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Fleet Mortgages Reviews 

257
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 144 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and responsive team members who go above and beyond to make complex application processes feel much smoother and easier to manage. Many consumers highlight the exceptional support, expert guidance, and highly efficient communication received from the dedicated team throughout all stages of their financial cases. Some reviewers were not happy with the lengthy timescales, constant back and forth communication issues, and demanding paperwork requirements. A few other people also felt that the turnaround times for document checks could be frustratingly slow and difficult to navigate during busier operating periods.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient support, clear... See more

Staff

Customers report positive experiences with staff, highlighting the knowledgeable, responsive, and supportive... See more

Customer service

Users describe positive interactions with customer service, highlighting responsive and supportive team... See more

User experience

Clients share positive opinions on user experience, highlighting speedy and straightforward systems that make... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick turnaround times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a broker with 35 years of experience, I have to give thanks to Fleet and the great team that have been looking after my cases over the years and after the latest two completions. The Fleet team of... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Josh Parker highly enough. As my BDM at Fleet Mortgages, he went above and beyond at every stage of the process and played a vital role in getting my deal over the line. His proactiv... See more

Company replied

Rated 5 out of 5 stars

Sometimes it really is the simple things which make a difference. It was a pleasant surprise to receive a call from Fleet Mortgages this morning to pro-actively advise us that a new lower rat... See more

Company replied

Rated 5 out of 5 stars

Historically I had found Fleet quite difficult to deal with. Their underwriting process required a lot of info, often far too much! Of late I am pleased to say this has improved hugely, underwriting i... See more

Company replied


Company details

  1. #21 of 25 best companies in Mortgage Lender
  2. #78 of 103 best companies in Financial Institution

About Fleet Mortgages

Written by the company

Fleet Mortgages is a trusted name in the buy-to-let market, helping its intermediary partners achieve successful outcomes for their landlord clients. We're a specialist buy-to-let, intermediary-only lender, and we were acquired by Starling Bank in 2021.

Whether your clients are looking for Individual, Limited Company Buy-to-Let mortgages or seeking finance for HMO/MUBs, Fleet Mortgages is well-positioned to help your clients with the right solution for their needs. Our professional team has exceptional market knowledge and a wealth of experience within the buy-to-let sector.

Start the buy-to-let conversation with Fleet today.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

257 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(257)

140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As a broker

As a broker, i enjoy using fleet, their system is simple, underwriting use common sense, but best of all is their BDM support. Josh Parker is amazing - He always answers his phone (Don't underestimate that quality) and can make sense of anything. He has been instrumental in helping me source and key the case i have with them currently 10/10

2 August 2024
Unprompted review
Fleet Mortgages logo

Reply from Fleet Mortgages

Hi Ashley, thank you so much for your lovely feedback and we're happy to hear about your recent experience of working with us. We pride ourselves on having an amazing team here at Fleet so we’ll make sure we pass your feedback on to Josh and we look forward to working with you again.

Rated 1 out of 5 stars

I would generally not give any reviews…

I would generally not give any reviews but in this case, I thought I should leave a review to alert others which may at least benefit them. Please don't go with Fleet. Response time is absolutely slow. No transparency. Not communicative. They just drag the things.

8 August 2024
Unprompted review
Fleet Mortgages logo

Reply from Fleet Mortgages

Thank you for your feedback and we’re sorry to hear about your experience. At Fleet Mortgages, we take feedback seriously and we are constantly looking to improve the way we do things. We would like to find out more about your case so if you would like to discuss your experience further, please contact our Complaints team on: 01252 916 800.
Alternatively, if you would like to raise a formal complaint, please use this form to provide additional details: https://www.fleetmortgages.co.uk/complaints/

Rated 5 out of 5 stars

Huge thanks....

I would like to give a huge thank you to Stella and Hannah for their invaluable help to get a large portfolio case agreed with credit. We worked as a team and I couldn't have done it without their help. If you want a lender that wants to say yes to your deal, look no further than Fleet Mortgages.

1 August 2024
Unprompted review
Fleet Mortgages logo

Reply from Fleet Mortgages

Hi Peter, thank you so much for your lovely feedback and we're happy to hear about your recent experience of working with us. We have an amazing team here at Fleet so we’ll make sure we pass your feedback on to Stella and Hannah and we look forward to working with you again

Rated 5 out of 5 stars

Fleet deliver

I've had a brilliant experience with Fleet. The speed was exceptional and nothing that was requested too onerous. Naz and Dave are huge assets to the team and are so responsive and helpful, always. THANK YOU!

