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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the website's layout, finding it fast and easy to use, with some highlighting the convenience of text betting. Several users also praise the customer service for being excellent, responsive, and staffed by knowledgeable individuals. The withdrawal process is frequently mentioned as quick and seamless, with payments often processed within an hour. However, some people were dissatisfied with various aspects. A few customers reported issues with delayed high-value withdrawals, leading to account closures. Others noted that odds were often lower compared to competitors and that the company had removed loyalty schemes, impacting bonuses. There were also complaints about the customer service being unhelpful in specific situations, such as issues with free spins or unhonored bets, and some experienced difficulties in receiving withdrawal funds or had their accounts suspended mid-session.

What people talk about most

Website

Customers had ambiguous experiences with the website. While some reviewers praised it as a "brilliant site"... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the excellent and prompt... See more

Payment

Consumers find payment experiences to be ambiguous. While some reviewers report very fast withdrawals, with... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the excellent and professional... See more

Response time

Reviewers highlight ambiguous aspects of response time. Some customers praise the quick replies from customer... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This bookie used to be great but greed has taken over I am afraid, their customer service is still excellent but with no bonuses I have taken most of my business elsewhere. Such a shame as I like Fitz... See more

Rated 3 out of 5 stars

The lads who take the bets on the phone are sound however 1 weekend of winning at darts betting and I am limited to £23 on an odds on bet. Odds aren't even great compared to 365 but like the telepho... See more

Rated 4 out of 5 stars

Brilliant site, with excellent customer service - you can even get hold of someone on the phone. Rare old fashioned bookies with no stupid gimmicks.

Rated 4 out of 5 stars

I have used Fitzdares for years and it was my go to bookie week in week out- could not fault it, honest, decent and ran properly- but six months ago they completely got rid of any loyalty scheme and d... See more


Company details

  1. Online Sports Betting Vendor
  2. Betting agency
  3. Bookmaker
  4. Casino
  5. Gambling Service
  6. Online Casino or Bookmaker

Written by the company

Founded in 1882, Fitzdares has established itself as the only bookmaker that offers a truly personal betting experience. Clients can place bets via an app, website, live chat, SMS, email, and telephone. This multi-channel approach is serviced by a team of sports-mad brokers, who take pride in building genuine relationships with members. In 2024, Fitzdares was named ‘Independent Bookmaker of the Year,’ a testament to its bespoke service that sets it apart from competitors. All members are monitored by a dedicated safer gambling team to ensure a secure and enjoyable betting experience. Fitzdares also hosts monthly events across the sporting calendar, with The Fitzdares Club providing members with homes in the Cotswolds, Windsor Racecourse, The Cheltenham Festival, and most recently at Craven Cottage, home of Fulham FC.


Contact info

3.0

Average

TrustScore 3 out of 5

342 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

I do not recommend this bookmaker it's…

I do not recommend this bookmaker it's one of the worst sites put there.
Just trying to place a bet and it was spinning..site went down a few minutes at the exact moment trying to place my £10 bet.. no idea if bet was placed or not.. the horse wins and I am now back in the site to see my bet wasn't placed so even though it was only 30 pound winnings lost.. in this case it was the principle.. incompetence at its very best
Very untrustworthy bookmaker with extremely poor promotions.
And look at the over/under bets for football accas
It's outrageous... u have 4.5 5.5 1.5 0.5 its absurd
I want to do an over 2.5 goal acca I am spending 10 minutes clicking onto individual matches to select over 2.5 goals.
Seriously do these people have any common sense.. why not have a list of over 2.5 goals like EVERY OTHER bookmaker
Place my football bets elsewhere now.. brainless is an understatement
AVOID

31 August 2024
Unprompted review
Rated 1 out of 5 stars

One big huge fricking scam the games…

One big huge fricking scam the games are rigged beyond belief they say they are London based and nothing to do with these overseas criminals yet I find out that they have their main people pulling all the strings from Gibraltar. They have stolen £3k from my bank account and when I questioned the legitimacy of these manipulated games and I was going to contact my bank to get this look into they then suspended my account to stop me getting vital information for my case. These fricking parasites need to be terminated and the day some fricking psychopath gets robbed and decides to take matters into their own hands I'll be there giving them a standing ovation....

