flaconi Deutschland Reviews 24,381

Good choice of products, user friendly web/site and fast delivery.

Legit website and sends free samples with orders. I buy regularly from them

Ordering process went well and delivery was supposedly fast. I used Hermes for delivery and allowed them to drop-of on the staircase in my building. Although I tried to pick up the parcel few minutes after drop-off message there was no parcel. No courtesy by Flaconi and Hermes. All paid price lost! Very unhappy!

Various brands, fair prices, fast and reliable delivery services.

I just had my first order and I loved it!!! Prices are amazing, delivery was fast and convenient (not as fast as Amazon but still :)

Honestly, this is my favorite cosmetics Online store with perfect service. They have always good deals. All my purchases are usually delivered in a time. I can just recommend Flaconi 🩷

It all started with an order placed on October 16th and ended on November 3rd with nothing done. Flaconi Deutschland were unable to process my order for delivery in Italy, even though the country was listed as an option. What really struck me, however, was the incompetence of the customer service. I placed and paid for an order twice, but received nothing and they couldn't tell the reason. They refunded me and suggested I try ordering for the third time. In the end, after repeatedly trying to understand what went wrong with my orders, loss of time and 3 weeks time, they told me that I couldn’t order from Flaconi Germany and had to use Flaconi Italy instead—which doesn’t offer the products I wanted to buy.

Amaizing parfume

Stay far away from these SCAMMERS!

They can't even figure out their own terms and conditions and when you point out their own mistakes you get a really clueless response from what must be an intern(I refuse to believe a normal person can be this cognitively challenged!)!!
It's been a huge headache to return a simple item and they can't figure out how to return the correct amount according to their own return policy and/or terms and conditions!!

There are many better places online to shop that are also much CHEAPER!! STAY CLEAR OF Flaconi!!

I think the discounts and offers from flaconi are unparalleled considering other competitors.

I love shopping at flaconi, always precise updates about deliveries and such a great bonus to have one to two samples which is rare to find. Prices are always super competitive!

Flaconi Service, Batch code:51461 I am contacting you regarding a serious issue with my recent purchase of Jean Paul Gaultier Le Male Le Parfum from Flaconi. The product I received does not match the official product description or images. The metal packaging completely lacks the “Le Parfum” label, showing only Le Male, which raises serious doubts about the authenticity of the item. I have recorded the entire unboxing process on video, which clearly documents the condition of the product as received. I demand that you: Immediately verify the authenticity of this product, Provide a clear resolution, including sending the correct product if mine is incorrect, Advise on the precise steps I must take to rectify this situation. This is an urgent matter. If a satisfactory solution is not provided promptly, I will escalate this issue to relevant consumer protection authorities and pursue all available legal remedies. I expect your immediate and decisive response. Sincerely, [shahin shafizada] my order number Bestell-Nr. 1-576552424

Having just read what happened to other customers exactly the same thing has happened to me. Ordered perfume for 93€ - I only received an empty box. Contacted Flaconi they say they sent it and would contact Hermes, who of course said they delivered it. So no
refund - no apology.
It was my fault that I ordered through Flaconi....
NEVER AGAIN

Got my high-end makeup from Flaconi and it has always been hassle free. They're even generous with discount codes on top of the discounts. 🥰

I am extremely disappointed and frustrated with the service I received from Flaconi and their shipping partner Hermes. This experience has been nothing but stressful and absolutely unacceptable.

One of the biggest issues is that Flaconi works with Hermes – a delivery service known for its unreliable performance. I explicitly requested that the Hermes courier ring the bell before leaving the package anywhere – especially since I was at home waiting for the delivery. But Hermes never rang my bell! I was at home the entire time, waiting. A few minutes later, I received an email stating that the package had been left at the front door at 12:22 p.m. I read the email at 12:27 p.m. and immediately went downstairs – by 12:30 p.m. I was already at the main entrance, but there was no package.

Even worse, Hermes was unable to provide any proof of delivery – no photo, no delivery receipt. Yet both Hermes and Flaconi insisted that the package had been successfully delivered. But a delivery can only be considered successful when the package is actually in the customer’s hands.

What makes this whole situation even worse is that neither Flaconi nor Hermes took any responsibility. They continued to claim that the package had been delivered and offered no support. A refund of the €222.60 I paid was refused, as was a reshipment of the goods – three perfumes from Chanel and Dior.

This is completely unacceptable. I have received many packages from other couriers such as DHL or DPD – they always leave the packages securely in the entrance area, and I have never lost a package before.

This entire situation has been an absolute nightmare, and the lack of accountability from Flaconi and Hermes is simply shocking. I will never order from Flaconi again and can only advise others to think twice, especially if Hermes is responsible for the delivery.

When you spend over €200 on luxury products, you at least expect reliable delivery and honest customer service. Unfortunately, both Flaconi and Hermes failed completely.

Ordered YSL Myslf and Pure Musc For Her Set. Ordered on 2. September and it was already delievered on 4. September (but not at home, it was at Packstation. Thanks DHL, I guess...). The products are original. Thanks Flaconi!
My only "complain" is I was given only 2 female testers, even though ordered 1 male 1 female parfume. I could easily order them seperately and could get 4 testers :( It's not a dealbreaker (to be honest it is not something I care about), but would be a very nice touch.

Everything was great! From the products variety and best prices out there to easy check out to the fast delivery.

The worst customer service ever they never never reply back. My order is no where and kt has not been sent yet

The first shock after opening the package was seeing the state of set-boxes. All sets (creams and serum) ordered came in open boxes and one cream had a trace of finger inside (Lancome renergie h.p.n 300 peptide..). The bottle of a 20ml genifique serum in a set-box was facing down unlike other 2 components... (the box itself looked as if someone tried to forcefully close it). This seems to be a prevalent theme lately so I will think hard before ordering again. Sadly, i really liked their goods and have been placing orders over the last 8-10 years on regular basis.