FJackets.com Reviews 2,201

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 495 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often highlighting the soft and supple leather, and the stylish designs that garner many compliments. The fit is frequently described as perfect, with many appreciating the accurate sizing and tailored feel. Reviewers also commend the excellent customer service, noting the helpfulness, quick responses, and efficient handling of exchanges and returns. Delivery is consistently fast, even for international orders, and products arrive well-packaged and in pristine condition. However, some people were dissatisfied with the quality of certain items, describing them as cheap and not feeling like genuine leather. There were also occasional issues with delivery delays and unexpected charges for taxes or tariffs.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction that... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the product's... See more

Delivery service

People report positive experiences with delivery service, often highlighting prompt and fast shipping, with... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and seamless,... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb cognac jacket for my wife. Such beautiful styling and strikingly attractive colour… both the shade and design hit you in the eye and scream quality. Fits her to a tee as did the red jacket... See more

Rated 5 out of 5 stars

Had two jackets from here now, a blazer type and the tan biker jacket. The blazer I ordered the wrong size initially, return and exchange was quick and easy had loads of compliments. The tan biker ja... See more

Rated 5 out of 5 stars

I ordered my 1st leather jacket from Fjackets & the whole experience was fantastic! I initially ordered a medium which was too big for me so I had to return it for a smaller size & a different styl... See more

Rated 5 out of 5 stars

Couldn't be happier with my experience with F Jackets! Seriously. The prices are outstanding, the options are great and their customer service is out of this world. Being that the suit shipped from ov... See more


Company details

  1. Outerwear Shop
  2. Leather Coats Shop
  3. Men's clothes shop
  4. Ladies' clothes shop

Written by the company

Over 55,000+ happy customers trust FJackets. Explore our official brand for the latest leather outerwear for men and women.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Outstanding Craftsmanship and Service

"I’m 6’, 95 kg. The coat fits exceptionally well (XL), having broad shoulders. The leather work is first class and was incredibly good value. Initially skeptical about purchasing from the internet until it arrived. World-class delivery, buttons boxed down the coat to protect the very soft leather, and folded in tissue paper, well protected for its journey. So pleased with this purchase, I’ve already bought a second jacket, and that is equally as good."

25 February 2026
Unprompted review
Rated 1 out of 5 stars

Made a purchase this morning using...

Made a purchase this morning using...
Made a purchase this morning using PayPal | had to use PayPal app to identify my PayPal account, once I had confirmed who I was I paid and returned to fjacket website, I thought | would be looking out delivery times instead the jacket I bought was still in the basket and I was being asked to pay again, even though I sent the PayPal payment receipt with today's date they still didn't believe me, I had to start a claim to get my money back, I have asked PayPal to remove the payment option from this company website please be aware that you won't get your purchases from this company,
I received a email asking me to remove my review, so I removed this, expecting the company to send my jacket, the tracking information doesn’t work and I am furious now, looks like I have to go through my PayPal guarantee to get my money back, and fjacket this review remains on this platform , after reading fjackets reply below it’s a load of garbage it was nothing like this, I thought this company was worth the effort however it seems to fail now

17 March 2026
Unprompted review
FJackets.com logo

Reply from FJackets.com

Hello Dr Steve,

We’re genuinely sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the level of service we aim to provide.

Regarding your PayPal transaction, we are currently inquiring into the matter with the relevant channels to better understand what may have caused this situation and to ensure everything is handled correctly.

We’d like to reassure you that our supervisor, Hazel, is in touch with you and is personally handling your case. She will continue to assist you and, based on your preference, or take further steps accordingly to resolve this matter in the best possible way.

At FJackets, we truly believe in delivering positive customer experiences and standing by our customers, especially when something doesn’t go as expected. We sincerely appreciate your patience and the opportunity to make this right.

Please stay connected with Hazel so we can bring this to a proper resolution for you.

Best regards,
FJackets Team

Rated 5 out of 5 stars

Beautiful suede jacket

Beautiful suede jacket and excellent customer service when there was a delivery delay outside their control. I'll definitely buy from FJackets again!

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Mens Real Leather 3/4 Length Maroon Coat

The jacket I bought is well made and very smart looking. I am an odd size so I had to estimate the best size for me. It was made overseas and with the turmoil that's going on, it arrived in a good amount of time. I am very happy with the coat and love the way it looks on me.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Quality, Fit, Fashion & Quick Shipping!

I was looking for a leather jacket that offered both quality and style and F Jackets offered both. I was also pleasantly surprised at how quickly they shipped out my jacket and how quickly it arrived at my front door without having to pay for expedited shipping! The quality is exceptional and the tapered fit was exactly what I was looking for. Their customer service is excellent as well so if the fit isn't right, they make it right for you. Mine fit just right so I didn't need to exchange it but reading other reviews helped me make my decision to buy from them.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent coming and going!

Excellent communication, even when I had to return the item because I ordered the wrong size--and that was on me, not them. They gave me all of the info I needed and kept me up to date on the shipping. And the jacket is awesome! The quality is great and it looks even better on me than it did on the website!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

I love this jacket

I love this jacket. It got here quick. Came packaged really well and fit me perfectly. I measured beforehand with a tape measure so I didn’t have to mess around with sending it back. It’s a casual jacket, not something for riding. Really happy with it. I’d order from them again.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Superb look and fit

I had excellent communication from the company and I was more than pleased with my purchase in fact my husband bought a jacket also. Lovely quality and a superb fit. I shall purchase more from F Jackets.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Incredible customer service from Hazel Peter, went above and beyond to help me, thank you so much.

2 March 2026
Unprompted review
FJackets.com logo

Reply from FJackets.com

Hi Paul,

We’re truly sorry to hear about your experience and completely understand how disappointing this must feel. This is certainly not the standard we aim to deliver.

We want to assure you that we stand firmly behind the quality of our products, and concerns like this are taken very seriously. We are also reviewing your case internally to understand where things may have fallen short and ensure it is properly addressed.

Regarding your return, as per our records, your refund has already been processed from our end, and the confirmation, along with proof, was shared with you in previous emails to ensure full transparency.

Our support team was also remained in touch throughout to assist you and ensure everything progressed as expected. Please note that in some cases, banks may take additional time to reflect the refunded amount, which can impact how quickly it appears on your end.

To make sure everything is fully resolved, our Customer Service Supervisor, Hazel Peter, has reached out to you personally to assist with any remaining concerns.

We truly appreciate your patience and the opportunity to make this right.

Regards,
Team FJackets

Rated 5 out of 5 stars

Best Quality I've Seen in Years!

The quality, delivery communication, and the price for the coat that I purchased from F Jackets was exceptional. I am a seamstress and this coat is beautiful inside and out, made of the best wool and impeccable in construction. This company really knows how to make a coat.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Faulty zip

I purchased a leather jacket from F Jackets and was very pleased with my purchase, the quality, style and service was exemplary. Unfortunately after 14 months the zip failed and I inquired about getting the zip replaced as it was little worn but out of any warranty.
I emailed customer support (Mary) and she asked for the jacket to be returned but instead of repairing it as I expected they replaced it!
Gosh, what an incredible company to deal with, great product (anything can go wrong sometimes) but it is how it is dealt with that makes all the difference.
Well done for exceptional customer service, if I could award 10 stars I would.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience with…

I had a wonderful experience with FJackets . I ordered a jacket from them , and received it in a prompt time . No defects or issues on the jacket . Perfect condition that I will order another one in the near future, the burgundy color one . Thanks for delivering my jacket safely .

11 February 2026
Unprompted review

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