Fleur Quebec Reviews 508

Flowers were delivered promptly the day I ordered them.
I assumed the flowers were in a vase but they were not. Should have read the details more carefully, but it should have clearly stated NO VASE.
I received a picture of the flowers from my friend and they did not look like the Supersize I ordered, but rather the Regular Size. Very disapointing. Will never order from this company again.

I attempted to place 2 orders for flowers simultaneously on the Bloomex website. Apparently the website cannot process this kind of request. Payment was processed before I found this fact out. Not good. It should be fixed. I called the help line and Allan was very accommodating and helpful in sorting out my problem. Kudos to Allan.

Lily helped me via chat when I hit a snag entering an address on my online order. She responded quickly and provided thoughtful service. Much appreciated!

Lily was a great help in ordering flower delivery service today. There was a glitch in the system and I was pressed for time and she got everything all fixed up in record time. Thanks, Lily: a very beautiful name working for (appropriately) a flower company.

Eva was very polite and quick to resolve my issue.

We were out of country when our good friend lost his Dad. I phoned and explained what kind of arrangement I was looking for. It needed to be delivered out of town to an residence on an acreage. It was all completed beautifully and efficiently. A picture was taken and sent to us from the receivers and it was a lovely bouquet. I would definitely recommend and use this florist again.

There are a front for bloomex poor service who wants to look more local. They will not deliver on time, and claim that under all those fine prints, they don't have to refund even if the don't deliver. Totally insane.

I was having trouble closing my order so went to the help chat and Lily was a great help. She finished off the order very quickly. Thank you Lily

The basket was delivered without the word and signature. The recipient did not know who the basket came from...

I’m really disappointed with my recent order. The flowers delivered were completely different from what I had selected — not just minor substitutions, but an entirely different theme, colour palette, and overall style. The arrangement I received bore little resemblance to what was advertised or ordered.

To make matters worse, I had specifically paid for a supersize arrangement, which was clearly not what was delivered. The bouquet was smaller and lacked the fullness and impact I expected.

I understand that substitutions can sometimes be necessary, but they should at least be in keeping with the original design and value. This felt like a poor replacement with no attention to the original request.

Overall, this experience did not meet expectations, especially given the price paid. I would not feel confident ordering again based on this experience.

The customer agent responded promptly when my order was not delivered

I had great experience from them. The order i made didn't match what was delivered but the issue was solved quick and effectively.

Nice selection, good delivery

Nice flowers received at the appropriate time. Friendly user platform. Not very useful the shop app to follow the delivery. No reply to messages sent to Fleur Québec. Overall good experience

Great service, prompt delivery and communication. We had a pleasure working with Bloomex.

on time delivery.

Top notch customer service from Fred. He fixed up our order and ensured details were accurate. Really appreciated Fred's responsiveness and support!

I enjoyed interacting with Fred over the chat functionality. Bloomex is hit and miss with me, it depends on which city I'm having the bouquets delivered.

AALIYAH was vey helpful when I was unable to complete my order online.

I made my order with Chris
I was close o delivery time and he made sure.
My order was ready to be delivered. I had
Never ordered from this counpany before and I was very pleased and I know I will use it again! my friends loved.
This fruit basket , all this happened because of Chris
He was wonderful. Friendly positive and helpful!

R