Fitshop UK Reviews 

Steph it’s a verry nice person and Kindley and he help us with everything we need thank you Steph

I am currently training for the London Marathon and was looking for a top tier commercial treadmill that could handle heavy mileage and high speed interval blocks at home. I initially looked at the Taurus T10.3, but after some excellent guidance, I decided to invest in the flagship Taurus T10.5 HD Pro powerhouse.

As I live in a first floor maisonette flat, I had major concerns about navigating a heavy machine up the stairs and handling the logistics. Blake was fantastic, he laid out the exact delivery process, arranged for their professional 2 man installation team to carry the components upstairs, and clearly explained the transparent £50 stair surcharge upfront.

To top it off, he secured an amazing custom deal for me, including an extra 5% discount that effectively wiped out the delivery and installation costs entirely, alongside a brilliant 18 month interest free finance package.

Blake made the entire purchasing process seamless, transparent, and stress free. I am now just waiting on my delivery date and couldn't be happier with the service. If you need expert fitness kit advice, go see Blake at the Birmingham store!

Luke and Pete in the Edinburgh store were really helpful finding me a pair of dumbell bars in the stockroom. Great kit and a reasonable price!

Would give Zero stars if i could! By far the worst customer service ive ever received! Ordered and smith machine that had missing parts and emailed on October 14th to ask for missing part to be sent out. I was told they will do in a couple of weeks as they was busy sorting their stock take and would have to be after. Even though i felt this was unfair i agreed and waiting a couple of weeks. I then called after a couple of weeks and no responses to my emails and a chap called and told me he had got my order muddled up and accidentally ordered a spare part to another customer he was very apologetic and said he would get sorted asap. I called after a few days for a update at the start of last week and he explained that it would be out to be before the end of last week and if it wasnt they would come and collect the faulty goods and offer a full refund as i had requested. As of now i still have not received that part so i called 5 times today to get through to someone and ended up speaking to the rudest woman. She told me the part still hasnt been delivered to themselve before they then ship to me meaning a could be waiting some more weeks. I said this wasnt acceptable and that I wanted to speak to a member of management to which she said she will not put me through to someone higher because theres no point. She said that her colleague had lied as they cant offer full refunds and would have to clarify why he said this. After asking for management numerous times she told me shes not doing that as this doesnt need dealing with by management she said she will sort with her colleague when he gets out the toilet. I said id like to wait on the phone and she said no your getting in the way of other customers but someone will get back to me before 1pm otherwise i can settle in court. Absolutely horrendous service would stay clear as possible. Once they have your money they have no care for after sales. Faulty product, poor staff bad company.

Can't speak highly enough of the service received. Spoke to Phil at the store via web chat and phone and couldn't believe how easy it was. I appreciated the no nonsense and best price given for the cardiostrong fx30 eliptical trainer and that he priced it at the Black Friday price before the day. Price matched other items as well.
Didn't go for the installation service and will say as long as you follow the diagrams more so than the instructions it was fairly straightforward.
I've used it a couple of times now and can say it is smooth and fairly silent.

Great service. Had exactly what I was looking for and received great advice. Will definitely be back.

I've have just ordered a Taurus Air Bike from Fitshop and had a great experience. Staff member Phoebe was extremely helpful arranging the sale and warranty for me. I would happily recommend Fitshop.

Aaron was so helpful with guiding me on the best system to suite my home gym needs. I felt like he was relatable as he knew all of the equipment as he owns some of it himself and clearly knew what he was talking about. Really smooth transactions and support. Would highly recommend

Craig was very friendly and knowledgeable which was good for me as I have never bought an exercise bike before.

Very helpful and quick, would definitely use again

Polite
Efficient

Max explained things very clearly and is very knowledgeable sales person.

Went into store and spoke to Leon and Zen about what I needed. They built me a package that suited everything I’d need in a home gym. Definitely recommend going into store and seeing the kit.

After receiving advice from a sales person I purchased a pulley system for our squat rack in our home gym.
When we were building the item we realised it was the wrong size.
Telephone staff were rude and unhelpful saying I needed to send back at my cost as it was an unwanted item.
It was not an unwanted item. I asked if they would send a different one out and swap but they refused
They wouldn’t even help find a courier.
No solution, and no help.
Finally spoke to Dylan who did at least try to help and contacted someone to work out why my item was the wrong size. So thank you to Dylan However I am still in the same situation. No one seems to want to help….
Very bad customer service. Very disappointed

We recently visited the Fitshop Glasgow Store to look for a home treadmill, and the whole experience was fantastic! We had already done some research and had a few ideas about what we did and didn't want but still needed a lot of guidance. Craig was incredibly knowledgeable, friendly, and helpful. He took the time to ask about our fitness goals (and injuries), home space and budget and quickly narrowed it down to 2 different models which we were able to try in store. Thanks to his expert advice, we narrowed it down to the Cardiostrong TX90, which ticked every single box for us for cushioning, build quality, and motor power.

If you are overwhelmed by online choices and want a proper "try before you buy" service with honest guidance, we highly recommend visiting the Glasgow team.

Great experience, thanks guys. Blake was very helpful and knowledgeable.

Senti was extremely helpful, knowledgeable and gave us the time we needed to make a decision. Would definitely recommend.

Ethan was also very helpful.

Simon was very helpful with our requirements.

Nice shop, very helpful staff, nice attitude friendly and supportive.