Fitness360 Reviews 204

TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Good afternoon, To be honest, I have had a very poor experience purchasing from this company. I placed an order and never received the product. What makes the experience even more frustrating is th... See more

Rated 1 out of 5 stars

Sold me counterfeit twins gloves which fell apart after a couple of sessions, said would replace when back in stock, would not answer emails after that,wish I'd seen reviews before ordering, scammers... See more

Rated 3 out of 5 stars

The item I purchased was apparently miss labelled after I emailed them questioning why I hadn’t received the soft case with my snooker cue. I was offered a refund but politely declined. The ite... See more

Rated 3 out of 5 stars

Ordered on 19th Sept told it was dispatched on 20th royal mail don't anything know about it!! and still don't, sent e mail to company no response judging by the reviews I've since seen no surprises... See more

Company details

  1. #234 of 235 best companies in Fitness and nutrition
  2. #146 of 147 best companies in Sportswear Shop

Written by the company

Your one stop shop for all things Fitness! Clothing, exercise equipment, protein shakes, we have it all.


Contact info

2.0

Poor

TrustScore 2 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(204)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor experience

Good afternoon,
To be honest, I have had a very poor experience purchasing from this company. I placed an order and never received the product. What makes the experience even more frustrating is that I keep receiving emails asking me how my experience has been, despite the fact that my order has still not arrived.
I initially thought that my first order had not been delivered due to some kind of error. However, I have now placed a second order and, for the second time, I have not received the product.
The experience has been terrible, as I still have not received the product to this day. Based on my experience, I would not recommend buying from this company.

16 June 2026
Rated 1 out of 5 stars

Let down

You emailed me to say you made a mistake and you don't have the bat in stock. You said you will refund me but have not said when.

1 May 2026
Rated 1 out of 5 stars

AVOID

Absolutely terrible experience. Still haven’t received my parcel that should have been here 3 days ago and am now on day 8. Royal Mail tracking number is useless as the item hasn’t been handed over and no response whatsoever from the company despite sending numerous emails. Contact phone number also doesn’t work so no way of getting hold of anyone for an update. Avoid this company - will hopefully be able to get the money back through my bank as I don’t hold out much hope getting a refund from these con merchants.

23 February 2026
Rated 1 out of 5 stars

Avoid using this company at all costs

Waited 3 weeks for darts to come then get a email from fitness360 saying that they had no stock and that the dispatch confirmation I was given was also bogus.

They have promised a refund but so far no items and no money back as yet.

So after all this nonsense they are trying to refund only half which I’m trying to get sorted as I spent £122 and they are only refunding £61. But trying to get in contact with this company and get responses is very difficult if I could give them no stars I would.

AVOID USING THIS COMPANY FOR ANYTHING AT ALL COSTS. Worst online company I have ever used for buying from.

6 February 2026
Rated 3 out of 5 stars

Great item / slow delivery

The item that I bought is great and it was a great price.
My issue is the length of time it took to receive my package. Granted I ordered on a Friday, however it was a full 7 days before I received my goods. After a few days i emailed the company to ask for an update. The best they could do in the reply was to say that it had been dispatched quickly but sometimes parcels take longer.

26 January 2026
Rated 1 out of 5 stars

No customer service, cant return item

Ordered race suit for my daughter which arrived one week after delivery date, only after chasing up the order. Item arrived damaged, and cant return because there no return address, phone number in valid and have sent numberous emails, which have been unanswered. Absolutely appalling customer service, will never order from them again

29 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look