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First Thought Financial Reviews 928

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TrustScore 5 out of 5

4.9

Mortgage broker
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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting the clear communication, patience, and personalized approach they received. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience, often securing favorable rates and policies. Reviewers also found the pricing to be very competitive and beneficial. However, some customers also noted that a few questions were repetitive, which occasionally prolonged the process.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being extremely... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness,... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently report a smooth and clear... See more

Price

Customers consistently express satisfaction with the pricing. Many reviewers highlight that they received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Denise and Lewis were both brilliant from start to finish. There were a few bumps along the way, but they kept everything moving and pushed things over the line when it mattered. Communication w... See more

Rated 5 out of 5 stars

Ben Collins was incredible to work with when he sold me my life insurance policy. From the very first conversation, he made everything clear and easy to understand. He took the time to explain all my... See more

Rated 5 out of 5 stars

Virren Parmar is excellent! I contacted about 9 months ago and there was no annoying, constant sales calls, just clear communication and someone who is clearly incredible at their job. Ive now come ba... See more

Company details

  1. #41 of 87 best companies in Mortgage broker
  2. #19 of 48 best companies in Financial advisor
  3. #43 of 170 best companies in Insurance broker

Written by the company

We are here to guide you through the whole process, whether this is your mortgage or updating your protection for your business or loved ones. Here at First Thought Financial, we make the whole process simple and straightforward and by getting to know you we can really understand your individual situation to find you the most suitable solution. We can also help with many ways to protect your family and your standard of living when you need it most. There are various ways in which a family can protect itself, and because of the large range of products available, there is usually an appropriate policy for most circumstances, and most budgets. For a Free initial review or to arrange an appointment with one of our advisers, please call 01923 606 808 or visit www.firstthoughtfinancial.com

Contact info

4.9

Excellent

TrustScore 5 out of 5

928 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Phil taylored my insurance to my…

Phil taylored my insurance to my specific needs. I have no dependents so he worked the policy to benifit me if i were to becme ill or injured. It also included funeral costs which i was concerned about,i didnt want to leave my family a bill.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

After several months of thinking to get an income protection for myself I’ve finally decided to get one. I had an advisor named Cody (hope I’ve spelled it right) who was extremely helpful on the phone . Answered to all my questions and explained everything. He was really reassuring and professional and I highly recommend this service.

8 April 2026
Rated 5 out of 5 stars

I'm grateful to them

I'm grateful to them, as I received the whole great service and explanations about the singing policy. They explained perfectly and very clearly and chose the right plan for me. Thank you.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Cody Allen

Cody Allen, was very knowledgeable and helpful explaining everything fully, making sure that I had the most appropriate policy for being self employed. Thank you Cody 🤩

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Professional Service and Support

I had an excellent experience working with Cody. From the very beginning, he was professional, knowledgeable, and genuinely committed to helping us find the right cover for our needs.
He took the time to clearly explain all our options, answered every question with patience, and made what could have been a complicated process feel straightforward and stress-free.
I wouldn’t hesitate to recommend his services to anyone looking for reliable and trustworthy advice on income protection.

25 March 2026

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