This bookie used to be great but greed has taken over I am afraid, their customer service is still excellent but with no bonuses I have taken most of my business elsewhere. Such a shame as I like Fitz... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Founded in 1882, Fitzdares has established itself as the only bookmaker that offers a truly personal betting experience. Clients can place bets via an app, website, live chat, SMS, email, and telephone. This multi-channel approach is serviced by a team of sports-mad brokers, who take pride in building genuine relationships with members. In 2024, Fitzdares was named ‘Independent Bookmaker of the Year,’ a testament to its bespoke service that sets it apart from competitors. All members are monitored by a dedicated safer gambling team to ensure a secure and enjoyable betting experience. Fitzdares also hosts monthly events across the sporting calendar, with The Fitzdares Club providing members with homes in the Cotswolds, Windsor Racecourse, The Cheltenham Festival, and most recently at Craven Cottage, home of Fulham FC.
Contact info
182-184 Campden Hill Road, W8 7AS, London, United Kingdom
- 020 7851 5407
- bet@fitzdares.com
- www.fitzdares.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer service and quick withdrawals
Excellent odds, very good customer service and quick withdrawals.
Until today what I can said,
Until today what I can said,, Ia a 10 plus for prompted and friendly costumers and help support.
Instant withdrawals
Instant withdrawals. Like instant! Too many bookmakers take days to process the withdrawal, I have been using fitzdares for a few months now and it’s top top tier. Good odds for all horse racing. It’s my guilty pleasure 😍
I have withdrew multiple times and everytime it’s been in my bank within 15 minutes.
Very good site
Very good site, works well and bets paid out quickly.
Very good bonuses for new customers.
Super quick withdrawal
Good selection of games,quick withdrawal process
Most horrible casino in existence u can…
Most horrible casino in existence u can spin a milion times withput a win for. A bonus or a free spin u need 20 milion spins and still nothing pays under 1 per cent back controled and a shame for gambling and gamblers should be erased and newer again exist
Outstanding
Excellent customer service , great communication skills
Won withdrew the money an it was in my…
Won withdrew the money an it was in my account within 20mins really happy so far.
This is an excellent casino
No hassle withdrawing £ and a regular…
No hassle withdrawing £ and a regular free bet, in return for my regular deposit. I find the cashouts are sometimes limited, but otherwise excellent and most importantly trust worthy. Well done 😀
Excellent staff with a very quick…
Excellent staff with a very quick pay-out service.
Far superior than the Top 6 Bookmakers.
Played this for a few months not one…
Played this for a few months not one big win very few bonuses and games that just don't want to pay out I have now closed my account as they are load of crap will not be spending my money there anymore if you think of joining I wouldn't
Absolutely awful company and so so…
Absolutely awful company and so so intrusive got to the point where I said close my account far better companies to deal with AVOId AT ALL COSTS
Quick withdrawals cant grumble at all
I had a problem with a withdrawal
I had a problem with a withdrawal, I message them about the problem and within minutes it was sorted.
So far, I'm happy with my experience
I made an account on the 24/09, deposited in £10's ,£40 all together and on the slots I'd chosen to play had a good few spins. I won £211 then the site went down for maintenance, I withdrew my winnings this morning at 9 and have been told by customer services it should be processed within 24hrs, so I will update once I've received my winnings with withdrawal time and how long it takes, so far I'm happy with the site and the process. They have a great selection of games, I've won on the ones I usually would with other big casinos such as Amazing link and Big bass games, the layout is easy to navigate and simple which is pleasing on the eye.
** update
Received my withdrawal 1 hour after requesting. Customer service both via text and chat were very helpful and provided fast responses even with the site having some technical maintenance today.
STAY FAR AWAY AND DONT WASTE YOUR TIME…
STAY FAR AWAY AND DONT WASTE YOUR TIME OR MONEY! I made an account with them last night. Upon making my account I was given 50 free spins which won me $34 in cash that I could withdraw. When it comes to the withdrawals you must deposit a minimum of $20 before you can receive your funds. There are only two options for deposit. The first one would be from your bank card and the second, e-transfer. Once you click on deposit and choose e-transfer it is not immediate, there are no notifications to say that the e-transfer was a success. You must wait hours to speak to a “live agent” I messaged them from 6 am this morning and only heard back at 10 am and they did not even answer my question, I was given a vague response. When I expressed my disappointment in their site they suspended my account! With the money that I earned from my bonus, so now I cannot retrieve those funds. They are gone forever! There is no phone number to call and no chat available unless you have an account! And because my account is suspended I cannot log in! This is ridiculous and so unprofessional. I want everyone to take their time and read this review and STAY FAR AWAY from this site. It will just frustrate you and waste your time! Save yourself the headache and go with a more reputable site with an actual phone number if you need to speak to someone about your concerns! I will be contacting the better business bureau as well.
Called a liar by staff
Received an email from an affiliate offer a free bet for existing customers. Code did not work, and when speaking to customer services and complaints they have called me a liar and have refused to honour the free bet code.
Closed my account, and this is a world away from the previous high levels of good customer service.
As an update - they’ve now advised that my account has been closed by way of “trader decision” due to this review. So you cannot raise a complaint or they will ban you.
I don’t know why is many bad reviews
I don’t know why is many bad reviews, I personally have a very good experience with them, I am long time gambler, I find company trustworthy, fast deposits, very fast withdrawal, there is only two company are at the same speed with them, stardust casino and piontsbet casino, the withdrawal is almost instantaneous. I only bet on live casino, so I don’t other parts of app, but I am happy with their live casino and fast withdrawal. The only thing means to a gambler is deposits and use the found right away, when take out the wining should as fast as withdrawal.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








