1st Choice Parking Ltd Reviews 

i returned on the 10 of january and my brand new car was returned to me covered in mud inside out and deep scratches allover the body work
this people are not answering my calls or emails
i have contacted the police and instructed my solicitor to take action against these fraudesters
i please invite any of you experiencing the same problem to contact me on this review and i will provide you with my email address

please do not let them get away with this, together we can take them down

All Gatwick Sky parking customers pls note that they are trying to move all their creditors to 1st choice. This is not legally correct.
These companies are both Cowboys.

We arrived home at Gatwick North last night, just like the previous reviewer. Our car had stratches everywhere except the rear door. Not just casual stratches but deep intentional vandalism.

Secondly, the drivers foot well was full of muddy marks from dirty boots.

I've complained to the company this morning and sent photo's by email but now awaiting a reply. Tried to call them twice but left holding with no reply.

I understand companies have problems but it shows how good they are with how they deal with serious complaints like this.....

We arrived home yesterday morning and couldn't believe our eyes. Our car has been keyed/scratched all over the entire car, every single panel has deep scratches on it :-( What a complete mess, it went in without a mark on it and when we came back from our lovely Holiday, our car was completely wrecked. The Staff at the moment are being really unhelpful and will not return our calls or emails. I have also emailed Travel Genie whom we booked through and they have emailed First Choice Parking Ltd and still no email or phone call back ......

What an absolute sham of a Company. When we dropped the car off 2 weeks ago, I had a bad feeling with the guy who picked the car up. He was VERY unprofessional and did not look over the car like the other Companies have that we've used.

I would avoid this Company at all costs.....reading all the reviews, this has happened to other Customers so steer clear!!!!

JOHN WYATT - just seen your review......seems like exactly the same thing has happened to you and we both arrived home yesterday :-( Can you let me know if you get anywhere with these people as we're trying to do the same.....I can give you my email address (we took photos) of the keyed/scratches (all over the car and very deep)

My First opinion of this company was when they had my drop off time wrong even though I had informed them, then when we left the car with this chap I did have a horrible feeling about how unconfident he came across. Then on our return I telephoned the number on the slip of paper and was constantly engaged, then telephoned another number on my invoice and to my horror they said they do not have my car and I must of given it to someone else, by then I felt sick and said to him why did you not contact us to say that I was not there when you come to collect, he then argued with me saying that the car is my responsibitly and was shouting at me, he was a very extremely rude man. We finally got through to the original number and they said an hour which led to over two, after getting to level 4 realised that we are in the middle of a massive problem with police involved and other holiday makers waiting up to 5 hours for their car, the company had made loads of stalling tactics and even got a family a cab home as their car was blocked in. The police said the office in peveral way Crawley was a total unorganised shambles. We will not be using meet and greet in future. The staff at Gatwick has advised us to use long stay.

I went with 1st choice through Looking 4 Parking, as they came up with a great price. The usual method of contacting them half an hour before dropping of the vehicle was expected, however we called them for 45 minutes without response. We also called their pickup number, again without response. In the end we had to pay for a different car parking service as it was obvious we weren't going to be able to use what we had paid for.
Since coming back we've been trying to reclaim the money for the failed service. I've sent in call logs to Looking 4 Parking, who have communicated with 1st Choice who admitted they had failed us, and advised that they would refund my money. I've since sent on my bank details, however 3 and a half months later I still am yet to receive my refund. Yusuf at 1st Choice refuses to answer emails.

The annoying thing is that I've used so many meet and greet services over the years, and never had an issue. This one occasion of awful service combined with an ostrich response when requesting my refund has really put me off using a meet and greet again. As far as I'm concerned, 1st Choice are the last choice, and I wouldn't recommend them to anyone

Shockingly poor customer service - called as instructed when we had collected luggage and told it would be a 40 min wait. 90 mins later we are still waiting- and have been told it will be another 20 mins. They don't care I have a 3 and 6 year old who want to go home. Am on the verge of calling the police to report the car as stolen

Our car was returned with 60 unexplained miles on the clock, our travel sweets eaten, the onboard computer settings tampered with, all pre-programmed radio stations lost, passenger seat set at recline and a spent cigarette butt in the footwell, we don't smoke!!! Absolutely no response from the non-existent customer service. We booked through Simply Park & Fly who appear to be related. Website states 4.5 out of 5, in fact it is a low 5 out of 10, how I wish I had checked the actual reviews before booking. Have reported the matter to trading standards and the police.

WHEN LOOKING AT WEBSITE IT STATED THAT THE CAR WOULD BE IN A SAFE SECURE PARKING FACILITY, WAS MANNED 24/7, MONITORED CCTV, FLOOD LIGHTING AND ALL ROUND SECURITY FENCING.
FAR FROM IT BEING ANY OF THEM !!!!!!
DROPPED CAR AT GATWICK CAR PARK WHICH WAS A TOTAL RUN AROUND TO START WITH, BEING TOLD TO GO TO THIS LEVEL THEN TO THAT LEVEL. THE DRIVER SEEMED TOTALLY UNPROFESSIONAL FROM MY EXPERIENCE ID RECEIVED WITH OTHER COMPANYS I'D USED BEFORE. HE JUST GAVE ME A SLIP AND SAID CALL 20 MINS BEFORE YOU GOT BACK TO WHERE WE DROPPED CAR OFF.