31 July 2024
Unprompted review
Rated 1 out of 5 stars

I do not trust this site

I do not trust this site. They offered a free bet and wouldn’t release money by bank transfer unless you provide card details. Fishy!!!

13 June 2024
Unprompted review
Fitzdares logo

Reply from Fitzdares

Hi Warren,

Sorry to hear about the bad experience. Unfortunately we would have to have a card on the account in order to withdraw the funds to if you have not previously made a payment off a bank card. As soon as a bank card is added ot the account we would be able to process a withdrawal immediately.

Thanks,
Fitzdares

Rated 1 out of 5 stars

Poor bookmakers

Poor bookmakers !
Say they offer best odds guaranteed but that is only if you supplier more ID, it’s in there T&C’s apparently! I also had a bet on Hamilton in the f1 and came second but was given the race 2 hours are the result. They wouldn’t pay out, also in t&c’s. Another one was England to qualify and Kane to score a header. Kane scores harder in extra time and England qualify, no pay out as the header had to be in 9” minutes, guess what, yes in t&c’s. The worst betting experience ever!!!

31 July 2024
Unprompted review
Fitzdares logo

Reply from Fitzdares

Hi Anthony,

I'm very sorry to hear about your unsatisfactory experience with us. With regards our best odds guaranteed promotion, this is a concession that not all bookmakers are offering. In order to obtain this you simply have to pass our KYC by supplying ID and front of card.

I'm afraid with the British GP race, it is a very rare circumstance but it is industry wide settlement terms that the market is settled on the podium line up and not any post race changes to the finishing order.

Again, I'm sorry to hear of the bad experience at Fitzdares, it is not something that we like to hear.

Rated 1 out of 5 stars

Another casino that gives you one small…

Another casino that gives you one small win and then takes five times as much of your money! a gang of criminals under the legal law of ordinary Russian thieves !

19 July 2024
Unprompted review
Fitzdares logo

Reply from Fitzdares

Hi Emil,

I am sorry that you didn't have much luck whilst playing with us here at Fitzdares.

At Fitzdares we value the entertainment aspect of online gaming and we strive to provide our members with a fair environment. We do aim to offer our members games which have an RTP% (Return to Player percentage) in line or higher than the one offered generally on the market (usually between 94% and 96%, depending on the game).

You can always check the RTP% for any given game by visiting the help section within the game.

Kind regards,
Fitzdares

Rated 1 out of 5 stars

Something not right here.

Something not right here.

Playing the slots and my balance in the top right hand corner was updating before the reels had even stopped spinning.

That doesn't sit easy with me whatsoever. How can that be allowed?

17 July 2024
Unprompted review
Fitzdares logo

Reply from Fitzdares

Hi there,

Apologies for the bad experience with us. Game outcomes for Fitzdares are generated by supplier Random Number Generators (“RNGs”). In line with applicable regulations, all our supplier's RNGs have gone through and passed external compliance testing.

If you feel as though there was a technical issue with any of the games that you played with us, please contact our customer service team, which is available 24/7 and we will be happy to review the game in question.

Kind regards,
Fitzdares

Rated 1 out of 5 stars

SLOTS ARE RIGGED.

SLOTS ARE RIGGED.

I used 300 in £20 deposits and didn’t win a penny and I pay on 10-20p maximum it’s a robbing stealing low life company stay AWAY

10 July 2024
Unprompted review
Fitzdares logo

Reply from Fitzdares

Hi Matthew,

I am very sorry you feel this way and had a bad experience with Fitzdares. With regards are casino please see the below:

Fitzdares is regulated by the Great British Gambling Commission and all online products operated by Fitzdares are supplied by companies that are licensed by the Gambling Commission and hold approved status from the Great British Gambling Commissioner.

Games outcomes for Fitzdares are generated by supplier Random Number Generators (“RNGs”). In line with applicable regulations, all our supplier RNGs have gone through and passed external compliance testing.

With regards to the rate of return for your play with us we can also offer the following insight:

We aim to offer our members games which have an RTP% (Return to Player percentage) in line or higher with ones offered by the market (usually between 94% and 96%, depending by the game).

