While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the website's layout, finding it fast and easy to use, with some highlighting the convenience of text betting. Several users also praise the customer service for being excellent, responsive, and staffed by knowledgeable individuals. The withdrawal process is frequently mentioned as quick and seamless, with payments often processed within an hour. However, some people were dissatisfied with various aspects. A few customers reported issues with delayed high-value withdrawals, leading to account closures. Others noted that odds were often lower compared to competitors and that the company had removed loyalty schemes, impacting bonuses. There were also complaints about the customer service being unhelpful in specific situations, such as issues with free spins or unhonored bets, and some experienced difficulties in receiving withdrawal funds or had their accounts suspended mid-session.

What people talk about most

Website

Customers had ambiguous experiences with the website. While some reviewers praised it as a "brilliant site"... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the excellent and prompt... See more

Payment

Consumers find payment experiences to be ambiguous. While some reviewers report very fast withdrawals, with... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the excellent and professional... See more

Response time

Reviewers highlight ambiguous aspects of response time. Some customers praise the quick replies from customer... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This bookie used to be great but greed has taken over I am afraid, their customer service is still excellent but with no bonuses I have taken most of my business elsewhere. Such a shame as I like Fitz... See more

Rated 3 out of 5 stars

The lads who take the bets on the phone are sound however 1 weekend of winning at darts betting and I am limited to £23 on an odds on bet. Odds aren't even great compared to 365 but like the telepho... See more

Rated 4 out of 5 stars

Brilliant site, with excellent customer service - you can even get hold of someone on the phone. Rare old fashioned bookies with no stupid gimmicks.

Rated 4 out of 5 stars

I have used Fitzdares for years and it was my go to bookie week in week out- could not fault it, honest, decent and ran properly- but six months ago they completely got rid of any loyalty scheme and d... See more


Company details

  1. Online Sports Betting Vendor
  2. Betting agency
  3. Bookmaker
  4. Casino
  5. Gambling Service
  6. Online Casino or Bookmaker

Written by the company

Founded in 1882, Fitzdares has established itself as the only bookmaker that offers a truly personal betting experience. Clients can place bets via an app, website, live chat, SMS, email, and telephone. This multi-channel approach is serviced by a team of sports-mad brokers, who take pride in building genuine relationships with members. In 2024, Fitzdares was named ‘Independent Bookmaker of the Year,’ a testament to its bespoke service that sets it apart from competitors. All members are monitored by a dedicated safer gambling team to ensure a secure and enjoyable betting experience. Fitzdares also hosts monthly events across the sporting calendar, with The Fitzdares Club providing members with homes in the Cotswolds, Windsor Racecourse, The Cheltenham Festival, and most recently at Craven Cottage, home of Fulham FC.


Contact info

3.0

Average

TrustScore 3 out of 5

342 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Tried to have account reopened as I…

Tried to have account reopened as I closed in the past for responsible gambling reasons and was told no thanks, as per line 4.4 of their terms and conditions sent by an anti money laudring analysis, would give zero if it was an option, respect their decision but I feel the need to give a very negative review

19 January 2025
Unprompted review
Rated 4 out of 5 stars

frtizdares review

casino and sports, casino rtp could be better, they have ok promotions, withdrawals are like 20 mins, good support on live chat and email,

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Forever the Sceptic

I'm always a bit sceptical about casinos and the claims they make, however to date I can only say my experience at this casino has been positive. Withdrawal times are a wee bit slower than some but I can live with that. Gameplay is what is at any casino, you get good sometimes and you get no luck at other times, that's the chance we all take. Customer Support so far have been top quality too.

6 January 2025
Unprompted review
Rated 1 out of 5 stars

This is yet another casino that

This is yet another casino that, aside from its complete lack of logic, offers nothing of value. The concept of random games seems completely foreign to this casino. The idea of a "random chance" is utterly absent here. Fitzdares Casino has now joined my list of "dumpster" casinos.

When playing slots, it’s possible to spin 200 times without any win whatsoever. What's even more frustrating is that there’s no chance of winning anything on stakes higher than 0.20p. It makes absolutely no sense. Slowly, I’m running out of places to have fun and experience the thrill of gambling. Fitzdares only offers frustration.

I strongly advise against playing here—stay far away from it. It's a waste of both money and nerves. I even recorded a video showing how, after about 200 spins, I didn’t win anything at all. I have also filed a complaint with the gambling commissions about their dishonest practices. The casino owner deserves a lifetime ban from operating any gambling games because they clearly don’t understand how it should work.

I would compare this casino to a game of three-card monte—pure nonsense and a blatant scam. TrustPilot should pay more attention to what it publishes on its site because this review platform is turning into a place where you can buy fake reviews.

30 December 2024
Unprompted review
Rated 4 out of 5 stars

It’s fair at the minute!

