Booking made easy! Jade is extremely helpful and managed my booking without stress and complication. Jade used her knowledge and advised on the best locations and sights to see through her own experi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Booking made easy! Jade is extremely helpful and managed my booking without stress and complication. Jade used her knowledge and advised on the best locations and sights to see through her own experi... See more
Company replied
Fantastic experience this week at Flight Centre Clapham Junction. Jade was super-helpful and proactive. She made what seemed an impossible task for me, aranging a trip to Thailand and Australia, and... See more
Company replied
We are embarking on our Australian adventure today. Sam McDougal has been very helpful. She has advised and helped us choosing accommodation, internal flights etc. When we had a query : she got back... See more
Company replied
I cannot recommend Alex more. He's been integral in sorting out our flights and accommodation for our trip to Japan in September. He was very patient with our constant changes and revisions to the iti... See more
Company replied
Written by the company

Northcote Road 16, SW11 1NX, London, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic experience this week at Flight Centre Clapham Junction. Jade was super-helpful and proactive. She made what seemed an impossible task for me, aranging a trip to Thailand and Australia, and meeting up with my daughter on the way, a pleasant and rewarding experience. I knew I was in safe and competent hands and I can look forward to my holiday, knowing that, if any issues arise between now and then, I can go back to Jade for help. Totally recommend Flight Centre services.

Reply from Flight Centre UK - Flight Centre Clapham
A really easy to use website made my booking quick, and my contact Ollie was super helpful and attentive to any questions or queries.

Reply from Flight Centre UK - Flight Centre Clapham
Booking made easy! Jade is extremely helpful and managed my booking without stress and complication. Jade used her knowledge and advised on the best locations and sights to see through her own experiences which is very reassuring. We’ve used flight centre for multiple long haul bookings and will continue to use in the future, thank you Jade 👍🏻

Reply from Flight Centre UK - Flight Centre Clapham
I cannot recommend Alex more. He's been integral in sorting out our flights and accommodation for our trip to Japan in September. He was very patient with our constant changes and revisions to the itinerary and his recommendations have been very helpful. Would recommend him and Flight Centre to anyone looking to travel to Japan!

Reply from Flight Centre UK - Flight Centre Clapham
We are embarking on our Australian adventure today. Sam McDougal has been very helpful. She has advised and helped us choosing accommodation, internal flights etc. When we had a query : she got back to us very promptly.

Reply from Flight Centre UK - Flight Centre Clapham
I have had the recent pleasure of dealing with Youssef Elashry, consultant at Flight Centre (Clapham). Youssef is an excellent communicator and provides friendly, efficent and professional service. His knowledge of the travel industry and long haul travel in particular is extensive and insightful. Due to personal circumstances, I was unable to proceed with my booking and he accepted my change of plans with grace and charm, despite the considerable time investment from him. A true professional - thankyou Youssef!

Reply from Flight Centre UK - Flight Centre Clapham
Super agent, patient, funny, worked well on my travel needs - and a very good result. Thank you Flight Centre.

Reply from Flight Centre UK - Flight Centre Clapham
I needed to book a trip to Peru and used Flight Centre as I had used them before. YOUSSEF EL ASHRY , helped me find the best option. He was very kind, helpful, friendly and patient. I must have called him 10 times before deciding and he was at all times happy to help me. I am really grateful to him. Highly recommended.

Reply from Flight Centre UK - Flight Centre Clapham
I cannot sing the praises of ALEX highly enough. He was so knowledgeable and helpful booking my flights to Australia. He talked me through all the options and gave me time to process all the information he was giving me. He answered all my questions and was so polite that he didn't even groan when I lost all his emails to me and we had to go back to the start of the process again!

Reply from Flight Centre UK - Flight Centre Clapham
I dealt with Youssef from the the start of the process to end, he was excellent in sorting out my flight. The price was very reasonable.
I’d recommend the Flight Centre.

Reply from Flight Centre UK - Flight Centre Clapham
On a journey to southern Chile, I had a complicated series of flights and Alex helped me work out the best and simplest route. He worked hard to make sure I had everything I needed. We had an amazing trip and I definitely recommend Flight Centre for excellent knowledge, connections and support.

Reply from Flight Centre UK - Flight Centre Clapham
Alex at the Clapham branch recently helped us book our flights to Sydney. It was our first time travelling long haul with our baby and he ensured we secured the bassinet seats and were sat together on all legs. He was very flexible and found us different flights when needed. Highly reccomend and huge thanks to Alex.

Reply from Flight Centre UK - Flight Centre Clapham
Everyone was really helpful and friendly. I always feel safe with the Flight centre. they are reliable

Reply from Flight Centre UK - Flight Centre Clapham
Alex gave great advice again and was so helpful. Highly recommended for his great customer service.

Reply from Flight Centre UK - Flight Centre Clapham
Alex really helped us to find a solution to our trip during the Iran crisis! He went above and beyond to help us rebook some flights at a good price.

Reply from Flight Centre UK - Flight Centre Clapham
Sam McDougall was our holiday advisor to arrange our flights, hotel accommodation and transfers for a three-week trip around Asia. We initially spoke almost a year ago to book initially and Sam gave us lots of choice, advice and great tips like booking the Shinkansen bullet train in Japan. We were delighted with her friendly, warm and professional manner and she always has the time to chat with us. As the trip near Sam updated our itinerary and made sure all the final timings were agreed etc. During our actual trip war broke out in the Middle East and despite the fact we had more than two weeks before we were due to return home, with Qatar Airways, via Doha Sam was quick to let us know that we were on her radar. A few days later she contacted us to say that she had found us a safe way to get home, via Asiana Airlines via Seoul. She literally took care of everything including an airport hotel for the layover and reassured us she would deal with the refund from Qatar Airways too. We had no time to worry, we did not feel stressed and until we started speaking to other people who were not as fortunate as us we did not fully appreciate just how amazing San is. People were being left stranded for weeks with no communication from anyone. Sam was proactive, reassuring, ultra efficient and basically she made it look effortless! She is brilliant and not only would we not hesitate to use her again, but we will be recommending her to everyone we know! We truly hope you know what an amazing asset Sam is to your company and we really want to say a massive thank you to Sam McDougall for her amazing service! She is a real star. THANK YOU SAM

Reply from Flight Centre UK - Flight Centre Clapham
Sam was helpful, pleasant and informative in securing a competitive price for my requirements and booking assistance and bulk head seats for my new hip replacement.

Reply from Flight Centre UK - Flight Centre Clapham
Sam McDougall was so helpful - she made the whole flight booking process so enjoyable and easy. I will never book online again. She found the cheapest flight option, organised an airport hotel and put everything on hold for 24 hrs so we did not feel at all rushed into making the final decision. Thank you!

Reply from Flight Centre UK - Flight Centre Clapham
Anxious to return to the UK from Australia not with Emirates via Dubai as to my outward journey, Ollie was able to find me 3 viable alternatives almost immediately, one of which I have chosen, was sympathetic to my situation and reassuring from the beginning. It is not the first time I have been satisfied with my treatment by your company and will continue to recommend and utilise your services.

Reply from Flight Centre UK - Flight Centre Clapham
Alex was quite simply brilliant. Exploring all options till we found one that ticked all the boxes. I will never book flights independently again. His patience and understanding were hugely appreciated, making what would have otherwise been a very stressful process, completely painless. Thank you, Alex!

Reply from Flight Centre UK - Flight Centre Clapham
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.