FitMyCar Reviews 

Over 2 weeks since ordering. No tracking. Still says order is processing. Should be zero stars. Avoid this company. Overpriced and a scam of a company. Lodging a PayPal dispute.

Very lucky to even get one star. Ordered 26.12.25, estimated dispatch date of 9.1.26. Tried every week since then to find out if it has been dispatched. Each week, I have been told 'next week'. Apparently a problem with their suppliers. Disgraceful. I would definitely not buy again from this company

FitMyCar
Product VF Dash Mat this is the 3rd dash mat i have bought for VF Holdens (as i now own 3 )
this is the only dashmat that had or has a cut in it and not banded
FitMy Cars Response
The slit/flap in the dash mat you received is there by design. To have full coverage of the dash including the frontal section over the airbag, the flap is included to ensure the dash mat folds up and out of the way if the airbag deploys.

It creates a weak point at which the fold will occur. This ensures that if ever the Passenger-side airbag deploys, the dash mat would not interfere with this safety feature. Most other dashmats on the market would stop above the airbag and avoid needing this feature but we have included it for additional sun protection.
I hope this makes sense and explains why it is there.

If i could put up photos i would

For anyone wanting to compare fitmycar bedrock liner to the phd liner.
Bedrock liner ($255) almost 50% more
- passenger side: fit well enough, not perfect, did lift away but probably would have moulded well with time. gives more coverage than PHD equivalent
- Driver side: fit well.
- rear liner: did not fit. it fouled on the passenger seat rails, and on both the passenger seat and driver seat depending on position of each seat. The liner also did not sit flat on the floor.
Have attempted to get a refund. it is so far day 23 since ordering, day 15 since alerting fitmycar of the issue (who make bedrock).
I had to:
1. alert them of issue, providing photos and video
2. have them have a 'fit technician' review the photos
3. them film me reinstalling the rear liner
4. them suggest they could be sent back to be trimmed or for me to trim them myself.... on a product thats almost $100 more expensive, no way is this acceptable
5. i filmed how even with their additional advice, i now discovered that the fit also fouled on the seats in addition to the rails... i also had to show them extracts of the ACL to agree to a refund
6. The liners have now been with fit my car for over 24 hours and they still refuse to let me know if my refund is confirmed or when it will be processed
PHD ($179):
1. Passenger side fit: Perfect, would have preferred to go a bit higher on the firewall but they fit exactly as they should
2. Driver side: Perfect fit, no comments
3. Rear liner: Perfect fit, no comments
Overall, they are a softer and grippier finish than the bedrock, which was harder and more slippery
i ordered and received the liners inside 3 days even with the christmas rush
i can attach videos and photos for people to compare.

The floor mats I received for my 2007 Cadillac adequate although thin. They were not fitted at all to my model despite their claim that that was what I was ordering. I could have bought these for half the price locally.

Do not order from this company or any other Chinese retailer. I've spent the last year and quite a bit of cash on items that looked beautiful on various websites. I found that most to all of these websites ship from China. Quality and actual product ALWAYS differs from what is advertised. Do your research. Before you buy, check websites like Trustpilot and other truth telling resources. China does not give a F about American consumers. You have been warned.

Avoid buying anything from this scamming company, customer service is bull crap, no communication or confirmation when you make an order. I ended up cancelling my order and now I’m waiting for a refund, 3 weeks later still waiting I’m not banking on getting my money back any time soon, AVOID THESE SCAMMERS DO NOT GIVE THEM YOUR HARD EARNED CASH, RIP OFF’S…

5/11/2025 - purchased a dash mat for Mazda CX90
10/11/2025 - still no tracking number

Spoke to Anne MAYO from customer service, sounded like she was working from home, could barely hear her and would not give clear update on the product. She stated the product would be dispatched around the 19th November?

Refund requested, would not be dealing with them again.

Stay away from this dodgy business.

Extremely poor service. Received a incorrect product through no fault my own. Difficult to contact then unhelpful with refund. Don't order from this place

I would give it 0 stars.
This company is a scam. I ordered car floor mats. They show they are in Louisville Kentucky for 12 days now. I ordered them in early July. Supposedly shipped from Australia to California. Customer service is just some guy who yells at you in a foreign voice. Emails sent just keep telling me that they can't refund my money because UPS shows the package is going to be shipped the next day, for 12 days now. No one has contacted UPS from their end. UPS can't go any further with me because I'm not the shipper. Don't use this place. Total scam.

This company is very dodgy. I should have read the reviews before diving in. Never ever trust online shops without researching. Placed my order and received a confirmation. After a week I have never received tracking information and no communication at all, just dead, radio silence. Called support to cancel the order, operator (Lex, probably not his real name) is very rude he shouts at me. This is the tactics to shut you down. He said we will cancel the order but won’t even tell me if he has cancelled it or not. Filed a dispute with PayPal, nothing’s happening. That’s it, $400 gone. This company is not legit, it is a scammer.

I wish I read reviews beforehand, i paid so much for a custom fit dashmat for my car and it did NOT fit, all the cutouts r in the wrong spot and it is way too big, the velcros also do not stick to the mat and PEELED off the leather in my car. I would not recommended buying from them.

It has been 9 days and no communication re dispatch etc. Other reviews do not make me feel comfortable.

I ordered car mats from FitMyCar, and after a week and a half of complete radio silence, no shipping updates, no tracking, I decided to cancel my order. That’s where the real nightmare began.
Despite using their chat feature multiple times, sending emails, and even calling customer support a few times, I still haven’t received my refund. It’s now been almost two weeks since I first requested it. At first, I was told the refund would take 3–5 days, then that changed to 7 days, and here I am with nothing.
I’ve been told over and over again that the refund has been “processed,” but there’s no sign of it. They also claimed they were escalating the issue and would get back to me. Unsurprisingly, I’ve heard nothing since.
At this point, I honestly believe this is a scam website. No legitimate business treats customers like this. Whether you're looking to buy car mats or anything else, do yourself a favor and avoid FitMyCar entirely. It’s just not worth the frustration, wasted time, and lost money.

I ordered dashmat April 17th, it says it will be dispatched or deliver May 1, but with my last call they said it will be dispatched on May 27th. They always say it's due to the large volume of orders, I will not recommend this store, your order takes forever to be delivered.

I've waited 20 business days for a refund on car seat covers I returned. I received confirmation from a lovely lady in customer service (Bernadette) that the covers were received (27/03/25) and she keeps chasing the 'returns team' but to no avail.
A second set of universal rear covers that I had to use (new hairy dog arriving!) are a shocking fit. I know with universal you can't expect perfection however, if I could have, I would have returned them as well!

Nothing received but items were in stock... rubbish seller

Should be called won't fit my car, I've bought mat's that don't fit, head light covers that don't fit and because you've opened the packet to fit it you can't return it, emailing them is a nightmare, they'll take weeks to reply, I don't understand how they keep going, my advice is stay well clear of them

Do not buy from this website. They advised they sent the product and the issue is with Couriers Please , when i contacted Couriers Please , they said the shipment label was sent but the item was not . Sounds very dodgy, still no item months after the order was placed and paid for .

Have been waiting for car shades for my wife’s car since early January 2024. After phone calls and emails still no shades. I’m getting nowhere. Do not buy from FMC, they are scammers. Have just read the reviews, wish l had read them before l ordered.