Fit2travel Reviews 

Will not cover you when you really need it. I hope the amount of bad press this awful company is getting will see it shut down. no help when it is needed most. they backtracked on everything they promised me when i signed up for this policy and had to cancel. i feel so let down and I hope this company never trades again for the hurt and upset it has caused so many people who were foolish enough to trust it.

Had to cancel hols due to coronavirus restrictions and Fit2travel charged me 50% ,furthermore to add insult to injury they charged me £15 admin fee.They maybe legally right but with all that is happening I thought they might have a heart but alas NO would not reccomend them to ANYBODY at all. Heartless !!

Yeah they have basically said £$%" you to anyone with travel insurance with them. Good luck surviving as a company when all this is done and dusted. Will be making a complaint to the FCA and PRA would advise everyone else to do the same. And put the reviews everywhere.

Their full details in case you missed them.

Fit2Travel insurance is provided by Brokersure Ltd who are authorised and regulated by the Financial Conduct Authority under Firm Reference Number 501719. Copyright Brokersure Ltd 2020 All rights reserved.

Wouldn't cover me for cancellation of my holiday because of coronavirus even though i have platinum cover. Apparently they don't cover cancellation if the FCO advises against travel? Ridiculous money grabbing scammers.

As promised, here is your bad review. AVOID!!!!

DO NOT USE THIS COMPANY !!! YOU WILL NOT BE COVERED !!!

The only way that you can receive payment for cancelled holidays (Even by the FCO or WHO) is if a close relative dies. And even then it has to be something as "common" as instantaneous death because god forbid they have an underlying health condition that has caused the death they still will not pay out !!!

Once again for those in the back who didn't hear the first time ...

DO NOT USE THIS COMPANY !!! YOU WILL NOT BE COVERED !!!

Another sap thinking their top level insurance would cover cancellations of flights.
Policy isn't worth the paper it's written on!! Avoid these rip off merchants at all costs!!!

Do NOT use this insurer!!!
Even on their platinum policy there is no cover whatsoever under ANY part of the policy for a multitude of situations that could easily develop before your trip. Read the policy wording VERY carefully or you could discover that you are not actually insured at all.

Better still, don't waste your time doing this, go elsewhere!

What sort of company refuses to honour their policies if the Foreign Office advises against travel to a particular destination? Answer: This 3rd rate outfit. Don't get caught out like I did.

I fully endorse all the reviews for this Company. Please don't use them. We are supposed to be flying to USA today and rang them for advice on whether they would pay out if we cancelled. They were very unhelpful and just told us that under no circumstances would they be paying out because of the Covid-19. My husband is diabetic and we wanted to cancel the flight or delay it but couldn't. We have just wasted all our money on buying the Platinum package.

I booked a platinum insurance family package as me and my husband was worried about the corona virus. we booked thinking it was good value for money and thought we was covered for cancelations relating to corona virus. This wasnt true they dont cover your holiday even if FCO advise you not to travel. so we had to cancel the policy and was only refunded half the money back.
PLEASE DONT BOTHER WASTE OF MONEY....

Total con! I lost my diamond earring while on holiday, I put a claim through, with all the supporting documentation, 4 months later they came back and said that they will pay £400 of the £525 I was claiming. I phoned to ask why as my paperwork from them says that I am covered up to £3000 for personal possessions, I was then told that the limit for jewellery is £400. Apparently this is stated in the terms and conditions which I never received. Surely jewellery is the most expensive item people will take with them on holiday???

This company ruined my Christmas..
They should have no stars. My mother and her partner are still in lanzarote after they went away for a weeks holiday at the beginning of December. He unfortunately has been hospitalised by a heart attack and told he needs a pacemaker fitting and this company have left them in limbo for over a month with no decision as to what can be done.
My mother has been surviving on the generosity of strangers and visiting her partner every day while he waits in hospital where nothing can proceed...

My Wife and I had the misfortune of using this firm for our holiday insurance. After answering all the questions we paid our price which was inflated by my wife's condition. We had a holiday booked for Bulgaria and had to cancel because my wife was unfit to travel. I was able to cancel the hotel who were most accommodating but could not cancel the flights and transfers.
Our experience with the above firm was very bad and I advise anybody to think twice and read the small print. Our claim was for £460 and we got £60 as they charge £200 per person per claim.
Apart from this it took me 5 months to get my money,with them putting every excuse possible to avoid payment and of course all the work done by the customer to satisfy their requests.
As pensioners it is not easy these days to save for a holiday and fall foul of parasitic practices such as these. Two tips for people willing to be swayed by low prices are, make the claim as large as you can and be prepared to wait as your case like mine will be handed over to a central depot who's sole aim is to delay and frustrate.

