Fisher & Paykel (United Kingdom) Reviews 

6,964
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 737 reviews, reviewers overwhelmingly had a great experience with this company, often sharing wonderful feedback about their daily interactions. Customers frequently praise the professional staff for arriving promptly, treating homes with immense respect, and resolving household appliance issues quickly and efficiently. People are especially happy with the helpful maintenance advice, friendly attitude, and thorough testing provided during service visits. However, some customers also noted frustrating delays with parts delivery tracking and unhelpful customer support responses when seeking assistance. A few reviewers experienced unexpected recurring appliance faults shortly after purchase and felt very disappointed when warranties failed to cover repeated repairs.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting punctual arrivals, helpful... See more

Service

Consumers find service to be exceptionally satisfying, frequently highlighting the smooth online booking... See more

Product

Reviewers highlight positive aspects of product quality, noting that appliances look good, work well, and are... See more

Customer service

Customers had positive experiences with customer service, often describing agents as knowledgeable, very... See more

Delivery service

Clients share satisfaction on delivery service, noting that staff consistently arrived on time and provided... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional service from Irod today. He diagnosed the issue with our Fisher & Paykel fridge-freezer immediately and solved it efficiently, with care and skill, explaining exactly what had happened (it... See more

Rated 5 out of 5 stars

We have had a Fisher & Paykel fridge for 4 years and we love it. Unfortunately the device developed a fault, door alarm beeping 15 times and high temp light flashing. I called the Customer Helpline on... See more

Rated 5 out of 5 stars

AJ arrived within the time advised and very efficiently dealt with the issues I had been having with my dishwasher. He then put each drawer through a test program to ensure it was working properly. H... See more

Rated 5 out of 5 stars

Brilliant! I cannot recommend highly enough! We are absolutely delighted with our fridge freezer! The customer service is amazing. The engineer - Dan - arrived promptly and solved the minor proble... See more


Company details

  1. Appliance shop
  2. also in
  3. Kitchenware Shop

Written by the company

Founded in New Zealand in 1934, Fisher & Paykel is a premium global appliance brand operating in over 50 countries. Known for innovative kitchen appliances, the brand is rooted in human‑centred design, creating products that enhance everyday living through exceptional performance, advanced technology, and refined aesthetics. From precision ovens and American‑style fridge freezers to high‑performance dishwashers, Fisher & Paykel offers beautiful kitchen solutions. Each appliance is designed to deliver functionality, flexibility, and style, making it the ideal choice for modern kitchens and contemporary homes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(6,964)

653 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bradley was fantastic

Bradley was fantastic. Explained the fault clearly, fixed it in no time. Very professional and super polite. Exceptional service.

23 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

The appointment was easy to book and notice given about the engineers predicted arrival time was good. Engineer Irod was punctual, helpful and efficient. Overall, great customer service.

23 September 2026
Unprompted review
Rated 5 out of 5 stars

Integrated Dishwasher from Fisher & Paykel

From product selection to ordering and delivery choosing Fisher & Paykel was the best decision I made. The product is top class, it looks good, worked well and easy to use. Well worth the money paid for a product as good as a Fisher & Paykel appliance.

19 September 2026
Unprompted review
Rated 5 out of 5 stars

Jiy was great

Jiy was great, punctual, tidy and pretty quick and explained what needed to be done clearly.

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Robin was excellent.

Robin was excellent.
Knowledgable, very helpful and good at costumer service without being over the top. Identified minor problems and fixed everything with clear explanations.

18 September 2026
Unprompted review
Rated 4 out of 5 stars

Absolutely excellent service

Absolutely excellent service. Robin arrived on time and rectified the issue quickly and efficiently. Additionally he suggested that the filter be moved to a far more convenient location and he then proceeded to do this for us in minutes. Cannot recommend him and the service highly enough.

17 September 2026
Unprompted review
Rated 5 out of 5 stars

Fischer Paykel Double Drawer Dishwasher Service

Apart from a mix-up on the original date to attend which meant we had to wait a week longer than I had hoped, Adam was very professional when he arrived on time, the installation of the machine was it seems a problem albeit almost 5 years ago, the programming was the issue and the machine was left working perfectly when he left! Highly recommended very pleased with the outcome

17 September 2026
Unprompted review
Rated 5 out of 5 stars

Adam

Adam, the engineer, arrived promptly and his communication skils, before and during the visit was excellent. He offered advice and repaired the appliance and it’s now in perfect working order hence the 5* review.

17 September 2026
Unprompted review

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