Exceptional service from Irod today. He diagnosed the issue with our Fisher & Paykel fridge-freezer immediately and solved it efficiently, with care and skill, explaining exactly what had happened (it... See more
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Founded in New Zealand in 1934, Fisher & Paykel is a premium global appliance brand operating in over 50 countries. Known for innovative kitchen appliances, the brand is rooted in human‑centred design, creating products that enhance everyday living through exceptional performance, advanced technology, and refined aesthetics. From precision ovens and American‑style fridge freezers to high‑performance dishwashers, Fisher & Paykel offers beautiful kitchen solutions. Each appliance is designed to deliver functionality, flexibility, and style, making it the ideal choice for modern kitchens and contemporary homes.
Contact info
420 Cob Drive, Swan Valley, NN4 9BB, NORTHAMPTON, United Kingdom
- 08000 886 605
- www.fisherpaykel.com
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Replied to 12% of negative reviews
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Quick, efficient, reliable
Ash was great, he was servicing a couple of appliances and got through them very quickly, fixed the problems and serviced the usual wear points.
Great service, much appreciated!
Helpful advice from Adam
Ash was very friendly
Ash was very friendly, efficient and explained everything to us. Great service
Jiy did a great job replacing the only…
Jiy did a great job replacing the only part left in stock (fan oven).
Dean was super helpful and speedy
Dean was super helpful and speedy, resolved our issue in a matter of minutes, really appreciated it!
Ash was excellent
Ash was excellent. Super professional, friendly and efficient.
Robin was absolutely brilliant
Robin was absolutely brilliant - fab communication ahead of the appointment, had already anticipated what the problem was from my description and so had the replacement part on board his van, and fixed the issue within 30 minutes. Was also very friendly and tidy! So refreshing to have such an easy and professional experience. Thank you!
Service was highly responsive and…
Service was highly responsive and professional. All booked online within a couple of days and Robin came on time, fixed the issue and checked the fridge freezer over.
Robin was great
Robin was great, arrived on time with updates to let us know in advance. Resolved the fault, did all the checks and completed everything very quickly.
Ash visited today and what he did was…
Ash visited today and what he did was great but have more chance of speaking to the Kremlin promptly than a customer service agent at F&P. Phone service clunky and lots of pushes to the chatbot/website and eventually they tell you they have a 20 minute delay and will cal you back. Or “over an hour” last time. Forget we have lives that do t mean we are on standby to receive a call back. This part totally lets down the rest of the FP experience. Great equipment. Great field engineers but pants in the middle.
Fault found and repaired quickly
Fault found and repaired quickly.
Well done Robin.
Ash was great
Ash was great, fixed and explained exactly what the problem was and what he was doing, after a failed attempt of the first F&P engineer coming out to fix the problem.
Would definitely recommend and will definitely try and request Ash again, if we have any further problems!
Top Notch Service
Adam our Tech was brilliant!! Contacted us the night before, Kept us up to date of his arrival time on the day and most importantly sorted our issue out with no hassle - thank you.
The engineer Adam Smith is excellent
The engineer Adam Smith is excellent, extremely help and pleasant.
Chris was amazing .
Chris was amazing .. taught me so much about how to maintain my lovely fridge/freezer and wish i had known when i had bought it .. Thank you
Dean - fridge repair
Dean, has just been and visited to fix our fridge door. He not only corrected the problem showed us loads of tips of how to maintain the fridge regarding filters etc which we had no idea were there! Thank you again for great service.
Ash was great!
Ash was great. Quickly diagnosed fault, repaired and cleared up and all with a smile.
Fantastic service!
Elaine
Would have given 6 stores if possible
Would have given 6 stores if possible. Steve Beal was excellent from start to finish!
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