First4car.com Reviews 214

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Leah & Lewis were extremely helpful & friendly. Lewis greeted us with no pressure selling just genuinely friendly. He knew exactly where the car was we went to view and left us with the keys. Leah cam... See more

Company replied

Rated 5 out of 5 stars

Superb experience from start to finish, no hassle on the forecourt we were left to browse. Professional and friendly handling of our purchase and trade-in. Great communication throughout, swift coll... See more

Company replied

Rated 5 out of 5 stars

I bought a car for my son this weekend from first4car. It is an excellent car dealership with a fixed price model so no need to haggle. Really helpful sales person (Leah) and a real "no pressure" feel... See more

Company replied

Rated 5 out of 5 stars

Fab experience at First4Car.com, had a great example Vauxhall Corsa, best we'd visited in the spec we wanted. Looking round it seems they carefully select nothing but quality stock and take pride in t... See more

Company replied

Company details

  1. Used car dealer
  2. Car dealer
  3. Finance broker

Written by the company

If you’re looking for a genuine, reliable, and hard-working company for your next car purchase, First4car is the perfect choice. A family-run dealership established more than 24 years ago. Our friendly, knowledgeable team is committed to delivering excellent customer service with no pushy sales tactics. We offer flexible buying options—from fully remote purchase and home delivery to in-person visits at our showroom. Whether you’re a seasoned car buyer or a first-timer, we’ll help you choose the right vehicle and explore suitable finance options. Every car includes a full MOT, PDI service where required, clear HPI and National Mileage Register checks, plus 12 months’ free AA breakdown cover. We’re proud to be recognised for outstanding customer care by West Yorkshire Trading Standards, CarGurus, AutoTrader, and most recently crowned Used Car Dealership of the Year (100+ cars) and highly commended for Team of the Year 2025.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

214 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish would highly recommend! Ben couldn't have been more helpful

5 May 2025
Unprompted review
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Reply from First4car.com

Thank you for your review and recommendation, it is much appreciated. Thank you for choosing First4car.com.

Rated 5 out of 5 stars

Purchased my first car from here

Purchased my first car from here. Comfortable process from start to finish. Very happy. Highly recommended. Great customer service. Thank you for getting me on the road!

25 April 2025
Unprompted review
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Reply from First4car.com

Danny, you were a real pleasure to meet. We're so happy you're pleased with your purchase as well as the service we provided. All the best to you. You know where to come next time!

Rated 5 out of 5 stars

Leah was great from the start

Leah was great from the start. Super friendly, the communication was fast from the first email I sent. Found the perfect mini for my daughters 17th birthday. I highly recommend this place! Thanks leah.

31 March 2025
Unprompted review
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Reply from First4car.com

Thank you Hannah for your lovely review. You were a pleasure to meet. We hope your daughter is enjoying her fabulous Mini ... you never forget your first car. We look forward to seeing you all again next time. Thank you for choosing First4car.com

Rated 5 out of 5 stars

Very helpful and great customer…

Very helpful and great customer service! Would highly recommend, thank-you Leah

20 March 2025
Unprompted review
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Reply from First4car.com

Thank you for taking the time to leave a review. It's great to hear Leah provided you with a 5-star service. We hope to see you again in the future.

Rated 5 out of 5 stars

Thanks to first4car and to Ben

Thanks to first4car and to Ben, arranged everything when getting my new car. So happy with it and will highly recommend to others 5+++

12 February 2025
Unprompted review
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Reply from First4car.com

Thank you for your review. We hope you are enjoying your lovely new Kia. All the best to you.