You can always check our RTP% for any given game from the help section within the game. You can find further information on RTP in the official site of the Gambling Commission at https://www.gamblingcommission.gov.uk/public-and-players/guide/return-to-player-how-much-gaming-machines-payout.

Kind regards,
Fitzdares

Rated 1 out of 5 stars

What sort of betting company does site…

What sort of betting company does site maintenance on Epsom Derby day. I’ve been a loyal customer for a few years now but they keep doing site maintenance when big race meetings are on. Will be withdrawing my money as soon as I can gain access and using another company.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Fast withdrawals

Fast withdrawals, easy to navigate. A no nonsense betting site.
Puts the rest to shame.
Pays out faster than any other site.
Before you ask, I am about even on the site, so this is not posted after a win.
Love the site, great work guys!!

30 May 2024
Unprompted review
Rated 1 out of 5 stars

Stay FAR Away

From amazing service, to the most shocking, awful service I’ve received.

I was faced with a glitch via the sportsbook which was causing some bets to duplicate and place twice.
As you can imagine this was not ideal, I reached out to Fitzdares customer service several times, and they are refusing to sort this issue out, or even let me know if the glitch has since been sorted (as I asked to be updated so I can continue using their sports book instead of Betfred)

My service has been a delight all the way up until this past month, it’s took a huge dive and people simply don’t get back to you, I am a good customer with over -£5000 net deposit and they simply do not care.

20 May 2024
Unprompted review
Rated 5 out of 5 stars

What a site

What a site, tbh it's a great site won a few times money in account within the hour, bit slower on a weekend but still no problems as of yet. Few glitches on some slots but it shows u the win before you win.

Not tried out customs service yet so can't comment on that.

The bad reviews must be people who has lost and are angry 😠

27 April 2024
Unprompted review
Rated 1 out of 5 stars

Really stupid site won money last year…

Really stupid site won money last year that was recieved without issue but now they saying I can't come back lol makes you think they don't really want you to win and when you do they shut account down stay well away

19 April 2024
Unprompted review
Rated 1 out of 5 stars

Dont deserve one star

Dont deserve one star! Treat customers like dirt, avoid them better bookmakers out there! This must be the worst i dealt with! AVOID!

12 April 2024
Unprompted review
Rated 1 out of 5 stars

Rip off

Rip off
So, I actually thought this was a decent site. But if you are really quick and look at your deposit in the top right corner, it shows what win overall you will get (or lose) before the reels stop spinning 🥴, so if your playing a game where it keeps dropping win lines you know before they have dropped what overall win you will get before the game drops the line in. THIS CANT BE LEGIT .
I Actually now feel robbed. Don't mind losing I know it's gambling but surely this can't be fair ???
AVOID

6 April 2024
Unprompted review
Rated 1 out of 5 stars

Completely scam don’t even try look at…

Completely scam don’t even try look at it it’s this is how u can lost all money and never win after u will list 10000 maybe then u will win 50 pound because all the time I win bonus round for 2 pound stake I can’t win more then 24 pound and no matter which game I’m played because all game same crap fix up

28 March 2024
Unprompted review
Rated 5 out of 5 stars

First class

First class. Found them 20 years too late of course but I would say, having bet with every leading bookmaker over the last 45 years....right now these guys are the number one by a mile.

22 March 2024
Unprompted review
Rated 1 out of 5 stars

Be wary

I could write a long rambling review. But there is a consistent theme. Lack of trust and changing the rules as they go along. In my case they used safer gambling “rules” to consciously change the basis of a bet, whilst it was still running !!! Add in a customer service team whom seem to think the situation was funny and no apparent route of escalation. Bets win and lose, that’s fine and part of the game. changing the basis of a bet isn’t. Chastising your customers about it also isn’t fine. This all started because they wanted documents (which I wouldn’t trust them with) within three days and then used the basis of a “suspended account” as a way to not honour open bets. It is like using a back street bookies from the 1950’s.

Make up your own mind, but any kind of dispute will be like trying to reason with a 5 year old.

9 March 2024
Unprompted review

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