While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the website's layout, finding it fast and easy to use, with some highlighting the convenience of text betting. Several users also praise the customer service for being excellent, responsive, and staffed by knowledgeable individuals. The withdrawal process is frequently mentioned as quick and seamless, with payments often processed within an hour. However, some people were dissatisfied with various aspects. A few customers reported issues with delayed high-value withdrawals, leading to account closures. Others noted that odds were often lower compared to competitors and that the company had removed loyalty schemes, impacting bonuses. There were also complaints about the customer service being unhelpful in specific situations, such as issues with free spins or unhonored bets, and some experienced difficulties in receiving withdrawal funds or had their accounts suspended mid-session.

What people talk about most

Website

Customers had ambiguous experiences with the website. While some reviewers praised it as a "brilliant site"... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the excellent and prompt... See more

Payment

Consumers find payment experiences to be ambiguous. While some reviewers report very fast withdrawals, with... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the excellent and professional... See more

Response time

Reviewers highlight ambiguous aspects of response time. Some customers praise the quick replies from customer... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This bookie used to be great but greed has taken over I am afraid, their customer service is still excellent but with no bonuses I have taken most of my business elsewhere. Such a shame as I like Fitz... See more

Rated 3 out of 5 stars

The lads who take the bets on the phone are sound however 1 weekend of winning at darts betting and I am limited to £23 on an odds on bet. Odds aren't even great compared to 365 but like the telepho... See more

Rated 4 out of 5 stars

Brilliant site, with excellent customer service - you can even get hold of someone on the phone. Rare old fashioned bookies with no stupid gimmicks.

Rated 4 out of 5 stars

I have used Fitzdares for years and it was my go to bookie week in week out- could not fault it, honest, decent and ran properly- but six months ago they completely got rid of any loyalty scheme and d... See more


Company details

  1. Online Sports Betting Vendor
  2. Betting agency
  3. Bookmaker
  4. Casino
  5. Gambling Service
  6. Online Casino or Bookmaker

Written by the company

Founded in 1882, Fitzdares has established itself as the only bookmaker that offers a truly personal betting experience. Clients can place bets via an app, website, live chat, SMS, email, and telephone. This multi-channel approach is serviced by a team of sports-mad brokers, who take pride in building genuine relationships with members. In 2024, Fitzdares was named ‘Independent Bookmaker of the Year,’ a testament to its bespoke service that sets it apart from competitors. All members are monitored by a dedicated safer gambling team to ensure a secure and enjoyable betting experience. Fitzdares also hosts monthly events across the sporting calendar, with The Fitzdares Club providing members with homes in the Cotswolds, Windsor Racecourse, The Cheltenham Festival, and most recently at Craven Cottage, home of Fulham FC.


Contact info

3.0

Average

TrustScore 3 out of 5

342 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very positive experience

Very positive experience, once verified withdrawals have been quick, large selection of markets and fantasy options very good. Large, varied selection of slots.
Could have better bet builder options and cash out options seem limited but on the whole a really good company.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

hi i am known as themajor been on the…

hi i am known as themajor been on the casino circuit for 10 years plus and i recomend casinos to the public i have over 2000 reviews and i would like to say that my experience with fitzdares casino is recomended by me and nice selection of games and bonues and best of all withdrawal is instant if you need any assistance on this casino dont hesitate to ask best regards. good luck,

6 February 2026
Unprompted review
Rated 5 out of 5 stars

5* Quality site

Once you've fully verified your account they will leave you to it unlike most other sites constantly asking for more documents every time you make a withdrawal!
Great selection of games, odds boosts every week on football and horse racing.... And fast withdrawals that are always processed within an hour!... What's not to love?!

Looking through all 1 star reviews, the majority of them are talking about how they are scamming with poor slot returns. BUT if you think any site you play slots on actually controls the slots then you deserve to lose all your money! Lol. It's the slot providers you want to be moaning at. The online casinos are purely a host for the slot providers.

23 January 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid, take ages to respond when trying to place bets vía trader, poor service

18 January 2026
Unprompted review
Rated 5 out of 5 stars

Decent alternative to the big boys.

Will lay a decent bet without making you jump though hoops. Customer service manned with staff that have decent understanding of the industry.

