I cannot rate Fletchers highly enough. From start to finish, little over one year. Lauren Bayliff is an absolute asset to the firm. Professional, friendly, knowledgeable and detailed. Lauren secured... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Huge thanks to all at Fletchers Solicitors (Southport) for your care, time and patience with concluding my claim with the most amazing outcome. Though I knew what had happened to me was terrible, it w... See more
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Have always been kept in the loop and communicated with from the very beginning, some personal touches along the way too make me thankful I chose this firm. I’ve been made feel at ease throughout the... See more
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Very professional, talked me through each stage letting me know what was needed from me. Any questions were felt with promptly and kept me up to date with progress, getting a settlement before court f... See more
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Company details
- #55 of 83 best companies in Law firm
- #2 of 5 best companies in Civil Law Attorney
- #39 of 60 best companies in Lawyer
- #26 of 36 best companies in Personal Injury Lawyer
Written by the company
When life changes in a moment, finding the right support can make all the difference. At Fletchers Solicitors, we support people and families through some of the most difficult times in their lives - whether that’s recovering after a serious injury or seeking answers following medical negligence. We combine expert legal guidance with practical rehabilitation and wellbeing support, helping our clients understand what’s happened, what comes next, and how to move forward with confidence. Our focus goes beyond the legal claim- it’s about standing alongside you, providing clarity, reassurance, and the support needed to rebuild for the moments that matter most.
Contact info
St James' Tower, 7 Charlotte Street , M1 4DZ, Manchester, United Kingdom
- 03300080320
- enquiry@fs.co.uk
- www.fletcherssolicitors.co.uk
Contact the Specialist Lawyers
4.7
Excellent
5k reviews
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Poor communication don't get back to…
Extremely disappointed with the service
I am extremely disappointed with the service I have received so far. Despite having a No Win No Fee agreement in place, I have still not even been allocated a solicitor to deal with my case.
As far as I am aware, the only action taken to date has been a request for medical records. I have also experienced difficulties getting responses to telephone calls and have been left without clear communication about what is happening with my case.
I appreciate that legal cases can take time, but I would expect basic communication, a named solicitor and a clear explanation of what work is being undertaken.
At this stage, I am seriously questioning whether I want this firm to continue acting for me and would like a clear explanation of the lack of progress and communication.
12 August 2026
Unprompted review
Reply from Fletchers Solicitors
Hi Anthony,
We're sorry to hear that you are unhappy with your experience and appreciate the concerns you have raised regarding communication, progress on your claim and the allocation of a solicitor.
We understand how important it is to receive regular updates and clear information about what is happening with your case, and we're disappointed to hear that this has not been your experience.
Unfortunately, we are unable to identify your file from your review alone. In order for us to investigate your concerns and provide a full response, we have sent a Trustpilot information request. Please provide your reference number, full name and contact details via the secure link, and a member of our team will review the matter and be in touch directly.
Thank you.
Samantha
I’m really happy with the service I…
I’m really happy with the service I received from Louise Maloney at Fletchers. My claim took quite a while from start to finish ( around 15 months ) , but Louise was always helpful, kept me updated and was there whenever I had any questions or worries. It’s been a long journey, but it’s finally come to an end and I’m really pleased with the outcome.
Thank you so much Louise for all your help and support throughout. I really appreciate everything you’ve done for me and I would definitely recommend Fletchers. 😊
12 August 2026
Unprompted review
Reply from Fletchers Solicitors
Hi Hayley,
Thank you for taking the time to leave such a lovely review!
We're pleased to hear about the positive experience you had with Louise. While we appreciate that a claim journey can feel lengthy, it is great to know that Louise kept you informed throughout, and provided the support and reassurance you needed along the way.
We will share your kind comments with Louise who will be delighted to receive your feedback.
Thank you for your recommendation. We wish you all the very best for the future.
Samantha
There doing a great job and keeping me…
There doing a great job and keeping me updated with any news
4 August 2026
Reply from Fletchers Solicitors
Hi,
We're pleased to hear that you're happy with the service you've received and that the team is keeping you updated with any developments regarding your claim.