31 July 2024
Unprompted review
Fleet Mortgages logo

Reply from Fleet Mortgages

Hi Adam, we just wanted to say thank you for taking the time to leave us a 5* review, we really appreciate it. We're very lucky to have such an amazing team here at Fleet and we're so glad you agree. We look forward to working with you again

Rated 5 out of 5 stars

Fleet has the best BDM team Stella &…

Fleet has the best BDM team Stella & Hannah, they are amazing, they are always there to answer and guide me, specially my complex cases. I am so grateful to them for their prompt response and guidance.

16 July 2024
Unprompted review
Fleet Mortgages logo

Reply from Fleet Mortgages

Thank you so much for taking the time to leave us a 5* review, we really appreciate it. We have an amazing team here at Fleet so we’ll make sure we pass your feedback on to Stella and Hannah and we look forward to working with you again

Rated 5 out of 5 stars

Mortgage Broker

I have been using Fleet for my clients for years now, and for those cases that arent vanilla/squeaky clean, Fleet are an absolute dream!
Rates are competitive and service is much quicker than most.
I am also lucky enough to have Stella as my field BDM and Hannah as my telephone BDM who are both absolutely brilliant when help is needed! :)

11 July 2024
Unprompted review
Fleet Mortgages logo

Reply from Fleet Mortgages

Hi Aaron, thank you so much for the lovely feedback. We have an amazing team here at Fleet so we’ll make sure we pass your comments on to Stella and Hannah and we look forward to working with you again

Rated 5 out of 5 stars

I have been working with Fleet mortgage…

I have been working with Fleet mortgage for the last 5 years and have a good working relationship. what i like is the consistency of the underwriting process and the ability to get results with the help of the BDM's should the case not progress as planned. I would strongly recommend fleet if you want the personal touch.

are

11 July 2024
Unprompted review
Fleet Mortgages logo

Reply from Fleet Mortgages

Thank you for your feedback. We’re so happy to hear that you get the personal touch when you work with Fleet and we look forward to working with you again

Rated 5 out of 5 stars

Stella and Hannah are amazing and…

Stella and Hannah are amazing and really helpful. Always ready to jump in and sort things out.

Thank you

10 July 2024
Unprompted review
Fleet Mortgages logo

Reply from Fleet Mortgages

Hi Vera, we just wanted to say thank you for taking the time to leave us a 5* review, we really appreciate it

Rated 5 out of 5 stars

Stella & Hannah at Fleet have been our…

Stella & Hannah at Fleet have been our go to person who have helped us with a Simle on several cases we have submitted to Fleet.

Happy to have them as our BDM

10 July 2024
Unprompted review
Fleet Mortgages logo

Reply from Fleet Mortgages

Thank you so much for your feedback. We have an amazing team here at Fleet so we’ll make sure we pass your feedback on to Stella and Hannah and we look forward to working with you again

Rated 5 out of 5 stars

As a mortgage broker who specialises in…

As a mortgage broker who specialises in some of the more 'quirky' cases, its always nice when Fleet appear at the top of the table as it means I know I will get the support I need to help with this. I also know they are very fair with their underwriting and can accept some quite complex situations. Both of my BDM are extremely happy to help when asked too.

10 July 2024
Unprompted review
Fleet Mortgages logo

Reply from Fleet Mortgages

Hi Austyn, we just wanted to say thank you for taking the time to leave us a 5* review. We know that buy-to-let lending can sometimes be challenging but that’s why we love it. It's great to hear that we've been able to help you with some of your more 'quirky' cases and we look forward to working with you again in future

Rated 5 out of 5 stars

Great lender

knowledgeable staff, great lender to talk through your case prior to application. Underwriters with the ability to think on their feet. A lender that wants to lend, they will work with the broker to get the result where ever possible.
Hannah & Stella are a fab team too

10 July 2024
Unprompted review
Fleet Mortgages logo

Reply from Fleet Mortgages

Thank you so much for leaving us a 5* review. We're lucky to have an amazing team at Fleet so we're happy to hear you feel the same and we look forward to working with you again

Rated 5 out of 5 stars

Broker Review

Stella and Hannah have always been extremely helpful as BDMs. They are always on hand if any issues arise or if you need to discuss any enquiries. From a broker perspective the online portal is user friendly and logical.

9 July 2024
Unprompted review
Fleet Mortgages logo

Reply from Fleet Mortgages

We just wanted to say thank you for taking the time to leave us a 5* review, we really appreciate it. Great to hear that your BDM team are always there when you need support. We look forward to working with you again

Rated 4 out of 5 stars

Limited company mortgages

Fleet have some of the most open criteria when it comes to Limited company mortgages. The BDM team are fabulous and always there to help with the trickier elements of underwriting in the post PRA world

23 May 2024
Unprompted review
Fleet Mortgages logo

Reply from Fleet Mortgages

Hi Ian, thank you so much for your feedback. We have a fantastic team here at Fleet and we're glad you agree. We look forward to working with you again

Rated 5 out of 5 stars

Fleet have found a way to offer a common sense approach

Firstly, my contact at Fleet is outstanding. Katy Williams has a deeply thorough knowledge and is meticulous in any response. Always being clear and honest.
In my position as a broker/business owner it's important to have consistency mixed with common sense when it comes to complicated mortgage solutions like LTD Co buy to let transactions. Fleet have found a way to offer a common sense approach, coupled with genuinely well priced products and consistency in underwriting.

