First Class Watches Reviews 

17,914
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,161 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and selection of products, finding them exactly as described and often exceeding expectations. The delivery service is frequently highlighted for its speed, efficiency, and reliable tracking, with many orders arriving quickly, often next day. Reviewers appreciate the competitive pricing, with many noting excellent value and the option for price matching or offers. The overall service, from ordering to communication, is described as excellent and professional, ensuring a smooth purchasing process. However, some customers noted minor product-related observations, such as a watch not being fully prepared before dispatch or having specific display preferences upon arrival.

What people talk about most

Product

Consumers find product quality to be exceptional, with many expressing delight over their purchases,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency.... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the great, fast, and... See more

Price

Customers consistently note positive experiences with price, often finding products cheaper than elsewhere... See more

Order

Reviewers mention positive feedback about order, highlighting the straightforward ordering process and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always efficient with notifications, posting and safe packaging, always use a very reputable courier. I have purchased from First Class Watches. they established 2007 as a new company I purchased a wa... See more

Rated 5 out of 5 stars

Great service and fast delivery. Soon after I ordered my watch the price on the web site was reduced, I emailed fcw and even though id paid they refunded me the difference between what I paid and the... See more

Rated 5 out of 5 stars

LONGINES Conquest Quartz (41mm) Black Dial / Stainless Steel Bracelet L37594586 Ordering was really straightforward, and the watch turned up in no TIME at all. I’m genuinely really pleased with i... See more

Rated 5 out of 5 stars

Have owned a couple of casio G Shock watches over quite a few years in the building trade, my last was a bit of a 'Triggers Broom' with a new bezel, strap and pins so I decided it was time for replace... See more


Company details

  1. #13 of 130 best companies in Watch shop

Information provided by various external sources

First Class Watches are fully brand authorised retailers of over 100 designer watch brands. We offer free first class delivery and a 30 day refund policy (extended during Christmas season) and you can make us an offer on most of our products. We take customer service very seriously so if there is anything we can do please don't hesitate to contact us! We have thousands of watches in stock for next day delivery from Maurice Lacroix, Raymond Weil, Junghans, Seiko, Citizen, Hugo Boss, Lacoste, Frederique Constant, Diesel, Casio, Rotary, and Calvin Klein as well as many more!

First Class Watches Details

Written by the company

Authorised Watch Retailer
We are an official retailer for all the brands on our website. This ensures your product is authentic and comes with the correct box as well as fully stamped (where applicable) and valid manufacturer guarantee.
Free Delivery On All Orders
We send all our orders insured and quick service as standard. Orders above £50 are sent with Royal Mail Tracked 24 (95% arrive next day) and orders below this are sent Royal Mail 48. Guaranteed next day delivery is also available for £3.95 and is included free of charge for all orders over £250. Express international delivery is available through the postal service or DHL at discounted rates.
30 Day Returns Policy (extended for Christmas gifts)
We offer 30 days for you to return your item for refund or exchange. For Christmas we also extend our returns policy from October until January (terms apply, see website or contact us for details).
Customer Service
We pride ourselves on customer service. Reach us by phone, email and live chat.

Guaranteed authorised UK retailer with free UK delivery

100% authentic with official manufacturer's guarantee

As a high-street jeweller based in Kenilworth, Warwickshire we pride ourselves on providing high level customer service, genuine products and a great selection. Buy with confidence from an official UK retailer of more than 100 watch and jewellery brands.

Contact info

4.9

Excellent

TrustScore 5 out of 5

18k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(17,914)

1,130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, excellent communication about status of order and earlier delivery than expected of a watch in short supply and not expected for another two months. Very pleased.

20 May 2026
Rated 5 out of 5 stars

Simply Marvelous

Marvelous. Managed to get me a very much on-demand watch at a great price.
Would like to say that I won't use again, but almost certainly will when I'm saving to the collection.

20 May 2026
Rated 5 out of 5 stars

Great service and experience

Great service.

Bit of a different review here, I purchased a watch - best price around - cheaper than ebay opened returns even!

I purchased it for an exact replacement as my daughter had lost the original watch 9 months ago... then you guessed it she found the original!

I contacted them to return, she hadn't worn the new one and they were very helpful - even paid the return postage which was 24hours! Same day they received it back they refunded.

Now this is a business lesson for all out there, yes I have at this moment in time cost this business money for zero gain. But where do I go for the next watch I purchase - you guessed it!

Great work!

6 May 2026
Rated 5 out of 5 stars

Will use again

Easy to use website, great price for the product I chose. Delivery was quick and on time and the packaging was perfect.

19 May 2026
Rated 4 out of 5 stars

*Slightly larger display + stiffer buttons.

*Would have liked a slightly larger display although contrast is very good in most lights.
*Buttons are too soft-touch:
I thought there was a fault when the carefully set up time - date etc changed. I had inadvertently pressed the "Dual ~Time" button.
Could the 2nd Time be set by a more deliberate longer press: e.g.: 5 Seconds?

12 May 2026
Rated 5 out of 5 stars

Birthday present for my wife

Wanted to get a nice watch for my wife's birthday. Saw the one I was interested in on First Class Watches..at a much better price than elsewhere..so took the plunge and purchased. Paid the little extra for wrapping..which was great and done with care..arrived on time..not opened yet as not her birthday.

18 May 2026

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