Fisher & Paykel (United Kingdom) Reviews 

6,963
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 737 reviews, reviewers overwhelmingly had a great experience with this company, often sharing wonderful feedback about their daily interactions. Customers frequently praise the professional staff for arriving promptly, treating homes with immense respect, and resolving household appliance issues quickly and efficiently. People are especially happy with the helpful maintenance advice, friendly attitude, and thorough testing provided during service visits. However, some customers also noted frustrating delays with parts delivery tracking and unhelpful customer support responses when seeking assistance. A few reviewers experienced unexpected recurring appliance faults shortly after purchase and felt very disappointed when warranties failed to cover repeated repairs.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting punctual arrivals, helpful... See more

Service

Consumers find service to be exceptionally satisfying, frequently highlighting the smooth online booking... See more

Product

Reviewers highlight positive aspects of product quality, noting that appliances look good, work well, and are... See more

Customer service

Customers had positive experiences with customer service, often describing agents as knowledgeable, very... See more

Delivery service

Clients share satisfaction on delivery service, noting that staff consistently arrived on time and provided... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional service from Irod today. He diagnosed the issue with our Fisher & Paykel fridge-freezer immediately and solved it efficiently, with care and skill, explaining exactly what had happened (it... See more

Rated 5 out of 5 stars

We have had a Fisher & Paykel fridge for 4 years and we love it. Unfortunately the device developed a fault, door alarm beeping 15 times and high temp light flashing. I called the Customer Helpline on... See more

Rated 5 out of 5 stars

AJ arrived within the time advised and very efficiently dealt with the issues I had been having with my dishwasher. He then put each drawer through a test program to ensure it was working properly. H... See more

Rated 5 out of 5 stars

Brilliant! I cannot recommend highly enough! We are absolutely delighted with our fridge freezer! The customer service is amazing. The engineer - Dan - arrived promptly and solved the minor proble... See more


Company details

  1. Appliance shop
  2. also in
  3. Kitchenware Shop

Written by the company

Founded in New Zealand in 1934, Fisher & Paykel is a premium global appliance brand operating in over 50 countries. Known for innovative kitchen appliances, the brand is rooted in human‑centred design, creating products that enhance everyday living through exceptional performance, advanced technology, and refined aesthetics. From precision ovens and American‑style fridge freezers to high‑performance dishwashers, Fisher & Paykel offers beautiful kitchen solutions. Each appliance is designed to deliver functionality, flexibility, and style, making it the ideal choice for modern kitchens and contemporary homes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(6,963)

651 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Adam Smith our engineer

Adam Smith our engineer, was very courteous and informative. He answered all our questions, and carried out the necessary work needed. Thank you.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Ash was a great technician

Ash was a great technician, knew the problem with our fridge freezer straight away and carried out the repair & service quickly and efficiently! Very pleasant, experienced and knowledgeable chap! Would highly recommend him!

14 July 2026
Unprompted review
Rated 5 out of 5 stars

I desperately need help

I desperately need help. I’ve been trying for nearly eight weeks to contact Fisher & Paykel (Ireland) as all the contact details for them are not in operation. I can’t even get in touch with their head office. As I live a mile or so from Northern Ireland, do you know of anyone who could come from there to fix my dishwasher?

13 July 2026
Unprompted review
Rated 5 out of 5 stars

5 star service

Bradley was able to quickly diagnose the faults and fix in a very timely manner. He was polite, presentable and most importantly very capable. I would highly recommend.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Very tenacious engineer.

Our engineer Ash spent a long time trying everything he could think of to solve the unusual fault on our dishwasher. He wasn’t satisfied until he had tried every conceivable option, ultimately fixing the dishwasher which turned out to have a fault he’d never encountered in his 10 years working on this model. Very impressed at his dedication to getting the job done.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Fisher&Paykel…

Great experience with Fisher&Paykel delivery and installation team. Steve and Andrei were professional, efficient and kind. They collected our old fridge and super quickly installed the new Fisher& Paykel one which is a great addition to our kitchen. The explanation on how it works was also sufficient and well appreciated, as it saves me of reading boring manuals. Many thanks.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Steve & Andrei were lovely

Steve & Andrei were lovely - called half an hour before they arrived, they were personable, helpful & friendly, explained what they would be doing to replace the door panel & took all the rubbish away. Apologised that I’d had a problem - nice given it wasn’t their fault! Great customer service, thank you!

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Robin rang ahead to advise his arrival…

Robin rang ahead to advise his arrival time. He quickly identified the problem and told us what the total price would be for part and labour.
He was polite, genial, and , as far as we can tell two minutes after his departure, totally competent. We look forward to years more service from our dishwasher.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent engineer shame about the freezer!!

Bradley excellent engineer came today to look at fridge freezer which was making a knocking sound. Sooo disappointed with my fridge freezer this is the third visit in 2 years!! Not sure I would buy fisher & Paykel again

8 July 2026
Unprompted review

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