Fisher & Paykel (United Kingdom) Reviews 

6,964
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 737 reviews, reviewers overwhelmingly had a great experience with this company, often sharing wonderful feedback about their daily interactions. Customers frequently praise the professional staff for arriving promptly, treating homes with immense respect, and resolving household appliance issues quickly and efficiently. People are especially happy with the helpful maintenance advice, friendly attitude, and thorough testing provided during service visits. However, some customers also noted frustrating delays with parts delivery tracking and unhelpful customer support responses when seeking assistance. A few reviewers experienced unexpected recurring appliance faults shortly after purchase and felt very disappointed when warranties failed to cover repeated repairs.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting punctual arrivals, helpful... See more

Service

Consumers find service to be exceptionally satisfying, frequently highlighting the smooth online booking... See more

Product

Reviewers highlight positive aspects of product quality, noting that appliances look good, work well, and are... See more

Customer service

Customers had positive experiences with customer service, often describing agents as knowledgeable, very... See more

Delivery service

Clients share satisfaction on delivery service, noting that staff consistently arrived on time and provided... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional service from Irod today. He diagnosed the issue with our Fisher & Paykel fridge-freezer immediately and solved it efficiently, with care and skill, explaining exactly what had happened (it... See more

Rated 5 out of 5 stars

We have had a Fisher & Paykel fridge for 4 years and we love it. Unfortunately the device developed a fault, door alarm beeping 15 times and high temp light flashing. I called the Customer Helpline on... See more

Rated 5 out of 5 stars

AJ arrived within the time advised and very efficiently dealt with the issues I had been having with my dishwasher. He then put each drawer through a test program to ensure it was working properly. H... See more

Rated 5 out of 5 stars

Brilliant! I cannot recommend highly enough! We are absolutely delighted with our fridge freezer! The customer service is amazing. The engineer - Dan - arrived promptly and solved the minor proble... See more


Company details

  1. Appliance shop
  2. also in
  3. Kitchenware Shop

Written by the company

Founded in New Zealand in 1934, Fisher & Paykel is a premium global appliance brand operating in over 50 countries. Known for innovative kitchen appliances, the brand is rooted in human‑centred design, creating products that enhance everyday living through exceptional performance, advanced technology, and refined aesthetics. From precision ovens and American‑style fridge freezers to high‑performance dishwashers, Fisher & Paykel offers beautiful kitchen solutions. Each appliance is designed to deliver functionality, flexibility, and style, making it the ideal choice for modern kitchens and contemporary homes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7k reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(6,964)

652 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I loved this service

I loved this service! ⭐⭐⭐⭐⭐

I booked a Fisher & Paykel maintenance appointment because I’d been having problems with my fridge freezer for quite some time.

The whole process was so easy and professional. I received an instant email confirming my appointment, followed by a reminder the day before. On the day, I was even able to track the engineer’s journey so I knew exactly when he was on his way.

When he arrived, he identified himself, was extremely polite and helpful, and quickly identified and fixed the problems I’d been experiencing for quite a while.

I’m a very happy customer. Thank you for such a great service

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Ash W was brilliant incredible helpful.

Ash was brilliant incredible helpful. Highly efficient and had the dishwasher back up and running in no time. Was very helpful at giving advice on general maintenance and care.

Ash provides way spending the money on great quality products that have there own in house services teams is total worth it. You do truly get what you pay for. Thank you for the help.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Fisher Paykel Fridge Ice Dilema!

Aaron was very knowledgeable and helpful with our Ice forming problem on our Fisher Paykel fridge freezer, He had the part in the van so no long wait for another visit.!! Fantastic as we need ice in this Heatwave!

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

The booking experience was easy online with good availability. The engineer Jiy also was super quick, friendly and explained what he was doing.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Fischer & Paykel Fridge Fix

Jesse came to fix our refrigerator as the ice compartment wasn’t working. Lovely and friendly, super efficient and problem solved with an attitude of call me immediately if it isn’t. Great service and on time - perfect!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent. Thank you.

I’ve the draw dishwasher that bleeped an error code.
Dean phoned on the morning to give a closer time that he would arrived. He had the correct part for the error code and explained they why and how of the motor not working.
He was tidy and thorough.
Thank you.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Steve and Andrew are professional, very polite, helpful and tidy. Steve gave us full instructions about the setting. I highly recommend Sreve and Andrew.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Dean saved the day !

Dean was friendly, super quick & explained the problem & how to get the best out of my fridge freezer going fwd.
Also, was able to advise me with my fisher Paykel dishwasher cleaning products !!
Super pleased with the service !

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Bradley was exceptional from his call…

Bradley was exceptional from his call prior to arriving, helpful manner and clear explanations of what needed sorting! Similar to an old fashioned GP.. the perfect bed side manner!
It was a pleasure to have him here to sort the fridge. Thank you.

4 August 2026
Unprompted review

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