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First Thought Financial Reviews 928

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TrustScore 5 out of 5

4.9

Mortgage broker
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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting the clear communication, patience, and personalized approach they received. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience, often securing favorable rates and policies. Reviewers also found the pricing to be very competitive and beneficial. However, some customers also noted that a few questions were repetitive, which occasionally prolonged the process.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being extremely... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness,... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently report a smooth and clear... See more

Price

Customers consistently express satisfaction with the pricing. Many reviewers highlight that they received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Denise and Lewis were both brilliant from start to finish. There were a few bumps along the way, but they kept everything moving and pushed things over the line when it mattered. Communication w... See more

Rated 5 out of 5 stars

Ben Collins was incredible to work with when he sold me my life insurance policy. From the very first conversation, he made everything clear and easy to understand. He took the time to explain all my... See more

Rated 5 out of 5 stars

Virren Parmar is excellent! I contacted about 9 months ago and there was no annoying, constant sales calls, just clear communication and someone who is clearly incredible at their job. Ive now come ba... See more

Company details

  1. #41 of 87 best companies in Mortgage broker
  2. #19 of 48 best companies in Financial advisor
  3. #43 of 170 best companies in Insurance broker

Written by the company

We are here to guide you through the whole process, whether this is your mortgage or updating your protection for your business or loved ones. Here at First Thought Financial, we make the whole process simple and straightforward and by getting to know you we can really understand your individual situation to find you the most suitable solution. We can also help with many ways to protect your family and your standard of living when you need it most. There are various ways in which a family can protect itself, and because of the large range of products available, there is usually an appropriate policy for most circumstances, and most budgets. For a Free initial review or to arrange an appointment with one of our advisers, please call 01923 606 808 or visit www.firstthoughtfinancial.com

Contact info

4.9

Excellent

TrustScore 5 out of 5

928 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I had an amazing experience with Ashley…

I had an amazing experience with Ashley squires today . Polite , friendly, intelligent, informative. Made process lovely and easy and done everything to help me . This guy deserves some credit of the company . A real massive asset to the business. Speak to you again soon Ashley

Kind regards Amy

12 March 2026
Unprompted review
Rated 4 out of 5 stars

Mainly Positive.

Mainly positive but some questions were repetative which did become sligjtly annoying because it unnecessrily prolongued the process. This was fed back at the time and I made it clear it wasnt a criticism of the person asking the questions.

6 March 2026
Rated 5 out of 5 stars

Excellent Customer Service

I would highly recommend this company. They discuss all your financial/insurance options with you. What's best for you as the customer matters. We received excellent customer service from our Advisor.

10 March 2026
Rated 5 out of 5 stars

Savita and her assistant Denise were…

Savita and her assistant Denise were great, always available when i had a question. Everything was completed promptly as well. Would definitely recommend her services if you want to find the best lender :) and everything processed promptly.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service by Viren

Viren was great help and took his time to support my query and provided good options to choose for.

I will recommend Viren & FT financial for future use.

17 February 2026
Rated 5 out of 5 stars

Life insurance

I dealt with a young man named Savas Mert and would highly recommend him.
He was so polite, mannerly and had a wealth of knowledge in life insurance
Got me a fantastic deal with more coverage for less money than I was currently paying.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Great agent/account manager

The person I spoke with (sadly I forgot his name) was very very helpful, thorough and communicated very well and made sure I understood everything. Truly impressed with the service he provided.

26 January 2026
Rated 5 out of 5 stars

I had an outstanding experience with…

I had an outstanding experience with the life insurance service provided by Jordan Ramsden of First Thought Financial. He was extremely patient, explained every detail clearly, and made sure I fully understood my options. Jordan also followed up diligently on my refund, which showed his professionalism and genuine care for his clients. The entire process was smooth and reassuring. I highly recommend First Thought Financial to anyone looking for reliable and trustworthy life insurance service.

8 January 2026
Unprompted review

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