First2Protect Reviews 6,528

The agent didn't rush, he explained things easily and thoroughly.
Allowed me to ask questions and answered with ease.
Very well spoken and this was a welcoming interaction.

First impressions count, and it counted.

Thank you for your help and time this morning.

Oscar was very helpful and provided me with an excellent quote.

I spoke to first2protect for a policy for my property. Oscar was incredibly patient and helpful, and answered any questions I had. The process was smooth and efficient - grateful to Oscar to have made my experience, especially as a first-time buyer, very positive.

The one time I had an issue it got sorted quickly and with clear communication.

Rebecca was very helpful and efficient, hoping we can do some business with the quote provided, thank you

It was great, the customer service officer made me feel comfortable and gave me necessary reassurance and alternatives.

We are currently in the process of buying our first house and First2Protect were recommended to us by our mortgage advisor. Nathan was very friendly, incredibly helpful and got us a great deal on our home insurance. Everything was explained very well & the entire process was very easy. Thank you Nathan

I had a query which Evie Giles-Phillips answered and gave me the reassurance that things can be processed quickly if I need to make any amendments. Thank you

As a returning customer of First2Protect, I recently contacted them to change the address on my policy and was looked after by Jessica. She was incredibly friendly and helpful, making the whole process straightforward from start to finish. Jessica took the time to explain everything clearly in a way that was easy to understand, and checked that I was happy with each step before going ahead. It was a genuinely positive experience, and I really appreciated her patience and professionalism – thank you, Jessica!

Theodore handled my query very well. He was polite, friendly and efficient.

Darryl helped me with my insurance and made everything easy to understand. He was friendly, patient, and very helpful. I am happy with the service. Thank you, Darryl!

After speaking with James , he cleared up a matter concerning solar and battery storage ,after delving deeper he resolved the issue and came back to me with a quote I couldn't ignore .Thanks James

Very helpful customer service team.
We had bought a very old house which is grade 2 listed and were finding it difficult to get house insurance as we had no idea what rebuild cost was needed for insurance purposes. First2Protect were really helpful and while not cheap, I am confident that we have the insurance cover we need.

Nathan was absolutely fantastic! So friendly, really patient and reassuring. Made me feel comfortable, heard and understood. I asked questions that he answered calmly and clearly and reassured me that I had options, didn’t push me into any decisions and supported me through what my options were. Thanks for the call!

Lovely to speak to helped me out very quickly no issues

James was brilliant today at explaining my policy in detail but not confusing as some other insurers have been. Very happy with today’s service and my end result policy. Thanks

I was dealt with in a very professional and friendly manner.

Fast response. Information for quote done really quickly. Unfortunately couldn't beat my own renewal quote but came close.

Amber was extremely helpful and she put my mind at ease.It was a pleasure discussing matters with her and I would like to thank her for the calm and professional way she dealt with my queries.

I spoke to Evie to discuss my renewal policy. Evie was very helpful in explaining the products and the cost and very polite throughout the whole call