They do not even deserve 1 star but had to put something to do the review.I wish I would have read these reviews before using this company! I took out the platinum policy for my holiday as didn't want to skimp if needed to claim not thinking that I would need to anyway.. but on our return journey home from the Greek islands due to high winds all ferrys were cancelled by the port authorities so we were unable to get off the island of ios to catch our connecting flight in santorini this led us to have to stay on the island till the boats were running again which wasn't till 2 days later so we were forced to pay out for 2 days accomadation and purchase new flights which fit2travel said we would be able to claim for ..however on our return our claim was declined saying that because ferrys are not classed as public transport we couldn't claim for anything and also told we were only insured for for our outbound journey and not back to the UK!! This is disgusting as who in there right mind would only want to be covered one way !! I will be taking this to a solicitor and am disgusted with the company so please please AVOID THIS COMPANY and save your money and go elsewhere..

Do not use this travel insurance company, they are absolutely terrible. I have a valid claim and they are being difficult and refusing to pay out!!! its only when you make a claim you realise what an insurance company is like and I have certainly realised what this one is like...AVOID.
Firm are currently dealing with my complaint so will see what the outcome is.

Antony

My suggestion on this insurance company is AVOID Fit2travel.co.uk!!!!
We bought this cover for 45 days for my family fully comprehensive.
On holiday my son had an accident (hips dislocated)
I called to UK customer services more than 20 times to call me on foreign Hotel number but they never tried to call back… after all I couldn’t wait and called again why there is no responds on my calls … (the customer service officer calmly saying we tried to call to your hotel but there was no-answer (your number doesn’t exist …!?)

Hotel receptionist was trying to connect me but they didn’t respond!
After all three hours of waiting help from insurance company we had to go to Hospital.
This insurance company absolutely scum!
On arrival to UK we haven’t even apply to reimbursement hospital charges because we would told off anyway!
Absolutely shocking

We used this insurance on a trip to the USA and it has been terrible. Our connecting flight was cancelled and we were left stranded with the airline taking no responsibility due to the cancellation being caused by bad weather. We checked the cancellation policy on our insurance before booking an airport hotel for the night and everything looked straight forward.

However, after submitting the receipt for the hotel and having gone back and forth explaining the situation repeatedly for months it turns out connecting flights are not covered. At all.

So if you have any issues with a connection you are on your own entirely. You are not covered for anything.

Awful customer service has also made this situation doubly frustrating. We will never be using this company again!

Purchased travel insurance the money was taken immediately but never received any insurance documents. When I contacted this company they informed me that I had submitted an incorrect email (who would do that) instead of contacting me to get the correct email they chose not to bother thereby leaving us wondering whether we were insured. They informed me that the email was sent and received just didn't take my word for anything

My email address is a BT email well known to all users extremely poor customer service I asked for a refund but was refused.

Beware administration charges not shown in initial quote. Only saw them AFTER I paid.

The buying of the insurance was easy and our insurance documents were sent to us quickly, we went for the platinum cover. Unfortunately we needed to make a claim our 9 month old baby was very unwell in Mexico, we had to see the emergency doctor at our hotel, we thought this might not be covered and were ok to pay what this cost (it wasn’t covered). The doctor said we needed to take our baby to hospital and to call the insurance company to see what one they recommended - the only hospital they would allow us to use was the state hospital in Cancun, the doctor said it was a hours drive and in a dangerous location. She also said it was the first time in all her years working there that an insurance company has said to use that hospital for a tourist.

Make sure you read the small print, it says medical cover up to £10 million but only at a state hospital unless they give you authorisation and it they won’t authorise treatment for a 9 month old sick baby...I’m not sure what they would.

I searched for travel insurance on a comparison site and this Company was the cheapest for all my requirements so I took the plunge. I was extremely unlucky and discovered my wallet was either lost or stolen whilst at the airport and had to make a claim. I reported this immediately to the airport and Police then informed the insurance who told me to make a claim on my return. This is were it started to go wrong since then the following as happened.
1. I sent all the information in via email but was told to send it again as it was on the wrong form.
2. Sent all the information in again they told me they didn't receive part of it.
3. Wrote my email address down wrong despite confirming it was correct over the phone so I never received any communication.
4. Told me to get a report from the Police despite me giving them the reference number and informing them that the Police have said they have to get the report.
5. You can't talk to them directly and it's a one week turnaround after any request. You have to go through an agent so can never talk to the person who deals with your claim directly.
It's now seven weeks since this happened and after numerous communication I am still waiting on a decision despite the Company advertising a 10-15 wait for a decision.