I recently signed up a deposited £25 a before playing my money off I sent all my docs off a waited for email to sey confirmed!
All cleared up an fully verified I took to the slots a won dazzling £60 lol, withdrawed straight away a was in my bank within 1 hour mark! Brilliant! Then I got email asking me write a review of the site! Which I have never had 1 of them an I can’t give 5 star review as I am only 3 days into opening my account, I haven’t had anything huge to withdraw to see if they pay out, but I have had a few problems before on other sites, but overall it is ok for now an I see in a few weeks if I can give it a boost in star review if I withdraw a good amount without any problems arising!

But so far so good
Hopefully big payout
Hopefully shoot to 5 star review!
Am just hoping as you read from other comments £50 to £200 goes straight in but as soon they go over £300 to £1000 they get problems with withdraws
So fingers crossed it’s not true what other customers are saying!
But overall 3 stars for now!

19 December 2024
Unprompted review
Rated 1 out of 5 stars

Hi I had trouble with being paid out by…

Hi I had trouble with being paid out by this bookmaker a number of times.
I placed a bet last week and the stake just got paid back when my bet was placed I complained and after complaining they paid me this was very stressful they said it was because the price had changed while my bet was being placed.

I look at this that if a bet is not placed then the deposit should not go through.

They advised me to change my odds setting to accept any price which I did.

Today I had a bet on a horse that won at evens I had £60 on and when they paid out I recieved my stake back and not my winnings.

I complained again and explained I had changed my odds acceptance but have still not got my winnings.

They said my bet was not placed when I know it was because my balance went from £60 to zero them after the horse had won the stake was returned.

They have basically called me a liar which is not me.

They try and get away without paying you out and care about their customers which In these days you would think they would it’s disgraceful.

My advice do not bet with this bookie it’s to stressful having to complain all the time because of there system is all set up wrong

N Pinney

11 December 2024
Unprompted review
Rated 1 out of 5 stars

Awful site

Awful site. Took £165 and only got 1 bonus and won next to nothing. I would advise against playing with this site unless you like to be robbed of all your money. Oh and I also deposited £60 and lost that.

9 December 2024
Unprompted review
Rated 1 out of 5 stars

Avoid Avoid Avoid

This company have to be the most two-faced on earth, they sent me emails and had a personal call, regards one days betting, I’d been a customer for a month and never heard from them whilst losing, had a few wins and they were paying me out, when their concerns arose about my wagers, I did increase them as winning and felt lucky
Then they wanted copies of my bank statements and proof of funds, this was after I’d pumped £8000+ in my account within a month, start winning and they don’t like it
Then they quote they governed by gambling commission rules, yet they allowed me to deposit £8000+, kind of double standards here, complaint registered with gambling commission
When I acted upon this with Fitzdares they brushed me off, they only adhere to what rules suit them, disgusting 🤢

7 December 2024
Unprompted review
Rated 5 out of 5 stars

fitzdares has a good joining promotion

fitzdares has a good joining promotion, the site is easy to use, but the bit I like most is they give you good odds on the football.
I have just withdrawn some money from them and it took 20 minutes from the request to hitting my bank.

5 December 2024
Unprompted review
Rated 4 out of 5 stars

Two minor problems = four out of five stars with my experience with Fitzgerald's …

My experience with Fitzgerald's up and till today has been brilliant, two minor problems have brought me down to earth,
First of all best offers guaranteed which is called bogs, I was betting on stateside, not successfully, and I decided I had enough of stateside and placed a bet on what I had left on the English horse racing the following day, luckily both horses won ,
The early price on one horse was a better price SP and the other horse was a better price using the early prices, my bet was paid out on the early prices only not BOGS, when I queried the payout I was told Bogs prices are only on bets placed after 9am the day of the race, the sad part of this is, I was never told, I think the bet should of been paid out using the bogs as a goodwill gesture with the knowledge I had now been told for future racing.....
My second problem , although minor,
Contrbutes to the fun of racing, live streaming although advertised , does not always happen on stateside, which meant betting blind, I only gamble for fun, and my fun is watching the horses run, I do not find any fun betting blind, I think in future Fitzgerald's should state, where appropriate, when live streaming is not available, following these minor complaints I still give Fitzgerald's four out of five stars.

1 December 2024
Unprompted review
Rated 1 out of 5 stars

Similar to other reviews

Similar to other reviews, deposited a number of times with very small wins and few bonuses and when bonuses did arrive the payouts were awful. I played a number of games - all as bad as each other. Closed account.

19 November 2024
Unprompted review
Rated 5 out of 5 stars

withdrawal

had an issue with a withdrawal which turned out to be my mistake but it was sorted within20 minuites my winnings were in my bank.
1st class service

19 November 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look