First4car.com Reviews 214

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Leah & Lewis were extremely helpful & friendly. Lewis greeted us with no pressure selling just genuinely friendly. He knew exactly where the car was we went to view and left us with the keys. Leah cam... See more

Company replied

Rated 5 out of 5 stars

Superb experience from start to finish, no hassle on the forecourt we were left to browse. Professional and friendly handling of our purchase and trade-in. Great communication throughout, swift coll... See more

Company replied

Rated 5 out of 5 stars

I bought a car for my son this weekend from first4car. It is an excellent car dealership with a fixed price model so no need to haggle. Really helpful sales person (Leah) and a real "no pressure" feel... See more

Company replied

Rated 5 out of 5 stars

Fab experience at First4Car.com, had a great example Vauxhall Corsa, best we'd visited in the spec we wanted. Looking round it seems they carefully select nothing but quality stock and take pride in t... See more

Company replied

Company details

  1. Used car dealer
  2. Car dealer
  3. Finance broker

Written by the company

If you’re looking for a genuine, reliable, and hard-working company for your next car purchase, First4car is the perfect choice. A family-run dealership established more than 24 years ago. Our friendly, knowledgeable team is committed to delivering excellent customer service with no pushy sales tactics. We offer flexible buying options—from fully remote purchase and home delivery to in-person visits at our showroom. Whether you’re a seasoned car buyer or a first-timer, we’ll help you choose the right vehicle and explore suitable finance options. Every car includes a full MOT, PDI service where required, clear HPI and National Mileage Register checks, plus 12 months’ free AA breakdown cover. We’re proud to be recognised for outstanding customer care by West Yorkshire Trading Standards, CarGurus, AutoTrader, and most recently crowned Used Car Dealership of the Year (100+ cars) and highly commended for Team of the Year 2025.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

214 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very good service

Very good service. Leah was very helpful and answered all our questions. Buying the car was very easy and fast. Would definitely recommend. Thankyou.

17 July 2024
Unprompted review
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Reply from First4car.com

Thank you Sarah for your review and recommendation. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Luke and Olivia we're both very…

Luke and Olivia we're both very friendly and helpful and made the experience really quick and easy

10 July 2024
Unprompted review
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Reply from First4car.com

Thank you Abbie for taking the time to leave a review. You were a pleasure to meet. We hope to see you again in the future when it's time for an update.

Rated 5 out of 5 stars

The customer service was fantastic…

The customer service was fantastic everything quick & easy.

31 May 2024
Unprompted review
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Reply from First4car.com

Thank you Chris for your 5-star review. It was a pleasure to meet you. We hope you'll choose us again in the future. All the best to you.

Rated 5 out of 5 stars

Great car with a friendly and professional service.

I've never had such a good experience when buying and trading in a car. first4car made the whole process quick and easy. The service was professional and friendly. They took the time to answer my questions and helped make the process of buying a new car as smooth as possible.

4 May 2024
Unprompted review
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Reply from First4car.com

Thank you Oliver for a great review. You were a pleasure to meet. We hope you'll put your trust in us once again in the future when it's time for an update.

Rated 5 out of 5 stars

After 10 years my old car has returned…

After 10 years my old car has returned home. I came back to my old showroom where I had bought a Ford Fiesta diesel, my old car didn't give me any problems. I decided to go back to first4car in Pudsey. I was welcomed by the sales man Ben Hargrave who valued my old Ford Fiesta. Ben was very courteous and very professional I bought a new petrol Ford Fiesta this time thanks to everyone Umberto

18 April 2024
Unprompted review
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Reply from First4car.com

Umberto, you were an absolute pleasure to deal with and we appreciate you putting your trust in us once more. All the best to you and we'll see you next time!

Rated 5 out of 5 stars

Great experience throughout

Great experience throughout, very professional and friendly. Would recommend to anyone. James was great 👍

10 April 2024
Unprompted review
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Reply from First4car.com

Thank you for your review. It's always great to hear our customers are happy with their experience with us. Thank you for choosing First4car. We hope to see you again in the future. All the best to you.

Rated 5 out of 5 stars

James was very friendly and helped with…

James was very friendly and helped with any questions I had.

