Very happy with your service , helpful staff and good to be able to speak on the phone ! Unfortunately in the Autumn of 2025 I had to cancel my holiday, after I had gathered all the relevant informa... See more
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I've now used Flexicover for my travel insurance twice and have been very happy with their service. They were able to cover all of my pre-existing medical conditions at a reasonable price, which gave... See more
Flexicover is my go-to insurer for travel insurance. Quick and easy to arrange cover with them as you prepare your future travel plans or need to quickly put cover inplace for an urgent journey abro... See more
Always helpful...Always contactable , Always competitive prices for their Travel Insurance products...As a long standing customer they are a pleasure to deal with.Thk- U FLEXICOVER❣️
Company details
- #44 of 67 best companies in Travel Insurance Company
- #140 of 228 best companies in Insurance agency
- #79 of 136 best companies in Insurance company
About Flexicover Travel Insurance
Written by the company
Flexicover is one of the UK’s leading travel insurance providers. We have made customer satisfaction and value for money our main focus and pride ourselves on providing a quick, efficient and uncomplicated service. We believe choosing the right holiday insurance is just as important as choosing the right holiday destination. That’s why we provide a wide range of policies, so you can pick the most appropriate insurance cover to suit your needs.
Why choose Flexicover?
Written by the company
- Benefits of Choosing Flexicover
- - 24/7 Emergency Medical Helpline - 100+ Activities Covered As Standard - Up to £10m Medical Cover Per Person - Up to £5,000 Cancellation Cover Per Person
- Featured in the Which? Best Rate Tables
- To view the Best Rate Policy tables for travel insurance online please follow the link: https://www.which.co.uk/money/insurance/travel-insurance/travel-insurance-reviews/best-and-worst-travel-insurance-ad1xp1C7eKFR
- Call Centre
- Our friendly customer service team is ready to assist! If you have any questions or would like to speak with someone directly, feel free to give us a call at 0333 005 1071. We are open 8am-7pm Monday-Friday and 9am-5pm Saturday-Sunday. On Bank Holidays we are open from 10am-4pm (closed on Easter Sunday, Christmas Day, Boxing Day and New Years Day).
- Air Doctor Connect
- As part of your policy, you also get access to Air Doctor Connect for free, giving you access to over 20,000 doctors in 78 countries. Plus, we’ll waive your excess for outpatient treatment through them!
Contact info
Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, United Kingdom
- www.flexicover.co.uk
Flexicover Travel Insurance
4.7
Excellent
2k reviews
Asks customers to review
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Everything was easy to find and use…
Everything was easy to find and use quick speedy travel insurance
15 March 2026
Quick and easy to obtain competitive…
Quick and easy to obtain competitive quote and help line by patient and knowledgeable staff
24 March 2026
Flexi Cover was easy to arrange all my…
Flexi Cover was easy to arrange all my travel insurance cover, including my complex health requirements, it offered several different insurance levels, with different excesses for you to choose from also. I too the annual cover and was very happy with how its given me the security to travel and cost was very reasonable compared to other companies with my medicalconditions. I highly recommend Flexi Cover for any of your travel requirements.
24 March 2026
The process was simple and easy to use…
The process was simple and easy to use despite some health issues
17 February 2026
Super easy to use and fair pricing on…
Super easy to use and fair pricing on pre existing conditions
14 February 2026
Quicj , simple and Competitive
Very quick and simple to do on-line, very competitive and gave us the cover we wanted.
9 February 2026
Good and polite response to provide all…
Good and polite response to provide all that we need.
7 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Non existent customer service
Searched google for specific cover and Flexicover came up in the search results so I clicked on the link, checked the cover and bought the policy on this basis. Travel was the next day. Immediately after buying the policy I read the policy details and discovered the cover I wanted was not as advertised! As it was late at night I filled in the online form for a call back. No response from Flexicover. Tried again the next day after getting an automated email asking if I had any questions and again, no response from Flexicover! Why offer this if you are not going to respond?? The holiday is now over and still nothing? I've now had an email saying Welcome home. Well here you go Flexicover, here is your review. And no I wont consider you next time I need to purchase travel insurance, good customer service is a make or break situation!
6 February 2026
Unprompted review
Reply from Flexicover Travel Insurance
Hi Nicola,
Thank you for taking the time to leave us a review and I am sorry to learn the cover you obtained was not what you had originally thought.
We would like the opportunity to look into this further for you. If you would please email us on responses@tifgroup.co.uk and provide your full name, DOB, post code, policy number and an explanation as to what you thought you had purchased. We will also review the contact attempts why these were not picked up.
Kind regards,
Claire
Flexicover Team
It was easy to get a quote
3 February 2026
So quick and easy to arrange my cover
28 January 2026
Easy and all done on the phone
8 January 2026
Very easy and straight forward…
Very easy and straight forward transaction. Easy to use website. Great price.
29 December 2025
Easy to purchase
7 December 2025
Excellent price
19 November 2025
The person said she could not help with…
The person said she could not help with my enquiry!
7 November 2025
Reply from Flexicover Travel Insurance
Hi Marian,
Thank you for taking the time to leave us a review and I am sorry to learn our team were not able to assist you.
We have sent you an email to discuss this further.
Kind regards,
Claire
Flexicover Team
Ease security
13 November 2025
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