Thank you for your feedback so far. We wish you all the best as your claim progresses!
Samantha
my case handler
my case handler, Barbara Dytwinska, was extremely professional and nothing was ever too trouble or too much of a challenge for her. She responded to e-mails very promptly and guided me through the whole process from start to finish.
11 August 2026
Unprompted review
Reply from Fletchers Solicitors
Hi Alex,
We're pleased to hear that Barbara provided such professional support and it's great to know that nothing was ever too much trouble. Providing this level of support and reassurance is exactly what we strive for, so we're pleased this was reflected in your experience.
We’ll be sure to pass on your lovely comments to Barbara—she’ll be delighted to hear how much her help and dedication were appreciated.
Thank you for taking the time to share your feedback. We wish you all the best!
Samantha
Sonia Urfa was so helpful and kept me…
Sonia Urfa was so helpful and kept me informed all the way through.
11 August 2026
Unprompted review
Reply from Fletchers Solicitors
Hi Lynn,
We’re glad that Sonia was so helpful and kept you informed throughout your claim. We’ll be sure to pass on your lovely comments to her—she’ll really appreciate your recognition.
Thank you for taking the time to share your feedback. We really appreciate it.
Best wishes,
Samantha
Thank you Sonia
Sonia went far and beyond working on my case . Even when marks were dragging their feet she chased them up Sonia knew how important it was for me to get this over and done with especially as it was nearly 14 months
To get here and for it to end on the 1st year anniversary of my twins death ment a lot to me. Thank you Sonia for all your hard work
22 October 2025
Unprompted review
Reply from Fletchers Solicitors
Hi Miriam,
Thank you so much for taking the time to share your experience. We’re so pleased that Sonia provided such dedicated support throughout your case and went above and beyond to help bring it to a conclusion.
We understand how important it was for you to achieve a resolution, particularly given the personal significance of the timing. It’s wonderful to know that Sonia’s persistence and determination helped to achieve a positive outcome during what has been an incredibly difficult period.
We’ll pass on your heartfelt thanks to Sonia, as your kind words will mean a lot to her.
We wish you all the very best for the future.
Samantha
Feedback
Throughout my dealings with Fletchers Solicitors, I found them to be most professional. I was kept up-to-date with how things were progressing and everything was explained in a clear manner. If ever I had a query, the people I was dealing with ie Louise Cassidy and Gerard Horton would come back to me in a timely manner and they were most helpful and empathic. I would highly recommend their services.
2 July 2026
Unprompted review
Reply from Fletchers Solicitors
Hi Susan,
We’re so pleased to hear that you found our team professional, helpful, and supportive throughout your claim.
Keeping our clients informed and explaining things clearly is incredibly important, so it’s wonderful to know that you felt up to date with progress and that any questions you had were answered promptly and with empathy.
We’ll make sure to pass on your kind words to Louise and Gerard who will be glad to know their support and commitment made such a positive difference to your experience.
Thank you also for your recommendation, it's really appreciated!
We wish you all the best.
Samantha
I am very satisfied with your services
I am very satisfied with your services. Everything was handled quickly and efficiently, and your approach throughout was highly professional, polite, and respectful. You responded promptly to all emails and kept the case progressing smoothly, which gave me great peace of mind. The case was also resolved in a short time. Thank you sincerely for your hard work—I would definitely recommend you to others.
31 July 2026
Reply from Fletchers Solicitors
Hi Hassan,
We’re really pleased to hear that you were satisfied with the service you received and that your case was handled so quickly, efficiently, and professionally. It’s wonderful to know this gave you peace of mind throughout the process.
Thank you so much for taking the time to share your experience and for your recommendation. We wish you all the very best for the future.
Samantha
Rachel was very helpful and always in…
Rachel was very helpful and always in contact with updates on my claim would highly recommend Fletchers Solicitors
6 August 2026
Unprompted review
Reply from Fletchers Solicitors
Hi Sarah,
We’re pleased to hear that Rachel kept you well informed throughout your claim and provided helpful support along the way. We’ll be sure to pass on your lovely comments to her—she’ll really appreciate your recognition.
