flaconi Deutschland Reviews 24,381

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Everything arrived on time and in great conditions. I used a discount which felt great to spare money on luxurious perfumes. I would definetively recommend. Also there are so many brands which aren’t... See more

Rated 3 out of 5 stars

My cancelled order was finally refunded after a day. Other sites I shop on automatically release reserved funds if an order is cancelled or refunded. I don't know why this site works differently.... See more

Company replied

Rated 5 out of 5 stars

EXCELLENT SERVICE! Premium quality, Fast shipping, high-end support. I ordered four days ago and received all the goods in a WELL-PROTECTED excellent package! I will DEFINITELY shop again from Fla... See more

Rated 5 out of 5 stars

This is the only website I use after trying multiple others to order cosmetic products, hair care products as well as perfume. Fast delivery best price. Very huge product variety and the best is you g... See more

Company details

  1. Beauty & Well-being

Written by the company

Flaconi gehört zu den führenden Onlineshops für Beauty-Produkte in Deutschland. Das umfassende Sortiment von flaconi.de bietet eine große Auswahl an Produkten aus den Bereichen Parfum, Pflege, Make-up, Haarpflege sowie Tools und Accessoires. Der Onlineshop deckt dabei, von Drogerie über Naturkosmetik bis Premium, alle Produktsegmente ab. Mit über 720 Marken und 45.000 Produkten hält Flaconi mehr Produktvielfalt als jeder andere Beauty-Onlineshop bereit. Von Premiumprodukten bis hin zu alltäglichen Begleitern - von Topsellern bis hin zu personalisierten Angeboten. Flaconi hilft dabei, die eigene Schönheit täglich neu für sich zu entdecken. Find your beauty. Everyday.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

24k reviews

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Replied to 73% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

Free gift out of stock without warning — Great perfume

This was my first time ordering from Flaconi. The perfume I bought arrived in perfect condition and smells amazing, so no complaints there. However, I was supposed to receive a free gift with my order, and it didn’t come. When I contacted customer service, they told me it was out of stock. By the time they replied to my email, I had already placed other orders with them — which I might not have done if I had known the gift wasn’t available.

I think Flaconi really needs to update their product pages in real time to reflect gift availability before people place an order — even if they already have a “free gift” info page, it should be clearly shown right where the product is listed. This would save customers from disappointment. Overall, the perfume itself was great, but the lack of clear communication means I’m unsure if I’ll order again.

8 August 2025
Unprompted review
flaconi Deutschland logo

Reply from flaconi Deutschland

Dear D., thank you for your feedback! We're sorry the free gift was unavailable and that this wasn't clearly communicated. We always state in the shop that the goodies are shipped depending on availability and that we only receive them in limited quantities.
We appreciate your suggestion and will look into improving how gift availability is shown on our product pages.
Best regards, your flaconi Team

Rated 1 out of 5 stars

Doubt About Authenticity of My Falconi Order

I have been using Dior Sauvage Elixir for three years and this is the first time I ordered it through Falconi. The package arrived in a small packaging, not the usual large cube-shaped box I’m used to.

When I spray it, I immediately notice that it is much weaker. After about half an hour, the scent is barely noticeable, whereas before, just one spray would last me for two days.

I feel that something is wrong with this delivery or the company.

5 August 2025
Unprompted review
Rated 3 out of 5 stars

Not What I Expected

I ordered a perfume that was described as very similar to my favorite, Flowerbomb. Unfortunately, to me, it smelled nothing like it, just strong and not something I would use again..

Maybe others enjoy it more, but the one I chose didn’t come close to what I was hoping for

You end up paying a decent amount without knowing what you'll actually get. That part was a real letdown

Flaconi offer samples, but it's not cheap

30 July 2025
Unprompted review
Rated 5 out of 5 stars

I love flaconi, best price

I love Flaconi—they always offer great prices, and their 60-day return policy is perfect. Customer support is also great and always responsive in 2-3 working days. It makes shopping so much easier: if I find an item at the same price on Flaconi and another site, I always choose Flaconi. I’ve ordered five or six times so far. Definitely recommended!

15 May 2025
Unprompted review
Rated 1 out of 5 stars

Fake product

I ordered a kerastace night serum and when i used it several times , found it is strange. not only about the quality but fake appearance and when checked it more carefully, yes!! It was fake. It was just 3 euros cheeper and completely fake. It is a big shame

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Scam Finger weg!!!

Be careful, Flaconi used to be honest but they have turned to be a huge scam.I recently bought products worth 447€.Flaconi did not ship goods worth over 384€ and have refused to take responsibility.

12 June 2025
Unprompted review

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