Rated 5 out of 5 stars

First car experience

From the start the staff were very approachable and welcoming Leah showed us around and any questions we had she was always there. The team was always on hand with messages back an fourth and overall a very enjoyable experience as it was my first time purchasing a car and definitely would comeback in the future a shout out to Luke also for getting everything sorted the day of purchasing the car
Will definitely be telling friends and family to come here if they need a car , thank you guys !! -Nikki

13 January 2025
Unprompted review
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Reply from First4car.com

Nikki what a lovely review thank you! We're so pleased to hear Team First4car gave you a positive buying experience particularly with it being your first car. Remember you can use your recommend a friend voucher when your friends and family need a car! Thanks again

Rated 5 out of 5 stars

I would definitely recommend…

I would definitely recommend this business. Very professional, no hard sell, friendly staff. I am absolutely loving my Mercedes bought October 2024

24 October 2024
Unprompted review
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Reply from First4car.com

Angela thank you so much for taking the time to leave a review. It's great to hear you're loving your new car and you thought our service was worthy of 5 stars! Thank you for choosing First4car. We hope to see you again in the future.

Rated 5 out of 5 stars

Excellent service

Friendly staff and Ben helped the process go smooth and quick to get me in my new car thanks guys appreciated.

Also the car was fully valeted and cleaned looking like it rolled off the production line, thanks again to the team.

6 December 2024
Unprompted review
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Reply from First4car.com

Thank you for your kind words. I will ensure the whole team gets a big pat on the back. Thank you for choosing First4car. We hope to see you again in the future.

Rated 5 out of 5 stars

Thank you for the service rendered

Thank you for the service rendered. You welcomed myself and friends with a warm reception, answered our questions ( many questions) and accommodated our needs.

Thank you for making the journey easy and pleasant.

21 November 2024
Unprompted review
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Reply from First4car.com

You're welcome Abi, it was a pleasure to meet you all. Enjoy your lovely new Mercedes and we sincerely hope you'll return to us in the future. All the best to you.

Rated 5 out of 5 stars

Recently picked up a golf from first4…

Recently picked up a golf from first4 car. Really enjoying my new car and Ben was so helpful through our. Not pushy and he made me feel relaxed when viewing. Would highly recommend. Thanks for everything

9 November 2024
Unprompted review
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Reply from First4car.com

Thank you James for a great review. So glad you are happy with the service you received. All the best and we hope to see you again in the future.

Rated 5 out of 5 stars

Amazing staff and very helpful.

Amazing staff and very helpful.

14 November 2024
Unprompted review
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Reply from First4car.com

Thank you Melissa for your review. We're so pleased you found our staff amazing and helpful. We think they're pretty amazing too! We hope to see you again in the future.

Rated 1 out of 5 stars

Not good enough

Not good enough! After buying my Audi A3 4 months ago I noticed paint was peeling off the drivers door ! It was only the third time I had washed it . Not covered in warranty but obviously a very poor paint job . My fault for trusting that they would check a car thoroughly before selling it .This firm also put a 5 star review on their site saying I was ‘ very happy’ with my purchase . I never gave a review !!!!
Please be very careful when using them , I will certainly not be returning !!!
You never once offered to pay 50% of the repair cost, stop making things up to make yourselves sound better.Also you’re quote was for 1 door respray , and 2 doors need doing!!

12 November 2024
Unprompted review
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Reply from First4car.com

We’re sorry to hear that you feel our service deserves a 1-star rating, and we fully understand your frustration regarding the paintwork issue on your vehicle. We sincerely apologize for this. Unfortunately, using a jet wash too close to the vehicle can damage the paint, which is why paintwork is typically not covered under warranty in the motor trade. We did offer as a gesture of goodwill to pay 50% of the cost of repair. We also got a quote at trade which was a 50% reduction on your quote. You chose not accept our offer.
Regarding the review on our website, we ask all customers if they are satisfied with the service they've received and, if so, whether they would mind having their photo taken for our site. The stars next to the photograph were intended to represent the customer's satisfaction, not to indicate a formal review. After careful consideration, we have decided to remove the stars to avoid any potential confusion.

