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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the website's layout, finding it fast and easy to use, with some highlighting the convenience of text betting. Several users also praise the customer service for being excellent, responsive, and staffed by knowledgeable individuals. The withdrawal process is frequently mentioned as quick and seamless, with payments often processed within an hour. However, some people were dissatisfied with various aspects. A few customers reported issues with delayed high-value withdrawals, leading to account closures. Others noted that odds were often lower compared to competitors and that the company had removed loyalty schemes, impacting bonuses. There were also complaints about the customer service being unhelpful in specific situations, such as issues with free spins or unhonored bets, and some experienced difficulties in receiving withdrawal funds or had their accounts suspended mid-session.

What people talk about most

Website

Customers had ambiguous experiences with the website. While some reviewers praised it as a "brilliant site"... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the excellent and prompt... See more

Payment

Consumers find payment experiences to be ambiguous. While some reviewers report very fast withdrawals, with... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the excellent and professional... See more

Response time

Reviewers highlight ambiguous aspects of response time. Some customers praise the quick replies from customer... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This bookie used to be great but greed has taken over I am afraid, their customer service is still excellent but with no bonuses I have taken most of my business elsewhere. Such a shame as I like Fitz... See more

Rated 3 out of 5 stars

The lads who take the bets on the phone are sound however 1 weekend of winning at darts betting and I am limited to £23 on an odds on bet. Odds aren't even great compared to 365 but like the telepho... See more

Rated 4 out of 5 stars

Brilliant site, with excellent customer service - you can even get hold of someone on the phone. Rare old fashioned bookies with no stupid gimmicks.

Rated 4 out of 5 stars

I have used Fitzdares for years and it was my go to bookie week in week out- could not fault it, honest, decent and ran properly- but six months ago they completely got rid of any loyalty scheme and d... See more


Company details

  1. Online Sports Betting Vendor
  2. Betting agency
  3. Bookmaker
  4. Casino
  5. Gambling Service
  6. Online Casino or Bookmaker

Written by the company

Founded in 1882, Fitzdares has established itself as the only bookmaker that offers a truly personal betting experience. Clients can place bets via an app, website, live chat, SMS, email, and telephone. This multi-channel approach is serviced by a team of sports-mad brokers, who take pride in building genuine relationships with members. In 2024, Fitzdares was named ‘Independent Bookmaker of the Year,’ a testament to its bespoke service that sets it apart from competitors. All members are monitored by a dedicated safer gambling team to ensure a secure and enjoyable betting experience. Fitzdares also hosts monthly events across the sporting calendar, with The Fitzdares Club providing members with homes in the Cotswolds, Windsor Racecourse, The Cheltenham Festival, and most recently at Craven Cottage, home of Fulham FC.


Contact info

3.0

Average

TrustScore 3 out of 5

342 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Instant withdrawals

Instant withdrawals. Like instant! Too many bookmakers take days to process the withdrawal, I have been using fitzdares for a few months now and it’s top top tier. Good odds for all horse racing. It’s my guilty pleasure 😍

I have withdrew multiple times and everytime it’s been in my bank within 15 minutes.

2 November 2024
Unprompted review
Rated 1 out of 5 stars

Most horrible casino in existence u can…

Most horrible casino in existence u can spin a milion times withput a win for. A bonus or a free spin u need 20 milion spins and still nothing pays under 1 per cent back controled and a shame for gambling and gamblers should be erased and newer again exist

25 October 2024
Unprompted review
Rated 1 out of 5 stars

Played this for a few months not one…

Played this for a few months not one big win very few bonuses and games that just don't want to pay out I have now closed my account as they are load of crap will not be spending my money there anymore if you think of joining I wouldn't

7 October 2024
Unprompted review
Rated 5 out of 5 stars

So far, I'm happy with my experience

I made an account on the 24/09, deposited in £10's ,£40 all together and on the slots I'd chosen to play had a good few spins. I won £211 then the site went down for maintenance, I withdrew my winnings this morning at 9 and have been told by customer services it should be processed within 24hrs, so I will update once I've received my winnings with withdrawal time and how long it takes, so far I'm happy with the site and the process. They have a great selection of games, I've won on the ones I usually would with other big casinos such as Amazing link and Big bass games, the layout is easy to navigate and simple which is pleasing on the eye.

** update
Received my withdrawal 1 hour after requesting. Customer service both via text and chat were very helpful and provided fast responses even with the site having some technical maintenance today.

24 September 2024
Unprompted review
Rated 1 out of 5 stars

STAY FAR AWAY AND DONT WASTE YOUR TIME…

STAY FAR AWAY AND DONT WASTE YOUR TIME OR MONEY! I made an account with them last night. Upon making my account I was given 50 free spins which won me $34 in cash that I could withdraw. When it comes to the withdrawals you must deposit a minimum of $20 before you can receive your funds. There are only two options for deposit. The first one would be from your bank card and the second, e-transfer. Once you click on deposit and choose e-transfer it is not immediate, there are no notifications to say that the e-transfer was a success. You must wait hours to speak to a “live agent” I messaged them from 6 am this morning and only heard back at 10 am and they did not even answer my question, I was given a vague response. When I expressed my disappointment in their site they suspended my account! With the money that I earned from my bonus, so now I cannot retrieve those funds. They are gone forever! There is no phone number to call and no chat available unless you have an account! And because my account is suspended I cannot log in! This is ridiculous and so unprofessional. I want everyone to take their time and read this review and STAY FAR AWAY from this site. It will just frustrate you and waste your time! Save yourself the headache and go with a more reputable site with an actual phone number if you need to speak to someone about your concerns! I will be contacting the better business bureau as well.

23 September 2024
Unprompted review
Rated 1 out of 5 stars

Called a liar by staff

Received an email from an affiliate offer a free bet for existing customers. Code did not work, and when speaking to customer services and complaints they have called me a liar and have refused to honour the free bet code.

Closed my account, and this is a world away from the previous high levels of good customer service.

As an update - they’ve now advised that my account has been closed by way of “trader decision” due to this review. So you cannot raise a complaint or they will ban you.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

I don’t know why is many bad reviews

I don’t know why is many bad reviews, I personally have a very good experience with them, I am long time gambler, I find company trustworthy, fast deposits, very fast withdrawal, there is only two company are at the same speed with them, stardust casino and piontsbet casino, the withdrawal is almost instantaneous. I only bet on live casino, so I don’t other parts of app, but I am happy with their live casino and fast withdrawal. The only thing means to a gambler is deposits and use the found right away, when take out the wining should as fast as withdrawal.

3 September 2024
Unprompted review

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