competitive specialised insurance product in a tight timeframe and made the whole process as comfortable as possible. Aaron, Darryl and Jade were fab!
26 June 2026
Unprompted review
Reply from First2Protect
Thank you for your fantastic feedback!
We’re delighted to hear we could help secure a competitive specialist insurance solution within your timeframe and make the process as smooth as possible. We’ll be sure to pass on your kind comments to Aaron, Darryl, and Jade—they’ll be thrilled to hear them.
Becky was very helpful supporting me…
Becky was very helpful supporting me with accessing the portal. She was friendly, patient and a pleasure to speak to. Many thanks.
29 June 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Becky was so helpful in supporting you with accessing the portal. It’s great to know she was friendly, patient, and a pleasure to speak with. We’ll be sure to pass on your kind comments.
Becky was very helpful when helping me…
Becky was very helpful when helping me through my process very Friendly people
29 June 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Becky was so helpful throughout the process and that you found the service friendly and supportive. We’ll be sure to pass on your kind comments. 😊
The renal was sent to me in plenty of…
The renal was sent to me in plenty of time and it is an easy way to renew and pay
29 June 2026
Reply from First2Protect
Thank you for your feedback!
We're delighted to hear your renewal was sent in plenty of time and that you found the renewal and payment process easy and straightforward. We really appreciate your kind comments.
Explained well over the phone for what…
Explained well over the phone for what I wanted
29 June 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We're delighted to hear everything was explained clearly over the phone and that you received the information you needed. We really appreciate your kind comments.
Excellent service for new home insurance
Jamie was very well spoken and kind and was very good at explaining the different policies to me when helping me decide my home insurance.
29 June 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Jamie was so kind, professional, and clear in explaining the different policy options. It’s great to know he helped you feel confident in choosing the right home insurance. We’ll be sure to pass on your kind comments.
I am a carpenter & have zero admin…
I am a carpenter & have zero admin skills, I was worried about trying to organise insurance on my house purchase
Fortunately I spoke with Jamie Wellum & thanks for having people like this in your company, he made it all so easy & understandable, very happy with this service & will alway use you guys & certainly recommend !
Massive thanks Jamie
23 June 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear you received great service—we really appreciate your kind comments.
Very pleased
Very pleased, it was very easy to cancel the policy as we purchased a new property.
29 June 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re pleased to hear you found the cancellation process straightforward following your house move. Your feedback is very much appreciated, and we wish you all the best in your new home.
Contents Insurance for New Home
I spoke to Jamie to arrange contents insurance cover for my new home. He was very polite and provided clear explanations of the policy options as we spoke, leaving me no doubts about the cover I was arranging.
23 June 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Jamie was polite and provided clear, thorough explanations of your contents insurance options, leaving you confident in the cover you arranged. Your kind feedback is very much appreciated and will be shared with him.
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