Affordability checks which are a nightmare for both bookmakers and punters alike are at least coordinated with sensibility. (They don't for example ask for bank statements at point of withdrawal when could have been asked for if required earlier)

In short so far they are playing fair in comparison to the horror stories being posted on social media/reviews sites about other bookies abusing these checks.

Withdrawals are very quick funds back in my bank account usually within an hour once processed.

In short prefer these guys to the top 4 household name bookie I have used for years. Glad I tried a different bookmaker.

16 January 2026
Unprompted review
Rated 1 out of 5 stars

As per reviews

As per reviews. This is a greedy site. And seems a con. If yiu argue. They will ban you after loosing thousands.

I lost 1300 in 2 days. On 2 games. Extremely fast I lost. I was playing 1.60.
Had 2 features out of 1300. And one of them was 42 quid. ( bog standard.)
And the other feature was 1.60.

Lituraly. A scaming greedy site. Stay well away from here. They will use any excuse to ban you or self exclude you. But they wont do this untill youv lost 1000 pound then they will either make bullcrap excuses up to ban you.
Or they will ask for every form of I.d.
Or lastly they will put a limit on ur account. They do this. So u csnt possibly win.
Scamming site. Must be broke. And desperate. Seems alot of fake good reviews on here.
The genuine ones sre the bad ones.

Do not play here.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Duty of care

Of all the betting sites I can honestly say this is the first one who made contact to make sure I was ok with my level of betting, with a text conversation, not a standard reply.
I also find the withdrawel methods easy and quick
Great caring sight

22 December 2025
Unprompted review
Rated 1 out of 5 stars

Refusal of offer, despite earned within rules

Joined on a welcome offer, 100 free spins after depositing and staking £20 on slots.
They included a list of all the excluded slots games which wouldn't work towards the free bonus.
I chose a slot that definitely was not on the excluded list, found in the 'new' section.
Staked £20, asked customer service why I didn't get free spins, they stated the game I chose wasn't eligible. When I told them it's not on the excluded list, they replied with "it's a jackpot game tho".
No point arguing with these crooks, just stay away or close your account. If they had good intentions with the welcome bonus they would just list the (presumably very very small) list of eligible games. Rather than a comprehensive and messy list of what's not included. And even if you choose a game that's not on this list, it still might not count!
Paid £20 for a lesson on why you should stick to the more reputable companies, learn from my £20 and save yours.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Closed my account

Closed my account, kept money from balance and refused to honor withdrawls... pure theft !! Scumbags need shutting down

4 January 2026
Unprompted review
Rated 2 out of 5 stars

Well garbage

Well. Nothing special. Horse racing can't see horses forms. Casino -dead. Had bonus on 60p , won 6 pence. 6 pence, how is possible?? Most games dead. Had no possibility to cash anything, as .... Plus that offer 40 you bet a d 20 they give. Nowhere says what need put 40 pound bet in one slip. It's bit extreme to put 40 £ on one ticket. Basically support bit rude. ACC closed. Not worth my money
One thing was not bad- cash out offer on sports was offered not to bad.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Unlike many online casinos

Unlike many online casinos
Fitzdares always pay the withdrawals
With in 24 hours
My advice to people beware of
Online casinos that offer you big
Bonus. You have to wager it at least 400 to mes 😂😂

26 December 2025
Unprompted review
Rated 2 out of 5 stars

Slots very bad

Was ok for a day or 2. Now sactters on slos pay less than £2 no matter which slot i play. Took 3 days thru chat to get the 100 free spins bonus and won...£1.83 ! Would definately avoid if after entertainment.

18 December 2025
Unprompted review
Rated 1 out of 5 stars

Right where do I start 200 pounds later…q0

Right where do I start 200 pounds later in 3 hours game play on buffalo megaways not a thing aww yes I forgot I did have a bonus 2.44p do not use this site its corrupt or a scam now because I questioned this game they have closed my account they seriously are scum this site makes every other one ive reviewed look good how these scum .... get away with this is beyond me and its just going to keep happening ive made a formal complaint which I won't here back from if I ever meet someone that works for this company they ain't seeing Christmas scum of this earth

17 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look