We were given clear guidance at a sensible pace with plenty of time to discuss questions and answers. Our advisor James Riley was a very pleasant person to work through our quote with. The initial quo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Helpful friendly and professional It took the Post Office 4 weeks to deliver the correspondence. Jolie kept in touch with me every week awaiting my response. She sent me 2 more copies of the insuranc... See more
Company replied
Nathan was absolutely fantastic! So friendly, really patient and reassuring. Made me feel comfortable, heard and understood. I asked questions that he answered calmly and clearly and reassured me that... See more
Company replied
Couldn’t find description of certain elements of the policy within the policy documentation. Telephoned First2Protect’s offices and spoke with Evie. Evie was patient, friendly and knowledgeable, she t... See more
Company replied
Company details
- #4 of 44 best companies in Home Insurance Agency
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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They were friendly and helpful.
20 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re glad to hear you found our team friendly and helpful.
Thank you to Curtis Gillard
Curtis Gillard is so friendly and reassuring. Curtis is helping me with an existing policy and made me feel very comfortable. Excellent care and professionalism - Thank you for all help Curtis.
17 May 2026
Unprompted review
Reply from First2Protect
Thank you for your kind feedback!
We’re delighted to hear Curtis made you feel comfortable with his friendly and professional support. We’ll be sure to pass on your appreciation.
Quick service and great advisor
Quick service and great advisor. Thanks Joel.
20 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re glad you received quick service and that Joel was a great help—we’ll be sure to pass on your thanks.
Many thanks to Theo
Theo was professional, very helpful & patient with all my questions throughout the process. I was extremely nervous & suspicious, having not reviewed my insurance for many years. It was wonderful to have a chat with Theo & feel I was able to trust the process.
Other staff I spoke to were equally professional, kind & helpful.
Many thanks
15 May 2026
Reply from First2Protect
Thank you for your lovely feedback!
We’re so pleased Theo was able to support you with patience and professionalism, and helped you feel comfortable and confident throughout the process. It’s also great to hear the wider team made a positive impression.
We really appreciate your kind words and will be sure to share them.
From Unfair Renewal to Better Coverage
Our previous insurance provider incorrectly added multiple claims to our policy—a mistake that resulted in poor renewal quotes across the market. Rather than resolve the issue fairly, they left us with inflated premiums and limited options.
Becky at First2Protect stepped in and made a real difference. She provided sound guidance, found us viable alternatives, and advised us on managing future claims. She remained calm and professional throughout, and ultimately secured us insurance that was cheaper than the previous year—turning an unfair situation into a genuinely better outcome. Highly recommended!
14 May 2026
Unprompted review
Reply from First2Protect
Thank you for sharing your experience!
We’re delighted Becky was able to support you through a challenging situation, provide clear guidance, and secure a better outcome. We’ll be sure to pass on your fantastic feedback—your recommendation means a lot to us.
James was very active and he always…
James was very active and he always reaches out to ensure that we get the necessary cover that was needed.
5 May 2026
Reply from First2Protect
Thank you for your feedback!
We’re pleased to hear James was proactive and took the time to ensure you had the right level of cover. We’ll be sure to share your kind comments with him.
Clear guidance from a good advisor
We were given clear guidance at a sensible pace with plenty of time to discuss questions and answers. Our advisor James Riley was a very pleasant person to work through our quote with. The initial quote was rather higher than we had hoped for and with adjustments to our cover he managed to reduce it somewhat for us. Overall a very good experience.
18 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re pleased to hear James provided clear guidance, took time to answer your questions, and helped adjust your cover to better suit your needs. It’s great to know you had a positive experience.
Becky was brilliant from the start
Becky was brilliant from the start, rapidly finding me competitive quotes.
19 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Becky was so helpful in quickly finding you competitive quotes. We’ll be sure to pass on your kind comments.
I have renewed House & Contents…
I have renewed House & Contents Insurance via First2Protect for a number of years now. Efficient and friendly service provided by properly trained staff in whom you can trust. Highly recommended
19 May 2026
Unprompted review
Reply from First2Protect
Thank you for your continued loyalty and kind feedback!
We’re delighted to hear you’ve consistently received efficient, friendly service from our trusted team. Your recommendation means a lot to us.
Reply from First2Protect
Thank you for your kind feedback!
We’re delighted to hear you received excellent customer service. If there’s anything else we can help with, please don’t hesitate to get in touch.
Reply from First2Protect
Thank you for your feedback!
We’re pleased to hear you received excellent help from Wesley—we’ll be sure to pass on your kind comments.
Call handler was new to the system but…
Call handler was new to the system but not to insurance . Polite , professional and timely considering new to the platforms he was using .
19 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re pleased to hear the handler was polite, professional, and provided timely support, especially while getting familiar with the system. We appreciate your understanding.
Good service.
19 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re pleased to hear you received good service.
Very courteous and helpful.
The phone was answered promptly, and the agent was friendly, courteous, very patient and helpful. She really listened to me and didn't subject me to 'company speak'.
19 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear your call was answered promptly and that you received such friendly, patient, and helpful support.
Charlie was friendly and very helpful.
19 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re glad to hear Charlie was friendly and very helpful. We’ll be sure to share your kind comments with him.
Excellent customer service polite and…
Excellent customer service polite and effective support
19 May 2026
Unprompted review
Reply from First2Protect
Thank you for your kind feedback!
We’re really pleased you received excellent, polite, and effective support. If you need anything further, we’re here to help.
Used the online chat service with Jade
Used the online chat service with Jade, was very easy and fast to communicate with and resolved my issue promptly.
19 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re pleased Jade made the online chat quick, easy, and was able to resolve your issue promptly. We’ll pass on your kind comments.
Very easy to set up
Very easy to set up, nice to speak to an actual UK based call centre.
19 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
James sorted out my problem with speed…
James sorted out my problem with speed and efficiency - I have been using First2Protect for a while and always good service
19 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re pleased James was able to resolve your issue quickly and efficiently. It’s great to hear you’ve consistently received good service with First2Protect.
Spoke with Oscar who has very friendly…
Spoke with Oscar who has very friendly and gave me good advice as well as going through the policy with me making it very easy for myself
19 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re glad Oscar was friendly and made everything clear and easy to understand, while providing helpful advice. We’ll be sure to pass on your kind comments.
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