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First Class Watches Reviews 

17,914
•
TrustScore 5 out of 5

4.9

Watch shop
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Review summary

Created with AI, based on recent reviews

Considering 1,161 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and selection of products, finding them exactly as described and often exceeding expectations. The delivery service is frequently highlighted for its speed, efficiency, and reliable tracking, with many orders arriving quickly, often next day. Reviewers appreciate the competitive pricing, with many noting excellent value and the option for price matching or offers. The overall service, from ordering to communication, is described as excellent and professional, ensuring a smooth purchasing process. However, some customers noted minor product-related observations, such as a watch not being fully prepared before dispatch or having specific display preferences upon arrival.

What people talk about most

Product

Consumers find product quality to be exceptional, with many expressing delight over their purchases,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency.... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the great, fast, and... See more

Price

Customers consistently note positive experiences with price, often finding products cheaper than elsewhere... See more

Order

Reviewers mention positive feedback about order, highlighting the straightforward ordering process and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always efficient with notifications, posting and safe packaging, always use a very reputable courier. I have purchased from First Class Watches. they established 2007 as a new company I purchased a wa... See more

Rated 5 out of 5 stars

Great service and fast delivery. Soon after I ordered my watch the price on the web site was reduced, I emailed fcw and even though id paid they refunded me the difference between what I paid and the... See more

Rated 5 out of 5 stars

LONGINES Conquest Quartz (41mm) Black Dial / Stainless Steel Bracelet L37594586 Ordering was really straightforward, and the watch turned up in no TIME at all. I’m genuinely really pleased with i... See more

Rated 5 out of 5 stars

Have owned a couple of casio G Shock watches over quite a few years in the building trade, my last was a bit of a 'Triggers Broom' with a new bezel, strap and pins so I decided it was time for replace... See more

Company details

  1. #13 of 130 best companies in Watch shop

Information provided by various external sources

First Class Watches are fully brand authorised retailers of over 100 designer watch brands. We offer free first class delivery and a 30 day refund policy (extended during Christmas season) and you can make us an offer on most of our products. We take customer service very seriously so if there is anything we can do please don't hesitate to contact us! We have thousands of watches in stock for next day delivery from Maurice Lacroix, Raymond Weil, Junghans, Seiko, Citizen, Hugo Boss, Lacoste, Frederique Constant, Diesel, Casio, Rotary, and Calvin Klein as well as many more!

First Class Watches Details

Written by the company

Authorised Watch Retailer
We are an official retailer for all the brands on our website. This ensures your product is authentic and comes with the correct box as well as fully stamped (where applicable) and valid manufacturer guarantee.
Free Delivery On All Orders
We send all our orders insured and quick service as standard. Orders above £50 are sent with Royal Mail Tracked 24 (95% arrive next day) and orders below this are sent Royal Mail 48. Guaranteed next day delivery is also available for £3.95 and is included free of charge for all orders over £250. Express international delivery is available through the postal service or DHL at discounted rates.
30 Day Returns Policy (extended for Christmas gifts)
We offer 30 days for you to return your item for refund or exchange. For Christmas we also extend our returns policy from October until January (terms apply, see website or contact us for details).
Customer Service
We pride ourselves on customer service. Reach us by phone, email and live chat.

Guaranteed authorised UK retailer with free UK delivery

100% authentic with official manufacturer's guarantee

As a high-street jeweller based in Kenilworth, Warwickshire we pride ourselves on providing high level customer service, genuine products and a great selection. Buy with confidence from an official UK retailer of more than 100 watch and jewellery brands.

Contact info

4.9

Excellent

TrustScore 5 out of 5

18k reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(17,914)

1,130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

My second order from First Class…

My second order from First Class Watches. Really impressed by speedy turnaround and getting the item the day after dispatch.

Also price matched the item for me and it was a very straight forward and convenient process.

They’ve a massive range of options and authorised reseller for a bunch of brands you wouldn’t want to be risking inauthentic products whilst also being good on prices.

All in all, I’m very satisfied and will likely be back again before long.

3 June 2026
Rated 5 out of 5 stars

Lovey Watch TW Steel

I was a bit disappointed to watch was not in stock. This was not mentioned at the purchase online. However a couple of weeks later to watch arrived a beautiful watch well packed good communications apart from the stock issues

26 March 2026
Rated 5 out of 5 stars

First class

For start to finsh the process was positive. Well communicated and a swift delivery. The price couldn't be better. Definitely a first class seller

2 June 2026

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