8 July 2024
Unprompted review
Fleet Mortgages logo

Reply from Fleet Mortgages

Thank you so much for leaving us a 5* review. We love feedback like this and we'll make sure to pass your comments on to Katy. We look forward to supporting you and your clients in future

Rated 5 out of 5 stars

Thank you Naz Buckler & Dave Horsman!

For brokers who aren't restricted to particular lenders or panels, its paramount to ensure each clients individual ambitions, goals & objectives are met when matching their requirements against lenders products & criteria.

Clients appreciate hearing hidden nuggets from their specialist brokers like how smooth lender processes are, what exceptions may be possible, borrower application experience, but perhaps more importantly, lender service levels. The impact that has on fostering a feeling of funding certainty is immeasurable.

Naz Buckler and Dave Horsman, my BDM's at Fleet Mortgages are always happy to discuss prospective / ongoing cases & the responsive Underwriting team that supports them don't let them down either, continuing to solve various criteria funding questions.
Their ability to package information to meet criteria results in yes's more often than not (brokers appreciate this).
My clients & I are grateful for them going above & beyond on more occasions than I can remember to help get quirky cases over the line in this challenging climate, & I look forward to continue working with them in future.

1 July 2024
Unprompted review
Fleet Mortgages logo

Reply from Fleet Mortgages

We just wanted to say thank you for taking the time to leave us a 5* review, we really appreciate it. We pride ourselves on having a fantastic team here at Fleet so we love hearing that they go above and beyond. We look forward to continuing to support you and your clients in future

Rated 5 out of 5 stars

Great broker experience

Fleet have been amazing for me and my business. The ease of systems along with the willingness to lend where other lenders would not is great. They take a common sense approach and they are a pleasure to deal with.
I want to especially highlight Lucy Freeman & Katy Williams who are my BDM's. They offer me constant support and guidance. They are very efficient and have helped me on numerous cases. They are a real credit to Fleet and I'm so grateful for their continued help.

7 July 2024
Unprompted review
Fleet Mortgages logo

Reply from Fleet Mortgages

Hi Graeme, thank you so much for your lovely feedback and we're happy to hear about your experience of working with us. We have an amazing team here at Fleet so we’ll make sure we pass your feedback on to Katy and Lucy and we look forward to working with you again

Rated 5 out of 5 stars

Good lender to work with

Always had a good working relationship with this lender, especially with BDM Donna Spence who is always quick to respond to any queries and help expedite cases when required. Good criteria particularly for Ltd company BTL and will continue to use Fleet into the future.

5 July 2024
Unprompted review
Fleet Mortgages logo

Reply from Fleet Mortgages

We just wanted to say thank you for taking the time to leave us a 5* review, we really appreciate it. We look forward to working with you again

Rated 5 out of 5 stars

Excellent Service!

I have worked with Fleet on a number of cases so far this year and the service is great. Clear criteria and indication of timescales which is super helpful for advice and case management. Whenever I need help my BDM Donna Spence is always quick to respond and super knowledgeable. Also, very refreshing for underwriters to call with updates and discuss cases. Thank you Donna Spence, Louisa Richie & the Fleet team!

5 July 2024
Unprompted review
Fleet Mortgages logo

Reply from Fleet Mortgages

Hi Angela, thank you so much for your feedback. We have an amazing team here at Fleet so we’ll make sure we pass your feedback on and we look forward to working with you again

Rated 5 out of 5 stars

Very Quick!

I have a limited company buy to let mortgage with Fleet. Process was very easy to understand, quick and helpful from start to finish.

28 June 2024
Unprompted review
Fleet Mortgages logo

Reply from Fleet Mortgages

Hi Timothy, that's great to hear and thank you so much for taking the time to leave us a review. We're delighted you had a positive experience of working with us

Rated 5 out of 5 stars

One of the best specialist lenders

Fleet are generous on affordability and the support from our BDM Donna is second to none. Great with complex structures, properties near commercial establishments, free valuations with some products - the list goes on.

3 July 2024
Unprompted review
Fleet Mortgages logo

Reply from Fleet Mortgages

Hi Babs, thank you so much for taking the time to leave us a 5* review. It's great to hear so many positives about working with Fleet. We'll make sure to share your feedback on to Donna and we look forward to working with you again.

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