Fisher & Paykel (United Kingdom) Reviews 

Great services from Dean. Fixed our fridge in no time. Excellent work.

Fabulous. We got a quick appt and Jiy was great, fixing the problem with the fridge really efficiently. Thank you

Exceptional service from Irod today. He diagnosed the issue with our Fisher & Paykel fridge-freezer immediately and solved it efficiently, with care and skill, explaining exactly what had happened (it was a blockage) and how to prevent in the future. It was easy to book the appointment and our slot time was updated on the day from a 5 hour to a 1 hour window. Brilliant.

Quick, efficient, friendly.
Answered all my questions.
Lovely chap called Robin.

Robin was great - Came on time, friendly, explained issues clearly, resolved to satisfaction and an overall positive experience.

Ash was highly efficient. Friendly and helpful.

Irod did a magnificent job.

He was great!

Our engineer, Jay, got us working again quickly and professionally. Great company to deal with!

We bought a £1500 dishdrawer - a disaster
Fisher & Paykel dishwasher (Model DD60DH17, Serial Number RUG348386).

On 9 September 2024, an engineer attended under appointment SA-0003431634 to fix a tripping fuse issue. The cause was identified as a faulty dispenser, which was replaced ) at a total cost of £279.98.

Unfortunately, the exact same fault has occurred again 18months later: the dishwasher is once again tripping the main electrical fuse during operation.

Now customer service says that the repair is not under warranty anymore

When investing in Fisher & Paykel appliances, we expect high-end performance, quality materials, and long-term durability. Paying a premium price for equipment only to have the exact same major component fail again after two years falls well short of reasonable expectations for product resistance and reliability.

I would avoid that brand

We have had a Fisher & Paykel fridge for 4 years and we love it. Unfortunately the device developed a fault, door alarm beeping 15 times and high temp light flashing. I called the Customer Helpline on Thursday afternoon and I had an engineer in my house less then 24 hours later replacing a faulty fan, under warranty. Excellent service.

Dean was very reassuring that he could repair the fridge, very nice to meet John also, we have 3 appliances and wouldn’t hesitate to call the engineer if we have any problems.

We had a dishwasher that was still not draining after following all troubleshooting. Dean and John were fantastic - great service.

Adam Smith was punctual & communicative, he offered us an appointment sooner than the one we booked & arrived promptly. He appeared knowledgeable & seemed to fix the problem with our refrigerator. He also offered suggestions to prevent the problem from recurring.

Arrived on time, completed the work with no hassle whatsoever. Not only impressive product knowledge but a first class job provided by two excellent Fisher & Paykel employees.

Fantastic engineer who sorted out our disaster of a freezer. Can’t rate the service provided by Irod more highly. Give him an extra days holiday

Excellent Job by Irod. Fast, efficient, polite & professional. Thank you!

Dan was excellent. He talked us through what the issue had been & how he was repairing it. Friendly & efficient.

My original review was not very complementary. Our RF522W is seven years old but has broken down four times in so many years. Irod, the technician, was excellent but it took a week for the right part to be delievered and for him to be able to fix our fridge. When he was here I explained the four call outs in four years and how I thought it was unusual for what is supposed to be a high quality product. I phoned up customer services while he was here and they told me that unfortunately there was "no goodwill recompense" for what is quite an unusual number of breakdowns. I was disappointed, but Irod saved the day. He realised I wasn't taking the company for a ride, I'm genuinely disappointed to have a fridge that's failed so often when the company has such a good name. But still all's well that ends well, we got the broken down part for free and I have withdrawn my one star review. Goodwill does matter.

Customer service as it should be .
Fantastic service from a dedicated F and P technician , Adam .
I had a fault with my fridge , used the straightforward on line booking form to request a repair . Appointment booked and was able to request an earlier visit if a cancellation occurred . Adam contacted me to say he did have a cancellation and was able to come a full week ahead .
Being a dedicated F and P technician, knew exactly what the fault was , carried the spare part and fixed it there and then .
Brilliant service , dealing with real people not AI , all sorted within 48 hours .
Old fashioned customer service is still possible!

Appointment easily booked via the website. Adam, the engineer assigned, provided updates on his ETA and arrived promptly. He was very efficient and knowledgeable regarding our fridge freezer; answering my questions including confirming when our warranty ran until. An excellent service all round.