1st Choice Parking Ltd Reviews 

Arrived as planned. Called the number and they said "no problem. Goto "Orange 5". When we arrived there was a back log of angry customers who had been waiting over 2 hours to have their car returned. No one would get a manger. No one would even allow us to go to the compound and get our cars. No complaint process. No disaster recovery. Not even an apology. Use this company at your own risk....Good things are not cheap and cheap things are not good...totally rubbish behavior

First Choice.....Make sure these guys are the LAST choice....NEVER agian

Don't even deserve 1 star. Phoned to collect my car today at 00:30 and was told someone will be with me ASAP and to head to the meeting point. When I got there I waited for 2 hours for my car to be dropped off along with a whole room of other people who were in the same situation. Called more than 10 times to speak to someone but ignored all my calls. Only contact I had was with the drivers as they dropped other cars off. Absolutely furious about the whole situation and will be taking it as far as I can. Avoid this company!!!!

My car was not returned when promised, eventually I called to be told there was a problem but that the car was on its way, it arrived some time later.

It turned out that First Choice Parking had damaged the remote-control part of my car key meaning they couldn't turn my alarm off - the remote was full of liquid when the garage opened it up and beyond repair.

First Choice Parking won't respond to my complaint, they won't even acknowledge my complaint. Instead they have sent a message through the booking agent Stress Free Parking to say that their Ts&Cs (which were not disclosed prior to my complaint) state that they don't cover keys and that they only take responsibility for the car. Not really very helpful since they can't valet park a car without the keys and remote so you don't really have a choice but to hand them over.

The long and short of it is that the service is awful and their negligence has cost me a lot of money, which they refuse to take any responsibility for.

As a warning - don't use Stress Free Parking either as they also refuse to take any responsibility despite being happy to take payment and commission on the booking.

Do not use this company!! I waited over an hour and a half for my car to be delivered. When I phoned to check they had no idea where my car was or when/if it had been dispatched. I phoned the main number and they hung up on me and would then not answer my calls. The person on the phone was unhelpful and rude! This is he worst company I have ever used and I will do my very best to make sure no one else is treated in this manner.

At 1 O'clock in the morning, the company took 3/4 of an hour to deliver our car from its sparking place apparently 10 miles away, when our plane had arrived on time. They claimed that the driver was being delayed, but at that time in the morning there was no traffic.

Never again!

They were disgraceful - I had to wait longer than the specified time at drop off and even longer at pick up. At pick up I then found they had kerbed my front wheel. I pointed this out to the driver; took photos; rang their office and then emailed my claim to them.
They treated the claim with total disdain; refused to investigate it even when confronted with photographic evidence and basically just told me to **** off. I shall be sending all my evidence to my lawyer and telling everone I know never to use them.

We used 1st Choice ‘Meet and Greet Gatwick parking’ for the second time recently. The first time their service was pretty poor, but cheap. They arrived late for collecting the car, despite calling them as agreed 20 mins prior to arrival at the airport. We were left waiting another 20 mins for them to arrive to collect the car. On return to the airport, the same thing happened, this time 30 mins left standing in the car park (almost an hour after calling).

The second time was 3 weeks ago and the service was SHOCKING. Again, 20 min wait on drop off but this time over an hour of waiting in the car park (1h20m after calling. If you are looking for meet and greet, AVOID THIS SERVICE and park on the airport with a regular bus transfer, its quicker and cheaper. Secondly, the car puncture light was on when they dropped it off and subsequently the car wheel was buckled. They had driven on the puncture and hadn’t even bothered to tell me when dropping the car off. COMPENSATION YOU SAY? – NONE! ‘Read the terms and conditions Mr Banham’.

IGNORE THIS WARNING AT YOUR PERIL – THYE ARE APPAULLING and as a publishing professional with colleagues in the automotive, travel & tourism space I will be doing all I can to spread the word.

Used First choice for trip from Gatwick to Teneriffe - had to meet them on the top floor of the short term car park - felt like a really dodgy situation. They took photos of the car which I thought was a good thing. On pick at 2:20am, having had to wait 30 mins for them to arrive on a dark and empty top floor of the short term car park, family very tired and nervous the car finally arrived - it was very difficult to check at my car is black and it was dark but I was suspicious of a possible dent on my bumper. Next day during daylight I discovered a dent. The company finally sent me photos 5 weeks after putting in the complaint but said that as I did not raise any concerns at pick up - tough luck! they have stuck to this and will not entertain any complicity.
My warning to you all is DO NOT USE this company - they are not to be trusted unless you want your car back damaged....

I thought the service you offered was competitively priced. Unfortunately, despite phoning ahead, we still had to wait around 15-20 minutes on our arrival at Gatwick Short Stay. On our return journey, you phone was continually engaged for around 10 minutes so by the time my call was answered, we had to wait again, another 15-20 minutes to get our car back. I was disappointed - it would have been easier to get the bus to long stay and I wouldn't have had the expectation of a more efficient service. Not likely to be a return customer I'm afraid.

I don't always feel the need to review a service. However, I was delighted by both the service and value for money I received when I used this company for the first time, last week.
They done exactly as promised. They provided clear instructions and made the process so easy which took away all the usual stress of parking
Thank you very much and I assure I will be a returning customer.
Jackie - Worthing

I would like to commend First Choice Parking on the efficiency of their service.
This is the 5th time we have used them at LGW - in all types of weathers... in fact the weather as been very wet, very snowy, wet, even wetter and torrential heavy downpours. Regardless of the conditions, they deliver a service that is impeccable. They arrive at the car park when they say they do, they are courteous and friendly.They check everything thoroughly and give you peace of mind. On the return they are efficient and meet you at level 3 as fast as they can, once you have your baggage. They have warmed the car up for you and when you check the mileage , they have usually gone approx 7-8 miles in it. The lady at their office is friendly & very accommodating, and for us went 'beyond the call of duty '- for an incident we had happen on 24/12/13 when the north terminal had no power outage. They are competitive with their pricing structure and I would not dream of using anyone else now - as I trust them and their service. Keep up the good work First Choice you are doing it right!!!

Good price good service - could not be easier. Very polite and friendly staff

First Choice are reasonably priced, my car is safe and they are there within 10-15 minutes, Makes my life easier and gives me peace of mind. Would recomend to anyone.

A good service. We were met on arrival at the airport. Handover was efficient and swift. On return we waited a short while at the terminal until the car arrived. Handover was equally swift and efficient - with apologies for the delay due to traffic.
Would we use the service again? Yes, without hesitation. Reliable and cost-effective.

We were very impressed with the service and professionalism of the staff at first choice. They were on time both on arrival at the airport and on our return. I would strongly recommend this service to anyone wanting a reliable and safe place to leave your vehicle. I will certainly be using First choice on my next trip.

Ver good service

Easy to follow instructions - just one slight problem which was overcome - 1st Choice ask you to phone 20 minutes before you arrive - but as I was a lone traveller and don't have bluetooth I phoned when I left home and this was OK. 1st Choice just need to give this is an option as well because it might put single travellers off.

even though initially I had a bit of problems with booking my car I found the service satisfactory and would defo use the service again.

What a fabulous service to take the car park hassle out of the travelling equation leaving us with just a fun filled holiday ahead plus a warm greeting on your arrival back home to a defrosted car with the heating on! It really did make life easier as a family of four - one very happy customer! Highly recommend and would use again =)