Thank you also for your recommendation. It's great to know that you would recommend Fletchers Solicitors to others!
We wish you all the best.
Samantha
Exceptional Legal Support and Results
I cannot thank Kate and her entire team enough for their exceptional support, expertise, and professionalism. Navigating a clinical negligence claim is daunting, but having Kate represent me makes all the difference.
Kate is strategic, highly skilled, and proactive. She is successfully securing vital interim payments to fund my ongoing care and private treatment, lifting a huge weight off my shoulders.
Beyond their legal expertise, every member of staff is warm, professional, and prompt. They keep me updated throughout the process and explain every step clearly.
I am deeply grateful to Kate and the team for everything they are doing, and I highly recommend them to anyone in need of top-quality legal representation.
6 August 2026
Unprompted review
Reply from Fletchers Solicitors
Hi Kady,
Thank you so much for taking the time to share your experience. It's great to hear that Kate and the wider team have provided you with such exceptional support.
We know how daunting and complex these cases can be, so it’s wonderful to know that Kate’s expertise, proactive approach, and clear guidance have helped ease some of the pressure during this difficult time.
We have passed your kind words to Kate and the team. Your feedback will mean a lot to them and is a testament to their dedication and hard work.
Thank you for your recommendation and putting your trust in us. We wish you all the very best as your recovery and claim continue!
Samantha
Very very professional kept InTouch,let…
Very very professional kept InTouch,let me know what was happening, always asked me if there was anything else I needed to put forward, always polite and courteous, would highly recommend them to anyone
6 August 2026
Reply from Fletchers Solicitors
Hi Larry,
We’re delighted to hear that you found our service professional and that you felt well informed throughout the process.
Keeping our clients updated every step of the way, while ensuring they have every opportunity to share information that may help their case, is incredibly important to us. It’s wonderful to know that you found the team polite, courteous, and supportive throughout.
Thank you for your recommendation and for taking the time to share your experience. We really appreciate your feedback.
All the best,
Samantha
I would like to highly commend the…
I would like to highly commend the team’s work\. I received a positive outcome in my case in just three months\. I highly recommend them to everyone\.
30 July 2026
Reply from Fletchers Solicitors
Hi Vladimir,
Thank you so much for your kind feedback. We’re so pleased that you achieved a positive outcome in such a short amount of time and that you were happy with the service you received.
Your recommendation means a lot, and we really appreciate you taking the time to share your experience.
We wish you all the very best for the future.
Samantha
I was injured after a car knocked me…
I was injured after a car knocked me off my bike. Anna handled my case. She kept me informed throughout the process, and she was a pleasure to deal with.
6 August 2026
Unprompted review
Reply from Fletchers Solicitors
Hi Dawn,
We’re delighted to hear that Anna provided such a positive experience and kept you informed throughout your claim following your cycling accident. We’ll be sure to pass on your lovely comments to her—she’ll really appreciate your recognition.
Thank you for taking the time to share your experience. We wish you all the very best for the future.
Samantha
Good feedback and good team to work…
Good feedback and good team to work with will use again if needed 👍
6 August 2026
Reply from Fletchers Solicitors
Hi Tuseef,
We're delighted to hear that you had a positive experience with our team. We really appreciate your feedback and are pleased that you would consider using our services again if needed.
We wish you all the very best for the future.
Samantha
Amazing service from start to finish…
Amazing service from start to finish always kept in the loop from day one,to a satisfactory conclusion to my claim I would like to say a big thank you to Jessica and Caitlin and all the team at fletchers for a 1st class service and all the support and advice ive received would definitely recommend fletchers solicitors.
5 August 2026
Unprompted review
Reply from Fletchers Solicitors
Hi Carole,
Thank you for taking the time to leave such a positive review!
We're glad to hear that you felt so well supported throughout your claim and that you were kept updated every step of the way. We're especially pleased to hear your kind words about Jessica and Caitlin. We'll make sure your thanks are passed on to them and the wider team, who will be delighted to know the difference their support and advice made.
Thank you for your recommendation and for placing your trust in Fletchers Solicitors. We wish you all the very best for the future.