Very helpful

13 April 2024
Unprompted review
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Reply from First4car.com

Thank you Amelia for taking the time to leave a review. Enjoy your new car and we hope to see you again in the future when it's time for an update.

Rated 5 out of 5 stars

Friendly staff, excellent service and affordable quality cars!

First4Car are a fantastic dealership. A family-run dealership with affordable prices and a nice range of stunning cars to choose from. My salesperson Ben provided exemplary customer service. He helped me through my car buying journey and made it so much easier for me. The rest of the staff are also very nice and friendly people to deal with. Ben provided me with full information on the car I was purchasing, gave me enough time to test drive the car and get familiar with it. He found me a great Finance quote and gave me a good valuation for my PX. Would definitely recommend First4Car to anyone who is in the market looking for their new car ❤

11 April 2024
Unprompted review
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Reply from First4car.com

Abdul thank you for such a glowing and detailed review. You were a pleasure to meet. We hope to see you again when you're wanting an update.

Rated 5 out of 5 stars

Recently bought a car from first4car

Recently bought a car from first4car. Great service throughout. The car was in good condition and exactly what I was after. Ben was very helpful. Highly recommend

30 March 2024
Unprompted review
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Reply from First4car.com

Thank you Nicola for the 5-star review and recommendation. We hope to see you again in the future when it's time for an update. All the best to you.

Rated 5 out of 5 stars

Friendly & efficient team & easy…

Friendly & efficient team & easy transaction.

3 April 2024
Unprompted review
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Reply from First4car.com

Thank you Bob for a great review. We like to think we're a friendly bunch! Thank you for choosing First4car.

Rated 1 out of 5 stars

Avoid at all cost.

As a dissatisfied customer, I feel obligated to warn others about the potential pitfalls of dealing with First4car.
My experience with first4car dealership has been nothing short of disappointing and concerning.I recently bought a bmw x2 and upon purchasing the vehicle, I was assured of its quality and condition. However, it became evident that the car had undisclosed issues. The scratches on the exterior were haphazardly covered up, only to become visible again after a routine valet. Furthermore, the bonnet does not close properly, and there is noticeable misalignment between the bonnet and the tire housing, indicating significant impact damage that was not disclosed during the purchase process.

When I reached out to express my concerns via email, I was met with extreme rudeness and dismissiveness from a person named Luke. Instead of addressing my valid concerns, he outright dismissed them, claiming that I had inspected the car beforehand. This response is not only unprofessional but also reflects a lack of accountability and customer care.

Additionally, I would like to highlight a discrepancy in the mileage of the vehicle. The car was advertised as having under 35,000 miles, yet upon taking possession, it was nearly 36,000 miles. This inconsistency further eroded my trust with first4car’s integrity and transparency.

28 March 2024
Unprompted review
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Reply from First4car.com

We're sorry to hear that you're not happy with your purchase from First4car.com. Before purchase, your vehicle was subject to a thorough inspection by our experienced technician and an MOT at an independent garage. Not only this but before we (First4car) purchase any vehicle, we run a car through an HPI inspection report, as well as a "Motor Check" report. Both of these reports are known throughout the industry as trustworthy sources to validate a car's history, whether in mileage discrepancies or insurance damage. You were provided with the clear HPI report.
Your response from Luke was not meant in any way to be rude or dismissive so we apologise if you felt this was the case. You first came to view, inspect and test drive the vehicle before leaving a deposit, and then you were able to view the vehicle again on the day of collection to make sure you were happy. As you mentioned, Ben showed you how to close the bonnet correctly, and I can only assume the bonnet is still able to close correctly at this present time. BMW bonnets are known to be very particular with how they like to be closed, otherwise they do appear malaligned. You drove away happy with your purchase. Within the following days, you contacted Ben informing him of your dissatisfaction with the interior valet. We do not like to hear of any of our customers being unhappy, so we covered the cost of a valet for you. I know you appreciate that you have not purchased a new car and this is the reason we give our customers plenty of time to appraise the vehicle for themselves to check it is the right vehicle for them.
Used vehicles will have marks and may not appear new in every aspect.
With regard to the mileage our vehicles are taken on test drives as well as driven by our staff to maintain their health. Again the mileage was clear upon test drive and again when you inspected prior to purchase. Thank you for your review and we wish you well.

