Fitness Superstore - Tunbridge Wells Reviews 

We bought a treadmill from fitness superstore in Tunbridge Wells. Julian, Chris and the team were very helpful in their knowledge of equipment that they sell. And the prices are really good! I will definitely be purchasing more equipment from this store in the future.

Very friendly staff, really useful to be able to go instore and sample the different machines. Thank you Chris for your expertise in explaining the various functions of the different equipment and models.

Ricky was fantastic very knowledgeable and helpful a excellent experiance in choosing our cross trainer.

Visited Fitness Superstore in Tunbridge Wells for the first time to make enquiries about a treadmill. What an amazing store with a wide variety of equipment. We met the store manager Ricky who showed us various models and explained in detail the differences in size, model and functionality. He was very knowledgeable and what we loved was that there was no pressure. Definitely worth visiting!

Honest, knowledgable advice given sincerely. I was very confident in knowing I had made the correct choice of kit after the options were clearly explained to me.

Chris at the store assisted me in a Kettlebell order. With so many options out there, it’s great to get some insight from a real person! Also great to be able to go into a store and test things before you buy.

Fitness Superstore Order 12118844 – Tunbridge Wells

I visited the Tunbridge Wells store to buy a beginner treadmill for my 14-year-old daughter. The store was quiet and I was the only customer present, with two members of staff available, so I expected the sales process to be careful and accurate. Although my original budget was around £600, I decided to purchase the Volta model for £899 based on the advice given.

Unfortunately, several issues after purchase left me disappointed.

1. Discount discrepancy
I was told there would be a 10 percent discount, but when the invoice was produced only 5 percent had been applied.

2. Missing item from invoice
I clearly confirmed that I wanted a treadmill mat and paid the total shown on the card machine. I also asked for a paper invoice at the time, which was declined with the assurance it would be emailed. When the invoice arrived, the mat was not included. After I called, the only suggestion was to postpone delivery, which I declined because we needed the machine urgently. This should have been checked properly before payment was taken.

3. Misleading assembly advice
I specifically asked about installation but was told the treadmill could be assembled in around 30 minutes. In reality, the unit weighs about 150kg and required more than an hour with a handyman. The setup was far more complex than described.

Delivery timing and logistics communication were fine. However, given that I was the only customer in the store and there were two staff members assisting, these avoidable errors were particularly disappointing, which is why I am leaving a one-star review.

Julian and other staff members in the shop at Tunbridge Wells knew their products. Julian was very helpful and very informative. Smooth purchase and delivery. I’m hoping the product performance will be just as good!

Great Experience all round. Julian walked me through a range of options and spent time with me on two separate visits. He really wanted me to understand the differences in equipment so I could make an informed decision, and I never felt rushed.

I love this company, always get great service from the shop, and they use DPD which are the best courier. I bought an Olympic 6’ bar - factory seconds - it’s so perfect I’m tempted to buy another ! 10 stars 🌟!

Walking in and having a bit of knowledge of what I wanted from a treadmill I was quickly given a whistle-stop tour of options from Chris @ the Tunbridge Wells store. He outlined the pros / cons of various options that fitted what I wanted and was expecting from a treadmill. I've now had this treadmill for over 2 months and I'm happy with the selection and advice Chris provided

We bought a treadmill yesterday from Fitness Superstore - Tunbridge Wells, and as it's our third purchase, I guess that makes us returning customers! We had a really positive experience thanks to Chris. From the start, he was friendly, approachable, and genuinely helpful without ever being pushy, which we really appreciated. He explained our options clearly and answered all our questions, while also giving us the space to try out the different machines and make our own decision. He was also very welcoming and kind to our dog, and it was nice to see returning customers clearly valuing his advice too... which says a lot. We never felt pressured and could easily have left to think things over, but felt confident enough to go ahead there and then. We went in intending to buy a treadmill and came away feeling we’d made the right choice. Chris was a great help and we’d highly recommend.

Having looked at the Sole F63/F65 treadmills on the Fitness Superstore's website I decided to visit my local branch at Tunbridge Wells.
I had a really good experience with Ricky who explained the difference between the two models and gave a really good insight and help me make the decision on which model to pick. Base on this experience I will be definitely recommend and will be ordering from them again when I need some more fitness equipment

Chris was very helpful . He was very knowledgeable and answered all our questions

Julian instantly engaged with us as soon as we entered the shop and was very helpful in aiding us to select the right equipment for us…top job 👍

So, my wife and I have been looking for treadmills for a while now. The biggest issue is that there is next to no guidance on line. So we tried to look for shops we could visit and came across Fitness Superstore (Trying before purchase was a must as we knew we would be spending more than £1k to meet our requirements).
We arrived with our 10 year old son in tow and was greeted promptly by Julian, who eventually was the man who completed our transaction. Julian did not push, just asked if we needed assistance or just wanted to look around. We told him him we wanted a treadmill and he walked us to them then asked a few simple questions and gave us a recommendation of 3. He encouraged us to try them showing us how they operated and even gave my son a guided tour.

We found one we loved (The Sole F63) and Julian completed the process for us and arranged delivery (Which came delivered 3 days later as promised).
Julian was knowledgeable, friendly, funny and none-pushy (important to me as I generally hate salesmen). His only flaw was that he supports Arsenal, but know one is perfect.

Would I recommend Fitness superstore again... I already did. I brought my parents there the very next week, and they too felt comfortable and brought themselves a cross trainer.

Helpful and gave informative replies
No pushy sales

Good quality products

We popped in because we wanted to buy a treadmill for family use, but we wanted to check them out in person. When we entered the store, Ricky immediately greeted us and was super helpful, giving us great advice and encouraging us to try out a bunch of treadmills at different prices. We didn't feel pressured by Ricky at all he gave us fantastic customer service the whole time, and we ended up deciding on the Sole TT8 Ent.

Ricky the store manager was very helpful in talking us through the options for what we needed particularly as we were pretty unprepared