Samantha
Settlement Achieved
Settlement Achieved
What a rollercoaster of a ride this has been. Almost 3 years ago my husband had an injury which has for him changed his life. We contacted Fletchers Solicitors who took on the case. It has been an ongoing and lengthy process due to this being done in current time and not after an accident. The initial couple of years were hard work which was slightly frustrating, But we can honestly say that from January 2026 Mr Paul Pike and his team have been amazing and with guidance from him we reached a settlement figure and accepted it and as of today we can now say that the journey to our new normal will be slightly easier. Would highly recommend Mr Pike and his colleagues to anyone.
5 August 2026
Unprompted review
Reply from Fletchers Solicitors
Hi Joanne,
We're so pleased that we were able to support you and your husband through what must have been a really difficult time.
We're really grateful for your kind words about Paul and his team. Securing the right outcome after such a long and complex journey is incredibly important, and we're delighted that their guidance and commitment helped you reach a settlement that will make life a little easier as you move forward.
We'll be sure to pass your feedback on to Paul and his colleagues, who will be pleased to know the difference their support has made.
Thank you for taking the time to share your experience with us, we wish you and your husband all the very best.
Samantha
Kept me well informed every step of the…
Kept me well informed every step of the way. The service was second to none. Very professional. Great result.
21 July 2026
Reply from Fletchers Solicitors
Hi Steve,
Thank you for taking the time to leave us a review.
We're really pleased to hear that you felt well informed throughout your claim and that the service you received was of such a high standard.
We're also delighted that we were able to achieve a great result for you. Thank you for trusting us with your claim, and we wish you all the very best for the future.
Best wishes,
Samantha
Fletchers price was reasonable
Fletchers price was reasonable, they where straight and true keeping it real where they had to and acting with compassion when that was required.
I thank them because these roads are rocky to traverse, and if not for ones like Fletchers navigating them through these mine fields, the little man would be trampled more frequently.
4 August 2026
Unprompted review
Reply from Fletchers Solicitors
Hi Yah,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found our approach honest, compassionate and supportive throughout your claim. We understand that the legal process can be challenging, so it's good to know that our team helped guide you through it.
We'd love to pass your feedback on to those involved in your case. Unfortunately, we're unable to identify your file from your Trustpilot review alone. If you're happy to do so, we've sent you a Trustpilot request for some additional details and would be grateful if you could respond, so we can ensure your feedback reaches the right people.
Thank you again for your recommendation and for placing your trust in Fletchers. We wish you all the very best for the future.
Samantha
Graham Leslie Marshall
I would completely trust my solicitor Stephen Hathway.
He was always professional when my emotions got the better of me. He isn’t just a suit!,
Stephen did get justice for my father. Even when the odds were against us, He listened to my truths and fought for my dad, getting 2nd professional options. Which was right.
I’ve never wrote a review in my life but feel I need to write this review for thanks to Stephen Hathway.
I
Thank you
3 August 2026
Unprompted review
Reply from Fletchers Solicitors
Hi Caroline,
Thank you so much for taking the time to share your experience and for trusting us with your claim.
We're delighted that Stephen helped secure the outcome your father deserved, and that you felt listened to and supported during what we appreciate was an emotional and challenging time.
We feel very privileged that you chose to write about your experience with us in your very first review! Knowing that Stephen's work inspired you to do so is something we value greatly.
Your feedback will mean a lot to Stephen and the wider team. Thank you again for sharing your story, and we wish you and your family all the very best for the future.
Samantha
The Lawyers I needed for my case
I was fully supported from the start of the case till the ending
I was guided and had full explanation of every step of the process
The Lawyers the receptionist and the entire team was amazing
16 August 2025
Unprompted review
Reply from Fletchers Solicitors
Hi Agyekumwaa,
We're so pleased to hear that you felt fully supported throughout your claim and that every stage of the process was clearly explained to you.
It's also fantastic to hear your kind words about our lawyers, reception team and everyone involved in your case. We pride ourselves on working together to provide the best possible support, and your feedback is really appreciated.
Thank you for placing your trust in us. We wish you all the very best for the future.
Samantha
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