Rated 5 out of 5 stars

A hassle free buying experience

A hassle free buying experience. James was polite and courteous throughout. Very knowledgeable and informative.

16 March 2024
Unprompted review
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Reply from First4car.com

Thank you for your review. It's great to hear you had a 5 star experience with us. Thank you for choosing First4car. We hope to see you again in the future.

Rated 5 out of 5 stars

Great customer service

Great customer service! Very easy to get everything sorted, I was picked up from the train station, did test drive straight way from there. Very happy all over! Thank you!

12 March 2024
Unprompted review
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Reply from First4car.com

Thank you Jakub for a great review. It's great to see you rated our service 5 stars. Thank you for choosing First4car and we hope to see you again in the future.

Rated 5 out of 5 stars

Visited for a browse after my own car…

Visited for a browse after my own car gave up the ghost. Picked out a car, and 3 days later driving away with it, great service & a quick, easy & seamless process.

27 February 2024
Unprompted review
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Reply from First4car.com

Thank you Ben for a great 5 star review. You were a pleasure to meet. We hope you'll choose us again when it's time for an update.

Rated 5 out of 5 stars

Fantastic service

Following loads of research online I chose First 4 Car to buy my Kia Sportage. I was not disappointed Ben was very pleasant, professional and provided a timely seamless service. I would not hesitate to buy future cars from this company and I would definitely recommend to family and friends

20 February 2024
Unprompted review
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Reply from First4car.com

Huge thank you for a great review and recommendation. We look forward to seeing you again in the future. All the best to you.

Rated 5 out of 5 stars

Thank you so much for swift and easy…

Thank you so much for swift and easy delivery of my first car. After taking the Fiesta out a couple of times, I’m more than happy with the car! Thank you James for the help over the week before the delivery, just a shame I couldn’t come up to meet any of you! Totally recommend:)

11 February 2024
Unprompted review
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Reply from First4car.com

What a lovely review. Thank you so much for your kind words. Hearing our customers are happy is really important to us. We are so glad to hear you are enjoying your new car. We hope to meet you in person next time! All the best to you.

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. There was no pushy sales, we were free to wander and have a good look at all the cars. Test drive was arranged very promptly and the whole process was very simple and straightforward. James was very friendly and helpful. Thank you very much.

3 February 2024
Unprompted review
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Reply from First4car.com

Thank you Angela for a great review. Our customers feeling comfortable and being given the space to make the right decision for them is really important to us. Thank you for choosing First4car.

Rated 5 out of 5 stars

Greate customer service and very…

Greate customer service and very friendly.
They awnser any questions to the best of their abilitie.

2 February 2024
Unprompted review
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Reply from First4car.com

Thank you for your review Jordan we think we're a friendly bunch so it's great to hear that's how we came across. We hope to see you again in the future when it's time for an update.

Rated 5 out of 5 stars

Well done First4Car

Just wanted to say thanks for a very smooth experience when purchasing my new Vauxhall Corsa. It has been a while since I have bought a car from a dealer but I was immediately reassured on seeing the car advertised on Autotrader both from the way you advertised the car and the positive reviews of your company. Once we came over to have a look, we were impressed at how we were treated by Luke. He was friendly, professional and didn’t give us any hard sell at all - just showed us cars we might be interested in and left us to it. He was available to answer questions when we needed it and has been very helpful throughout the paperwork etc all of which has been very smooth. Overall it has been a great experience: it felt safe and professional throughout. I would definitely recommend you to others. Thank you!

30 January 2024
Unprompted review
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Reply from First4car.com

A huge thank you Anne for a great 5 star review. To hear you felt confident and reassured in us as a company is great to hear. As a team we all work really hard to ensure our customers have a really positive experience and drive away in the right car for them. Luke is a real credit to the company so a big pat on the back for him. Thank you Anne. All the best.

Rated 5 out of 5 stars

Great from start to finish

The while buying process was seamless from start to finish. James was very helpful and never pushy. Good price offered for our part ex and the wife is delighted with her new car. Will definitely use again in the future.

30 January 2024
Unprompted review
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Reply from First4car.com

Huge thank you Glen for choosing First4car. It was lovely to meet you both. We very much look forward to welcoming you both again in the future. Enjoy ...

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