Rated 5 out of 5 stars

Great Dealership,

Great Dealership,, Excellent service Ben was exceptional helping me purchase my new car, The service 5stars what a great Guy and great team customer care and service fantastic,,Thank you

23 October 2024
Unprompted review
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Reply from First4car.com

Thank you Andrea for such a great review. We are very fortunate to have such a great team here at First4car. Thank you for choosing to put your trust in us and we very much hope to see you again in the future.

Rated 5 out of 5 stars

Fab experience at First4Car.com

Fab experience at First4Car.com, had a great example Vauxhall Corsa, best we'd visited in the spec we wanted. Looking round it seems they carefully select nothing but quality stock and take pride in their preparation and presentation. Had the pleasure of meeting Leah, Liv, Luke and Ben, all of which were friendly and were not your typical pressure sales people. We were given as much time as we liked to test drive and inspect before committing to the purchase. The car was MOT'd, valeted and ready for us to collect on the agreed date and time with no fuss, the process is simple. We will back for the next one!

9 October 2024
Unprompted review
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Reply from First4car.com

Thank you Simon for taking the time to leave a great 5-star review. Our customers' opinions on the service they receive from us are really important. To hear you'll be back when it's time for an update is fantastic. Thank you once again. All the best.

Rated 5 out of 5 stars

My windscreen retainer had come out of…

My windscreen retainer had come out of the runners and I couldnt get it back in. So on the off chance I popped in and they were able to repair it and wouldnt accept payment as only took 10 mins. 10 out of 10 for customer service

4 October 2024
Unprompted review
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Reply from First4car.com

Our pleasure. Thank you for your review Emma. It is much appreciated.

Rated 5 out of 5 stars

great

i had a really great experience buying my first car, luke was very helpful and the process of buying my car was great! definitely recommend

31 July 2024
Unprompted review
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Reply from First4car.com

Thank you for your review and recommendation. We hope to see you again in the future. All the best.

Rated 5 out of 5 stars

Make First4Car your first port of call

First4Car must be your first port of call when looking to purchase a new car. I visited 6 main dealerships before finding the perfect car at First4Car – I so wish that I had made the trip to their showroom first.

It was an exceptional experience from start to finish. I made an initial enquiry through their website one evening and got an immediate reply. I booked a test drive and was expertly assisted by Ben – he was extremely helpful, very knowledgeable and very patience dealing with my numerous questions about the vehicle. It was refreshing to be at a showroom with no hard sell – very friendly yet professional attitude from all the staff that I met. Ben was great taking me through the whole process from purchase to collection.

What I also found impressive was the immaculate condition of the vehicle - I bought a 15 Plate Skoda Fabia and it honestly looked and handled like a brand new vehicle – so I’m grateful that they have excellent engineers in the workshop and a superb valeting crew.

I am already recommending First4Car to family and friends.

9 July 2024
Unprompted review
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Reply from First4car.com

What an amazing review Mo thank you so much. You were a pleasure to meet. We look forward to meeting your friends and family. All the best to you.

Rated 5 out of 5 stars

We went looking for our son’s first…

We went looking for our son’s first car. First4car had a nice selection of cars, he found a car he liked and the process was painless. As you can imagine he wanted to drive away there and then, but the car needed an MOT and clean, so he had to wait, but Leah did what she could to get the car processed quicker.
We didn’t feel pressured and Leah was very helpful. We would definitely look at First4cars for his next car.
Only criticism is they didn’t take credit cards.

5 July 2024
Unprompted review
First4car.com logo

Reply from First4car.com

Thank you for taking the time to leave a review. It's great to hear you will look at using First4car again in the future. We're sorry we don't take credit cards. The charges are so high that we made a decision to stop accepting credit cards. We want to remain competitive for our customers. Thank you for choosing First4car. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Fast and easy to deal with

Fast and easy to deal with , polite and friend staff . Awesome thanks first 4 car

18 July 2024
Unprompted review
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Reply from First4car.com

Thank you Kirsty for a great review. It's always great to hear our customers are happy and feel they received a 5-star experience. Many thanks.

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