SO AFTER GETTING OUR LUGGAGE BACK ON ARRIVAL I RANG THE NUMBER TO SAY WE ARE BACK AND MAKING OUR WAY BACK TO DROP OFF POINT. WHEN I FINALLY GOT A ANSWER THE PERSON TOLD ME I WILL GET A CALL FOR HIS BOSS, I ASKED WHY AND WHERES MY CAR, HE REPLIED MY BOSS WILL CALL YOU AND PUT THE PHONE DOWN.
5 MINS LATER THE BOSS CALLS SAYING THE HAD MISPLACED MY CAR, I ASKED HIM TO REPEAT WHAT HE HAD SAID THINKING ID MIS HEARD HIM. HE SAID THEY HAD MISPLACED IT IN ONE OF THE 3 YARDS THEY HAD. REALLY ITS A 4X4 7 SEATER HOW THE HELL DO YOU MIS PLACE A CAR THAT SIZE ???
HE THEN SAID HE WAS ON HIS WAY HE WOULD RATHER SPEAK FACE TO FACE.
SO ITS 2AM IN THE MORNING NOW IVE JUST BEEN TOLD MY CAR HAD BEEN "MISPLACED" AND MY 3 KIDS ARE FREEZING ONE BEING A BABY AS WELL.
WHEN HE TURNT UP AND LIKE ANY ONE WOULD BE I WAS FUMING PUTTING IT NICELY, WHEN ASKING THE OBVIOUS QUESTIONS FIRST LIKE , HOW DO U MISPLACE A CAR THAT SIZE ?
SURELY U HAVE A LOG SYSTEM TO WHERE EACH CAR IS PARKED?
WHERES THE DRIVER THAT TOOK MY CAR AND WHERE DID HE PARK IT ?????
HIS RESPONSE WAS " I DONT KNOW " " I DONT KNOW "
YOUR THE PERSON UNDER YOUR BOSS WHAT KIND OF COMPANY BOSS DONT KNOW THE ALLOCATION OF A CAR THAT YOU'VE COLLECTED FROM A CUSTOMER.?????
BY NOW ITS GONE 2.45AM IN THE MORNING I HAVE NO CLUE WHAT HAS HAPPENED TO MY CAR OR WHERE IT IS FOR HIM TO THEN SAY THAT HE HAD RANG THE POLICE TO REPORT IT. SO I THEN KNOW MY CAR HAS NOT BEEN MISPLACED AT ALL.
HE SAID HE WOULD GET ME A CAB HOME TO I THEN REMINDED HIM THAT MY HOUSE KEYS WERE IN THE GLOVEBOX OF MY CAR AS I THOUGHT THEY WOULD BE SAFE THERE SO UNLESS HE GOT MY CAR BACK SO I COULD GO HOME AND ACTUALLY GET IN TO MY HOUSE IT WAS DOWN TO HIM TO PUT US UP IN A\ HOTEL UNTIL I COULD GET IN MY HOME THE FOLLOWING DAY.
AFTER ARGUING WITH HIM THAT HE HAD LOST MY CAR IT WAS HIS RESPONIBILTY TO PUT US UP FOR THE NIGHT, HE SAID HIS BOSS WAS'NT ANSWERING SO HE IF I PAID FOR IT HE WOULD REFUND ME BACK THE MONEY THE FOLLOWING DAY.
FINALLY CHECKED IN THE PREMIER INN AT GATWICK GONE 3AM IN THE MORNING TOTALLY DISGUSTED WITH THE WHAT WAS GOING ON AND NO ANSWERS TO THE WHERES ABOUT OF MY CAR.
WHEN I GOT HOME THE FOLLOWING MORNING AND RANG TO SEE WHAT WAS GOING ON, GUESS WHAT " THEY DIDNT KNOW "
SO ASKED FOR CRIME REFERENCE NUMBER SO I COULD SPEAK TO THE POLICE , BUT HE HAD LEFT IT AT HIS HOME ALONG WITH MY CAR KEY. NOW I AM MORE SUSPICIOUS ABOUT THE WHOLE THING IN MY CAR BEING MISPLACED. SO I RANG POLICE WHO THEN INFORMED ME THAT HE HAD RANG TO SAY IT MAY BE MISSING BUT NEVER RANG BACK TO CONFIRM IT HAD BEEN STOLEN, SO NEVER GOT PUT ON THE POLICE SYSTEM AS STOLEN UNTIL I SAID YES IT HAD BEEN STOLEN AND IT WAS THEN OVER 24 HOURS LATER IT WAS ACTUALLY PUT ON POLICE SYSTEM AS STOLEN.
I AM NOW AWAITING CCTV FROM DROPPING THE CAR AT GATWICK AIRPORT TO THE DRIVER AND TAKING IT FURTHER SO I CAN GET ANSWER TO WHAT HAPPENED TO MY CAR WHILST IN THE SO CALLED SAFE SECURE PARKING.

