First time calling the customer service line I was on hold for 1.5 hours then there was a message stating the department I was on hold for was closed for the day and to try back the next day. The seco... See more
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TALKED TO SALESMAN RASHIDI PRINGLE ON 4-30-26 ABOUT MERCHANT SERVICES AND THE COST OF THE PLAN THAT I WOULD NEED; ONE BEING THAT I COULD USE THE FLEX 4 DEVICE THAT I ALREADY OWNED, ANOTHER BEING ONLIN... See more
We asked in December 2019 to cancel paper statements and not charge us a monthly fee. We have called and checked multiple times over this period. Now, almost 4 years on, the case is not resolved - the... See more
Company replied
POS system is amazing with tools both for reporting and efficiency of service. HOWEVER..... upon requesting to change legal entity of our systems ( mentioned to our sales rep this would need to h... See more
Company replied
Company details
Written by the company
Clover is a unified payment and POS solution provider backed by Fiserv. Clover offers everything from pure acquiring through to custom designed hardware to create a frictionless experience for businesses and their customers across all channels, be they mobile wallets to online transactions and phone-based orders. Clover’s open commerce platform is designed to integrate with legacy systems and existing workflow, which is why so many businesses globally have put Clover at the heart of their business.
Contact info
United Kingdom
- www.fiserv.com
2.0
Poor
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cheap rates great machine and the rep…
Cheap rates great machine and the rep made joining up so easy
1 June 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Corey Gibbs,
Thank you for taking the time to write your five-star review. We are so happy to hear you are pleased with our excellent service.
Thank you for choosing Clover UK.
Reply from Fiserv in EMEA
Hello Sam
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Robbie,
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Excellent service…
Excellent service from initial enquiry right up to over a year into the contract Julie is always there to help if there are any problems.
6 June 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Dave,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Julie,
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Reply from Fiserv in EMEA
Hello Church Rd Garage,
Thank you for taking the time to write your five-star review. We are so happy to hear you are pleased with our excellent service.
Thank you for choosing Clover UK.
Ask to close my account many times but…
Ask to close my account many times but nothing works , always some different number for different department and then telling me cant find my account ! still charging me even i do not use their service anymore !! avoid , cant get rid of them , don't fall for a trap !
5 June 2023
Unprompted review
Reply from Fiserv in EMEA
Hi Tomas,
We're sorry to read your review and hear that you have had issues. We try to ensure the best level of service to all our clients and can only apologise that you have not received this from us.
We would like to be able to investigate the issues that you have had and understand what has happened here. Please can you provide a merchant number and/or contact details in order for us to investigate.
We hope to hear from you soon,
The Clover EU Team
Very efficient customer service
Very efficient customer service Julie was very friendly professional and sorted my enquiry in a prompt manner
1 June 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Mohamed,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Julie.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Good communication
Good communication, very helpful in all areas.
One point to make easy to get hold of if there was a problem.
31 May 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Susan,
Thank you for taking the time to write your five-star review. We are so happy to hear you are pleased with our excellent service.
Thank you for choosing Clover UK.
Very helpful
Very helpful, smooth process and fairly speedy. Great machines, very happy
18 May 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Nicola,
Thank you for taking the time to write your five-star review. We are so happy to hear you are pleased with our excellent service.
Thank you for choosing Clover UK.
Ripping us off
We asked in December 2019 to cancel paper statements and not charge us a monthly fee. We have called and checked multiple times over this period. Now, almost 4 years on, the case is not resolved - they continue to charge us for something we dont want and something thats bad for the environment. They have a big focus on long contracts (24 months, longer than their competitors). I suspect this is deliberate given how terrible their customer support is. I wish we had just used Stripe
25 May 2023
Unprompted review
Reply from Fiserv in EMEA
Hi D Collins,
We're sorry to read your review and hear that you have had issues. We try to ensure the best level of service to all our clients and can only apologise that you have not received this from us.
We would like to be able to investigate the issues that you have had and understand what has happened here. Please can you provide a merchant number and/or contact details in order for us to investigate.
We hope to hear from you soon,
The Clover EU Team
Maria is absolutely amazing
Maria is absolutely amazing. She dealt with our changeover from another company seamlessly and has gone above and beyond every step of the way. After having a nightmare experience previously I can’t recommend Maria and this company highly enough!
19 May 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Lesley,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Maria.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Reply from Fiserv in EMEA
Hello Gerard,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Mr Parker.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
AVOID SHOCKING CUSTOMER SERVICE
AVOID Applied for a card machine and whilst making the application they were very attentive. We were turned down BUT no one let us know this, no reason given despite me asking!! Shocking customer service but OK while they think they've got the sale AVOID 😡
11 May 2023
Reply from Fiserv in EMEA
Hi Debbie,
We're sorry to read your review and hear that you have had issues. We try to ensure the best level of service to all our clients and can only apologise that you have not received this from us.
We would like to be able to investigate the issues that you have had and understand what has happened here. Please can you provide a merchant number and/or contact details in order for us to investigate.
We hope to hear from you soon,
The Clover EU Team
The whole process was easy
The whole process was easy, Julie explained everything well and honest. She was so helpful. Highly recommend!
Top class
9 May 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Darryl,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Julie.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK.
Great service
Great service, nice and helpful customer service. it took a litte to long to set up the account but the moment I sent all information and proofs I received card machine in couple of days.
3 May 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Goska,
Thank you for taking the time to write your five-star review.
We are so happy to hear you are pleased with our excellent service.
Thank you for choosing Clover UK.
Better rates than our current provider
Better rates than our current provider. New card machine - arrived exactly when stated. Communication excellent. Card machine easy to use. Would recommend.
27 April 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Mr H Gould,
Thank you for taking the time to write your five-star review.
We are so happy to hear you are pleased with our excellent service.
Thank you for choosing Clover UK.
Very good communication and user…
Very good communication and user support.
19 April 2023
Unprompted review
Reply from Fiserv in EMEA
Hello George,
Thank you for leaving a 5 Star review, it is really appreciated.
Thank you for choosing Clover UK.
Adam Clayton have a great service and…
Adam Clayton have a great service and explained everything without jargon.
19 July 2022
Unprompted review
Reply from Fiserv in EMEA
Hello Stephen,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Adam.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK.
Quick and easy set up
Was an easy transition to using a card machine and has elevated my business thank you
14 December 2022
Unprompted review
Reply from Fiserv in EMEA
Hello Brooke,
Thank you for leaving a 5 Star review, it is really appreciated.
Thank you for choosing Clover UK.
Charlotte was absolutely incredible!
Charlotte was absolutely incredible. We’ve just started running our first business and she was so helpful and patient with us. She explained everything in a simple and understandable way and made the whole process so easy. Can’t speak highly enough of her!
1 April 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Fred,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Charlotte.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK.
Joanne very helpful
Totally a completely different experience with Joanne, the Robyn she is gone through my accounts, help me sort it out and so far more compassion empathy, and understanding
30 March 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Andrea,
Thank you for leaving a 5 Star review, it is really appreciated.
Thank you for choosing Clover UK.
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