Fisher & Paykel (United Kingdom) Reviews 

Adam Smith (Tech126) provided outstanding customer service. He diagnosed and resolved my issue in under 20 minutes and made the whole process quick and stress-free.

He was knowledgeable, professional, and took the time to offer additional advice and support. He also encouraged me to get back in touch if I experienced any further issues, which gave me real confidence in the service.

What really stood out was that he went the extra mile by asking about my other Fisher & Paykel products to make sure everything was working well and whether I needed any assistance with them. That level of care and genuine customer focus is rare.

An excellent experience from start to finish – thank you, Adam!

Brilliant! I cannot recommend highly enough! We are absolutely delighted with our fridge freezer! The customer service is amazing. The engineer - Dan - arrived promptly and solved the minor problem so speedily, and explained what the problem was. He even offered to mop the floor! He was polite and courteous. We would definitely recommend Fisher Paykel! Thank you Dan!

Dean was quick to troubleshoot the problem with our oven and fixed it within the hour. Lovely service thank you.

Adam was great, he adapted to a last minute change and fixed all the issues including some I didn’t think could be fixed.

Bought a $2250 dishwasher in late 2023, it stopped working early 2026 after a little over 2 years. F&P technician came out and claimed cockroaches damaged one of the circuit boards (without disassembling the unit and physically looking). I disassembled myself and took photos of the boards which appear undamaged and unaffected by insects, sent to F&P and have been back and forward with them for months now.

They say they have no duty to repair/replace the dishwasher under Australian consumer law despite it CLEARLY being not reasonably durable, and show zero goodwill. They would have spent more in wages in emails replying to me justifying why this is a reasonable failure than they would if they supplied a board.

Absolutely disgusted and will never buy another Fisher & Paykel product. Can't recommend staying away from them enough.

Easy to arrange an appointment, gave prior notice of arrival, arrived on time and got straight onto dealing with the problem which was quickly resolved great service

Fast efficient diagnosis and fix by Jesse

Great service - polite and helpful - on time and thrilled to have old fridge freezer removed especially as John Lewis said that wouldn't happen!

Ash fixed our mysteriously beeping fridge straight away — quickly identified the problem and immediately fixed it. Brilliant.

The service was very easy to book on line. The engineer was excellent. He called to let me know what time he was going to arrive. He very quickly worked out the problem with my freezer ice maker. It was mended very quickly. A very efficient service. I would highly recommend Fisher & Paykel.

Perfect delivery and install of a fridge freezer by Chris and Gabriel smiling all the way. Fitted and all rubbish removed. Could not ask for a better service. Thank you both.

The engineer Chris was great he fixed my fridge and gave me some great advise.

Chris was on time , very friendly , knew his stuff about our dishwasher and could tell us all we wanted to know about our other appliances .
He had the spare part with him and our dishwasher was fixed immediately
Many thanks Chris

Service Technician, Adam Smith, was excellent. Proactive, punctual and communicative. Fisher Paykal exceeded my expectations. First rate response / customer experience.

I ordered a replacement water filter on 11th June, I paid for it and had acknowledgement but not dispatch or follow up message. I tried to investigate through the website but this did not provide any details. I called on 25th June and spoke to a lady who was very friendly but could not provide any help just that she would raise a case with Warehouse to understand where the dispatch documents are. Today on 1st July I received an email telling me a case has been raised to investigate my dispatch. No update on where it is or any suggestion about how it would be resolved. So 3 weeks after paying for a filter I have no idea when it will be delivered and no avenue to understand how to query this. The website provides no update and calling the customer service team the same. Really believe they need to sort out their customer service

Ash came to repair the machine. Very efficient, polite and helpful. Fixed the issue.

Clear communication, great text giving me time until engineer arrival, ash the engineer was efficient and helpful. Thanks

Irod great as always !!

I recently purchased a Fisher & Paykel range cooker and after many months of use have found it very lacking. The temperature control is very poor, you cannot select the temperature you need as it misses out 110, 130, i50 and neither can you select any midway temps eg 135 or 175 despite the fact that in the supplied user guide it recommends these temperature for various baking and meat items. ie Turkey cooked at 165 Chicken 175 Cake at 155 or 165. If you need the grill you have to heat the whole 90cm width as there is no way to use only half. The warming drawer barely heats and takes so long it is impractical. The hob does not heat an entire area marked on it only the middle leading to pans burning in the centre and not cooking around the edges. The timer is so quiet that with the oven running and an extraction hood on you cannot hear it. The shelves have to be removed for pyro cleaning even though the runners can stay in. The stainless steel surrounding the hob is so flimsy that even a saucepan touching it scratches. Previously I have owned Miele products and the quality and control is outstanding. I could never recommend Fisher & Paykel and consider this oven the worst kitchen purchase I have ever made.