Fischer  Reviews 

Amazing service

From the initial consultation through to the installation everything was very clearly explained. The installation itself went very smoothly and we are very happy with the Aquafficient performance. Follow up service very good as well.

To be honest, it took 4 months for Fischer to actually contact me, even though i made 8 calls and countless emails. All be it that i have a foreign telephone number!!! In the end they came to survey and quote. Here we are, fitted and running, no complaints.

Just had my Fischer radiators installed, a very easy and stress free experience.Everyone was extremely professional and very friendly, they look great, not had much chance to try them out as in the middle of an heat wave, but I feel very prepared for winter

We’re very happy with our new water heater and also with the technician who installed it. A very clean and tidy job.

Had a new smaller water tank installed because the old one took up the whole cupboard space where it was. The new one I’d more compact and so far it is very efficient and I now have room to store more things.
All round a very efficient service great installation people and we were advised to run the new water tank on a separate electric point and they arranged this for us the very next day. Very impressed.

Very pleased with the installation of my radiators and Aquafficient. The work men were very efficient, and clean and tidy.

All the 4 installers were friendly and helpful. Respected my home and left it tidy. Took pride in their work and explained everything clearly. A follow up phone call from Danny answered my questions giving peace of mind.

In 2024, I chose to get the 'Fischer Tide' radiator for my living room (having bought my apartment in 2023 in Manchester city centre) as the previous radiators had been there for a long time, quite inefficient and not always practical or straightforwardly intuitive (at least for me) to operate.

A critical factor that drove my decision was that they were the only seller / manufacturer / distributor of the multiple I asked that could effectively guarantee an even temperature across a large living room and kitchen space without the need for 2 or 3 radiators (i.e. just the one would do). Space in a city centre location is, as you can imagine, quite a premium, and I replaced three radiators with one.

When I had my Energy Performance Certificate (EPC) re-evaluated after a number of other home improvements / renovations etc., this was one of the critical elements that helped bump my EPC up to a 'C' (from the 'D' rating that was previously issued, though I learnt from the evaluator that, unfortunately, the previous certificate was actually meant to have been an 'E').

One limitation which I became more aware of from autumn 2025 onwards (which may not be applicable to everyone) when I was diagnosed with a dust and dust mite allergy + suffering from allergic rhinitis is that the heating from the radiator can be somewhat aggravating for my allergic rhinitis symptoms. Not completely debilitating but noticeable. If it's dust accumulating in the radiator, it's not straightforward to clean.

Another notable limitation is that, unlike one of the other radiators from a different distributor and manufacturer (installed in my own bedroom), the Fischer Tide - at least not to my knowledge - is not operable remotely or through an app (though, to be fair, the other radiator's corresponding mobile app has not been without faults).

They come in time they have done a good job, I recommend Fischer to everybody! Our boiler is working so good!

Timely arrival pleasant and professional service.

From the first consultation right through to the installation the service they provide is second to none, professional, courteous and a friendly team, would highly recommend them.

From the outset we were kept informed of appointment times, install dates and times, snagging dates and times and feedback conversations. Fisher really do let you know what's going on and they do stick to their word. In most areas today customer service is a thing of the past, not with Fisher. We were particularly impressed with Danny in customer service. I mentioned snagging, I am being very picky, they sent a man on a 4 hour round trip to put an end stop on a pipe that had been missed, he was with us for 10 mins, that is service.
The actual heating system is excellent, all rads individually controlled and near instant heat. The hot water system heats water as you need it and at good pressure, better than before. So far I can't fault the company or the product

Quick & efficient installation. Team were professional, polite and friendly. Removed my old radiator, fixings and cleaned up afterwards. Great service

I purchased a water heater from this company around three years ago, and unfortunately the experience has been disappointing from the start.

The installation was problematic, including the heater being dropped during fitting. This resulted in several follow-up visits before the installation issues were finally resolved. I withheld payment until the work was completed properly, which eventually happened.

Three years later, the water heater has now failed. I understand that equipment can develop faults, which is exactly why warranties exist. The issue is not that the heater has broken; it is the difficulty in obtaining support under the warranty.

My property has been without hot water for weeks. Multiple engineer appointments have been arranged, but engineers have failed to attend as scheduled. I have used all of my annual leave booking time off work for appointments that never happened. When I could no longer take additional leave, I reasonably requested a weekend appointment, given the circumstances, but was told this was not possible.

To summarise: the installation was problematic, and now when the product has failed within the warranty period, I am struggling to get the fault repaired. If your water heater breaks down, be aware that support may require you to repeatedly take time off work, and weekend appointments may not be available.

I would welcome a response from the company and, more importantly, a resolution to the ongoing issue so that my household can finally have hot water restored.

Update: after repeatedly expressing I am unable to take anymore time off work to resolve this in a weekday (I have taken 2 days off already) and requesting a weekend visit, I have been offered another weekday appointment as a 'resolution'. I have been told the engineers are based in Scotland and won't drive to Cumbria to assist. I have also been told that the fault which is likely to be the timer won't be covered by a warranty and I will be charged. Apparently the timer is not essential so I suggest not having one installed in the first place (we were unaware this is an option).

We were very happy with the people who came to do the work in our home, very polite and friendly. Worked very hard.
We did have a few teething problems, we contacted Fischer, and Danny was in touch with us within the hour.
His help has been outstanding, can’t fault the customer service. Thank you

Delighted with the rep who was very professional and knowledgeable and ensured I was buying the right product for my needs. The fitting of the boiler was also excellent, a full explanation to all my questions was given. Very tidy job. I am extremely pleased with my new boiler and the Service I received.

Friendly service

Heaters look lovely. Tried them and they are very easy to use and operate. Installers were bang on time, very friendly. Completed the work much quicker than I expected. Left everything clean, neat and tidy. Would highly recommend

Friendly, efficient engineers, who left my home clean and tidy.