Always efficient with notifications, posting and safe packaging, always use a very reputable courier. I have purchased from First Class Watches. they established 2007 as a new company I purchased a wa... See more
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Review summary
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LONGINES Conquest Quartz (41mm) Black Dial / Stainless Steel Bracelet L37594586 Ordering was really straightforward, and the watch turned up in no TIME at all. I’m genuinely really pleased with i... See more
I was replacing a citizen watch of old and decided on vertically the same model. After a lot of research I decided that First class Watches looked good as their website was very informative and they o... See more
Have owned a couple of casio G Shock watches over quite a few years in the building trade, my last was a bit of a 'Triggers Broom' with a new bezel, strap and pins so I decided it was time for replace... See more
Company details
- #14 of 131 best companies in Watch shop
Information provided by various external sources
First Class Watches are fully brand authorised retailers of over 100 designer watch brands. We offer free first class delivery and a 30 day refund policy (extended during Christmas season) and you can make us an offer on most of our products. We take customer service very seriously so if there is anything we can do please don't hesitate to contact us! We have thousands of watches in stock for next day delivery from Maurice Lacroix, Raymond Weil, Junghans, Seiko, Citizen, Hugo Boss, Lacoste, Frederique Constant, Diesel, Casio, Rotary, and Calvin Klein as well as many more!
First Class Watches Details
Written by the company
- Authorised Watch Retailer
- We are an official retailer for all the brands on our website. This ensures your product is authentic and comes with the correct box as well as fully stamped (where applicable) and valid manufacturer guarantee.
- Free Delivery On All Orders
- We send all our orders insured and quick service as standard. Orders above £50 are sent with Royal Mail Tracked 24 (95% arrive next day) and orders below this are sent Royal Mail 48. Guaranteed next day delivery is also available for £3.95 and is included free of charge for all orders over £250. Express international delivery is available through the postal service or DHL at discounted rates.
- 30 Day Returns Policy (extended for Christmas gifts)
- We offer 30 days for you to return your item for refund or exchange. For Christmas we also extend our returns policy from October until January (terms apply, see website or contact us for details).
- Customer Service
- We pride ourselves on customer service. Reach us by phone, email and live chat.
Guaranteed authorised UK retailer with free UK delivery
100% authentic with official manufacturer's guarantee
As a high-street jeweller based in Kenilworth, Warwickshire we pride ourselves on providing high level customer service, genuine products and a great selection. Buy with confidence from an official UK retailer of more than 100 watch and jewellery brands.
Contact info
9 Warwick Road, CV8 1HD, Kenilworth, United Kingdom
- 01926 298499
- info@firstclasswatches.co.uk
- www.firstclasswatches.co.uk
4.9
Excellent
18k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Super quality product delivered as per…
Super quality product delivered as per options very pleased would recommend this company.
20 June 2026
A good on line shopping experience
A good on line shopping experience. Good selection of quality watches and good delivery.
18 June 2026
Great communication and super quick…
Great communication and super quick delivery ⭐️⭐️⭐️⭐️⭐️
16 June 2026
I love my Casio G-Shock watch
I love my Casio G-Shock watch , not my first and definitely not my last , the quality and the stand out colours do it for me .
16 June 2026
Great watch and as always great service
Great watch and as always very well priced. Thankyou Mike.
16 June 2026
TICKS All the Boxes
LONGINES Conquest Quartz (41mm) Black Dial / Stainless Steel Bracelet L37594586
Ordering was really straightforward, and the watch turned up in no TIME at all. I’m genuinely really pleased with it; great quality, especially for the price. It’s not something you can easily find locally these days, especially as it’s now discontinued by the manufacturer, so I’m glad I snapped it up while I had the chance
.
I’d definitely recommend First Class Watches and will happily use them again. Thanks!
15 June 2026
Great service!
Watch was a great price, strap altered perfectly with wrist measurement provided. Delivered fast. What’s not to like? Cheers!
15 June 2026
Good selection and professionalism.
Great communication throughout. I told them that I saw this watch that I wanted somewhere else and it was cheaper, they matched the price and I bought it at First Class Watches. Highly recommended.
15 June 2026
Couldn’t recommend these guys enough
Couldn’t recommend these guys enough! Ordered Saturday morning, arrived Sunday morning, couldn’t be happier 👌🏽
13 June 2026
Poor Customer Service …
I was very disappointed on the service by First Class watches, as my watch wasn't working when I received it, as they had forgot to check the watch before they sent it. A new battery hadn't been installed before the watch was sent out to me. So a bad customer service was provided by First Class.
13 June 2026
Reply from First Class Watches
Dear Peter McGovern,
I am very sorry to hear that your watch arrived with a dead battery. As a family-owned business, we take our quality control and customer service incredibly seriously, and it is highly disappointing to hear we missed the mark here. Your watch absolutely should have been checked before it was sent out as per our training, and I have raised this directly with our warehouse manager to ensure it doesn't happen again.
We would love the opportunity to make this right. Since we haven't heard from you directly regarding this issue just yet, we will be reaching out to you via email shortly. At the very least, we will gladly cover the cost of a replacement battery for you.
Please accept my sincere apologies for the inconvenience caused, and we look forward to getting this resolved for you.
My sincere apologies for any inconvenience caused,
Scott
Beautiful watch exactly what I wanted…
Beautiful watch exactly what I wanted to buy.
Delivered fast .
No problems at all with it
Would recommend them
13 June 2026
Great service
Watch arrived well packaged and in good time. Unfortunately the warranty card was missing. I contacted customer services and the card was sent out the same day.
27 December 2025
Arrived quickly and was the correct…
Arrived quickly and was the correct strap.
The colour was less vibrant then I'd expected
12 June 2026
Certina DS action diver titanium
I recently purchased the Certina DS Action Titanium, and it has completely exceeded my expectations. If you are looking for a serious Swiss diver that punches way above its price point, this is it.
Because it’s titanium, the watch is incredibly lightweight and comfortable on the wrist, yet it feels remarkably tough and rugged. The brushed finish looks fantastic, and knowing it features Certina's DS (Double Security) concept gives me total peace of mind for everyday wear. The bezel action is crisp, the dial layout is highly legible, and the overall craftsmanship is just top-tier.
What made this purchase even better was the exceptional customer service.
The team was professional, attentive, and incredibly helpful throughout the entire process. They made sure all my questions were answered and went above and beyond to ensure a flawless buying experience. It’s rare to find a world-class timepiece backed by a team that genuinely cares this much about their customers.
A spectacular watch and a seamless experience. I couldn't recommend them highly enough!
11 June 2026
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