We were given clear guidance at a sensible pace with plenty of time to discuss questions and answers. Our advisor James Riley was a very pleasant person to work through our quote with. The initial quo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nathan was absolutely fantastic! So friendly, really patient and reassuring. Made me feel comfortable, heard and understood. I asked questions that he answered calmly and clearly and reassured me that... See more
Company replied
Theo was professional, very helpful & patient with all my questions throughout the process. I was extremely nervous & suspicious, having not reviewed my insurance for many years. It was wonderful... See more
Company replied
Couldn’t find description of certain elements of the policy within the policy documentation. Telephoned First2Protect’s offices and spoke with Evie. Evie was patient, friendly and knowledgeable, she t... See more
Company replied
Company details
- #4 of 44 best companies in Home Insurance Agency
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
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Aaron was very explanatory enough on…
Aaron-M. was very explanatory enough on the call, even though it was quite lengthy, he was patient with me all through and I appreciate the customer service also. Looking forward to what first2protect has to offer my family and I.
21 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Aaron provided clear, patient support throughout your call. We really appreciate your kind comments.
Just renewed my policy for another…
Just renewed my policy for another year. Very pleased with the quote .
I was assisted by Mr Lewis Brown who explained every aspect in a polite and clear way .
Thank you
22 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear you were pleased with your renewal quote and that Lewis provided clear and polite support throughout. We’ll be sure to pass on your kind comments.
Quickly through to customer service.
Quickly through to customer service.
Friendly helpful and efficient service.
22 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re pleased to hear you reached us quickly and received friendly, helpful, and efficient service.
Becky was highly knowledgeable
Becky was highly knowledgeable, helpful, and professional throughout our conversation.
I also requested a callback three days later while I checked a few things. We arranged the call for 10:00 a.m., and Becky called exactly at the agreed time, which I found very impressive.
In my opinion, Becky is a real asset to your organisation.
Kind regards,
Robin
22 May 2026
Unprompted review
Reply from First2Protect
Thank you for your detailed feedback, Robin.
We’re delighted to hear Becky provided such knowledgeable and professional support, and that her follow-up was prompt and reliable. We’ll be sure to pass on your kind words—she’ll really appreciate them.
Great service
Great service with 2 very helpful agents Joel and Evie. Had a problem with payment tab I couldn’t find was explained how to find it clicked and done. Good service very pleased recommend
20 May 2026
Reply from First2Protect
Thank you for your great feedback!
We’re pleased to hear Joel and Evie were so helpful and quickly resolved the issue for you. We really appreciate your recommendation.
Nathan's Expertise
Nathan was very good in explaining the home insurance products and gave a good walk thru and helped me to find the right product
21 May 2026
Reply from First2Protect
Thank you for your feedback!
We’re pleased to hear Nathan explained everything clearly and helped you find the right home insurance product. We’ll be sure to pass on your kind comments.
Great experience
The agent was very pleasant and he explained everything to me step by step. I was not rushed at any time.
21 May 2026
Reply from First2Protect
Thank you for your feedback!
We’re pleased to hear the advisor was pleasant, explained everything clearly, and gave you time without rushing.
Very pleasant with easy to follow…
Very pleasant with easy to follow instructions
22 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re pleased to hear you found our team pleasant and the instructions easy to follow.
Really helpful staff
Really helpful staff, explained everything in detail and found me a great deal which was setup quickly.
21 May 2026
Unprompted review
Reply from First2Protect
Thank you for your great feedback!
We’re glad our team was helpful, explained everything clearly, and found you a great deal quickly.
All very efficient with friendly staff.
21 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re pleased to hear you found our service efficient and our team friendly.
Answered all myquestions fully and…
Answered all myquestions fully and polite
21 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re glad to hear your questions were answered fully and politely.
Becky was very efficient at taking the…
Becky was very efficient at taking the details.
Unfortunately the quote was very high and I stuck with another provider.
21 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re pleased Becky provided efficient support, and we appreciate you taking the time to share your experience. We hope to assist you again in the future.
Excellent customer service from…
Excellent customer service from specialist advisor Joel Gray - he was friendly, helpful and patiently explained my options when renewing my home insurance.
21 May 2026
Unprompted review
Reply from First2Protect
Thank you for your kind feedback!
We’re delighted to hear Joel provided such friendly, helpful, and clear support during your renewal. We’ll be sure to pass on your comments.
First2protect have been provided cover…
First2protect have been provided cover for our building insurance for the last 6 years. The team is always helpful, specifically James Buckland on our last was very patient, and answered all my questions in a very clear way. Pleasure to speak to him!
21 May 2026
Unprompted review
Reply from First2Protect
Thank you for your continued loyalty and kind feedback!
We’re pleased to hear you’ve consistently found our team helpful, and that James provided clear and patient support. It’s great to know he made it a pleasure to deal with us.
Reply from First2Protect
Thank you for your kind feedback!
We’re delighted to hear you received excellent customer service.
Spoke with an advisor about getting my…
Spoke with an advisor about getting my insurance sorted for my new house purchase. This was very easy and on my part very stress free. My advisor however experienced multiple technical issues including not being able to hear me. He dealt with this in the most professional way possible and managed to complete what was needed. Would most definitely recommend and use this service again
21 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear the process was easy and stress-free, and that your advisor handled the technical issues so professionally to get everything completed. We really appreciate your recommendation.
Reply from First2Protect
Thank you for your kind feedback!
We’re delighted to hear you received excellent service.
Reply from First2Protect
Thank you for your kind feedback!
We’re delighted to hear you received excellent service.
Got a call today from James Buckland
Got a call today from James, he was so helpful and gave great advice.
Excellent customer service.
20 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear James was so helpful and provided great advice. We really appreciate your kind comments.
Spoke to James today he was very helpful
Spoke to James today he was very helpful
20 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re pleased to hear James was very helpful—we’ll be sure to pass on your kind comments.
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