WARNING!!, DO NOT BOOK WITH THESE PEOPLE! Appalling service. Left waiting over an hour and was told car was blocked in, then told they couldn't find key.. someone was lying... then to top it all off car returned and was absolutely covered in mud. Thick mud! It looked like someone had been rallying in it! I complained and wrote an e mail with photo evidence and have had NO reply, NO acknowledgement, NO formal apology! Never before have i experienced such poor service. AVOID!!

There were no reps at the airport for either leg of my journey. I called them on numerous occasions when I arrived and had to wait 20 mins.
On the return leg it was even worse. I had to wait an hour. I called then repeatedly but they never answered the phone.
What makes it worse it was the middle of the night so there was no trafic just poor organisation.
I have used meet n greet loads of times and this company are shocking.

my car was returned covered in mud. when I got home I discovered the mud HID over £600 of damage to under engine and wheel arches. on investigating my sat nav, it had been parked on a site that was farm/WOODLAND.... it had been ditched and damaged ! no secure , barriered, cctv,security ....company don't care, said I should have seen it before I left airport ! since found out park site does not have planning permission and they are illegally parking there. police are also investigating them. check out their company at company house.... I am taking them to court for negligence. if you value your car , make them your LAST CHOICE !!

I used 1st choice parking for the first and last time in May. Followed there instructions for dropping the car off early on Saturday morning. Phoned 20 minutes before arrival, telephone again after waiting 10 minutes at collection point. That was not too bad, but the worst was to come on collection 2 weeks later.
After arrival at Gatwick north terminal I phone their mobile number to confirm I had arrived on time and I had collected my bags. Their numbers were permanently engaged. After 7 or 8 minutes I finally got through and was told there was a problem getting into the car park at north terminal and could I go to the Orange car park level 2 on south terminal. This I agreed to and got there within the 20 minutes that it was going to take to get my car there. After a further half hour of waiting and trying to contact them again I finally got through only to informed I should now go to level 6 and my car would be there in 12 minutes. I waited and waited on level 6 still no car. It was some 90 minutes now since my first phone call before I could get through again and was then informed my car was on level 5 and that someone would bring my car upto the next floor immediately. I waited a few more minutes and decided to leave my wife with the bags and walk down to level 5 were at last I found my car. I was given no apology, only that they were very busy. At this stage I was very angry, demanded the keys to my car and drove off to collect my wife vowing never to use this firm again.

Had to call them around 30 times for someone to answer. Was told the car will be with us within 30 mins. Called back and they said 20 minutes then 10, then 10 more. Ended up waiting 2 hours to collect the car and had to make a total of 60+ phone calls. WOULD NEVER USE AGAIN, AVOID!!!

The worst service ever! As soon as we landed we tried to call this company - no answer. Roughly 1 hr 30 mins later they answered, when asked why the phone wasn't being picked up they gave an excuse about being short staffed. They did not apologise for the trouble they had caused but tried to charge us £10 - reason being the car being under their surveillance for an extra 2 hours. Never again! Do NOT use this company

TERRIBLE SERVICE AWFUL COMPANY.

CAR CAR BACK FILTHY AND SCRATCHED.

HAD DONE OVER 70 MILES WITHIN A WEEK.

RUDE AND UNPROFESSIONAL STAFF.

I have used First Choice at 2 different occasions. And they did not let me down both times.
Very efficient and friendly.
Highly recommended.

Car dropped off at LGW at 0540 on 26th Dec. Agent was waiting as arranged in Orange Car Park.
Returned 30th Dec at 2100, agent was waiting with car in Orange car Park when we got to the meeting point.
No waiting by me pon drop off and collection..
5 days meet and greet car parking for GBP34.99. I have used FCP on many occasions and have NEVER been disappointed.
Best value and best service at Gatwick for meet and greet parking at Gatwick.

We booked in 3 cars with them on the 21st December and returned on the 27th Dec @ 10:30pm. On arrival to level 5 there was no activity from Choice Parking just an empty car park. The first 2 cars arrive within 15 mins but the 3rd one arrive some 45 min later after several phone calls we were given a mixture of excuses - they were busy, the road was slippery then the driver was on the bottom level which took him a further 10 mins to drive (or push up) up to level 5.
My car looked like it had been used for rally racing and parked under a tree and several scratches that I will be taking up with them.
Don’t use these cowboys

Dropped the car off fine, on the return journey gave them a call from Gatwicks arrivals hall and made my way to the car park. No other customers waiting, well it was 07.00, but still had to wait 30 mins, checked the mileage, total distance of 11 miles - 30 mins to travel 5.5 miles I thought they must have pushed it. Gave the car the once over, there was that much mud on it I asked the driver if he had been off roading!!, Got into the car and the heat just hit you - heating on full , filthy car, late delivery - no respect, no apology - no more business.