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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the website's layout, finding it fast and easy to use, with some highlighting the convenience of text betting. Several users also praise the customer service for being excellent, responsive, and staffed by knowledgeable individuals. The withdrawal process is frequently mentioned as quick and seamless, with payments often processed within an hour. However, some people were dissatisfied with various aspects. A few customers reported issues with delayed high-value withdrawals, leading to account closures. Others noted that odds were often lower compared to competitors and that the company had removed loyalty schemes, impacting bonuses. There were also complaints about the customer service being unhelpful in specific situations, such as issues with free spins or unhonored bets, and some experienced difficulties in receiving withdrawal funds or had their accounts suspended mid-session.

What people talk about most

Website

Customers had ambiguous experiences with the website. While some reviewers praised it as a "brilliant site"... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the excellent and prompt... See more

Payment

Consumers find payment experiences to be ambiguous. While some reviewers report very fast withdrawals, with... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the excellent and professional... See more

Response time

Reviewers highlight ambiguous aspects of response time. Some customers praise the quick replies from customer... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This bookie used to be great but greed has taken over I am afraid, their customer service is still excellent but with no bonuses I have taken most of my business elsewhere. Such a shame as I like Fitz... See more

Rated 3 out of 5 stars

The lads who take the bets on the phone are sound however 1 weekend of winning at darts betting and I am limited to £23 on an odds on bet. Odds aren't even great compared to 365 but like the telepho... See more

Rated 4 out of 5 stars

Brilliant site, with excellent customer service - you can even get hold of someone on the phone. Rare old fashioned bookies with no stupid gimmicks.

Rated 4 out of 5 stars

I have used Fitzdares for years and it was my go to bookie week in week out- could not fault it, honest, decent and ran properly- but six months ago they completely got rid of any loyalty scheme and d... See more


Company details

  1. Online Sports Betting Vendor
  2. Betting agency
  3. Bookmaker
  4. Casino
  5. Gambling Service
  6. Online Casino or Bookmaker

Written by the company

Founded in 1882, Fitzdares has established itself as the only bookmaker that offers a truly personal betting experience. Clients can place bets via an app, website, live chat, SMS, email, and telephone. This multi-channel approach is serviced by a team of sports-mad brokers, who take pride in building genuine relationships with members. In 2024, Fitzdares was named ‘Independent Bookmaker of the Year,’ a testament to its bespoke service that sets it apart from competitors. All members are monitored by a dedicated safer gambling team to ensure a secure and enjoyable betting experience. Fitzdares also hosts monthly events across the sporting calendar, with The Fitzdares Club providing members with homes in the Cotswolds, Windsor Racecourse, The Cheltenham Festival, and most recently at Craven Cottage, home of Fulham FC.


Contact info

3.0

Average

TrustScore 3 out of 5

342 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Seems a legit site used before in the…

Seems a legit site used before in the past and never had problems but after putting maximum limit stakes of £100 on a even odds football bet is frankly embarrassing for a bookies not wanting to risk losing £100. Won’t be using again.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Fitzdares are excellent at settling bets quickly. I am able to place fairly large wagers on a regular basis and withdrawing cash is fast and efficient.
Overall, an excellent service.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

I do find Fitzdares is a very fair…

I do find Fitzdares is a very fair casino app to play. I dont win every time but I do get some nice wins and the games are all up too date

Fitzdares has now closed my account. Seems I was spending to much and they deemed i couldn't afford it. This is probably the 3rd casino that's closed my account because tjey say I cant afford it. How dare they. I understand their responsibility to customers but I'm capable of making my own decisions. Fuming.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Have been a longtime customer of…

Have been a longtime customer of Fitzdares and it’s always my go to- they had a few problems with the switchover and I can’t say I’m still fully satisfied with the different provider but that said- the customer service, withdrawal times and limits are the best- you won’t find a more decent and reliable bookie in the game. Cheers lads.

15 November 2025
Unprompted review
Rated 2 out of 5 stars

Bit of a strange experience for me

Bit of a strange experience for me.

- Signed up on the 1st of this month. All good, nice and easy.
- Asked immediately to provide an ID and proof of address to verify me which is fine
- Uploaded my driving license and a bank statement, both on Fitzdares recommended list of acceptable documents
- Received an email shortly after telling me "Thanks for uploading your documentation, we have decided to close your account".

What? No reason. Just made me go through the hassle of signing up, giving them my personal data and then closing my account with no explanation?

It may be a stretch, but the only reason I can think of is that my UK driving license clearly shows I am a Romanian national and not a UK national, but as I reside in the UK (and have done for 15 years) this shouldn't be an issue.

I did immediately respond to the email to ask for an explanation, and even offered to provide them different documentation (such as my council tax bill) if they needed it, but they just ignored me and did not bother to reply.

Have given 2 stars instead of 1, purely because although I apparently won't be able to use this site, I do have a friend that uses it and never has issues with deposits / withdrawals, so I know that if you CAN get an account, you shouldn't have to worry about that side. Also do have a lot of the slots available that I like to play.

Would of been nice to know why I was excluded though, so from my experience (as an extremely short lived customer), customer service has not been good.

1 November 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely SCAM

Absolutely SCAM. they promise rewards but they never give it to you. When asked the proof the obviously couldn't show it. Also customer service "George" was Absolutely awful

27 October 2025
Unprompted review
Rated 3 out of 5 stars

The lads who take the bets on the phone…

The lads who take the bets on the phone are sound however 1 weekend of winning at darts betting and I am limited to £23 on an odds on bet. Odds aren't even great compared to 365 but like the telephone service. Will shop elsewhere in future.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Really pleased

With new legislation it can be frustrating at times opening an account but I have found their customer service excellent and get back in touch in a prompt manner. Really impressed with their sports betting options aw well.
It feels like their is a personal touch involved with the company

11 September 2025
Unprompted review
Rated 1 out of 5 stars

Useless site

New update
No rewards
Don't feel valued
No cashout on your football bets.

Please avoid its useless site.now

13 August 2025
Unprompted review
Rated 2 out of 5 stars

Have to say poor

Have to say poor. After less than 3 weeks bets have been restricted. I am just a fun punter who gets the odd win. But get a few wins together and that’s your lot. Unfortunately, like most you can’t have winners with these guys anymore. I’m guessing the exchanges is the only way to go to save you the disappointment of not getting a small bet on.

16 August 2025
Unprompted review

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