Flint & Flame UK Reviews 

My knife was cracked, I emailed them. On the same day they replied back to me, they asked for photos, which I sent. The same day they confirmed I would be getting a replacement. Two days later my replacement knife arrived. I could not have wanted better customer service. Thank you

We had a situation which we had to contact flint and flame and their resolution to the issue was first class and extremely straightforward for which we are very grateful. Thank you.

We had a knife that broke and it was replaced very quickly with no fuss.
Excellent service.

Ive loved my santoku knife since purchasing it but when I had an issue woth the handle the team requested pictures and were quick to send a new one with no issue under the warranty

Don’t think I have ever had such good customer service! Super polite, professional and definitely going above & beyond anything I had expected. Puts Flint & Flame uk at the top of my list of companies that stand by the quality of their products in their actions with their customers! Very rare and highly regarded

Recently became a fan of Flint&Flame knives, to be fair I’d had never heard of them before, but was introduced to them at the Royal Cornwall Show.
So much was I impressed that I’ve bought a full set of chefs knives.
They are incredible, the quality, the feel, how sharp they are (be careful), just amazing. Couldn’t recommend highly enough.

Needed it for present, quick fast service

I called to see if flint and flame could repair a chip in one of my knives and sent them a picture of the damage
They said it was to big for them to repair but because of there warranty I could replace it for half the show price witch was great I don’t know what I would do without my knives from flint and flame

We now have a comprehensive collection of Flint & Flame knives across a broad spectrum of uses and applications. The knives are excellent quality and a very attractive addition to any kitchen.

I purchased the three knife set from your clearance range to go with other items that I had previously purchased. The item was delivered next day by your courier. It is of outstanding quality as I have come to expect from Flint and Flame and very sharp. I would recommend the company to anyone looking for good quality knives. Thank you again.

Best knives I have ever used
Family and friends also have their sets

Excellent little knife. Very prompt delivery with a lot of thought given to secure delivery.

Super fast service.
Excellent product, beautiful and functional. Enhances our kitchen.

The knife sharpener arrived when you said and has proved to be very good at sharpening - what else does one want!

Placed an order for some knives for a birthday present quite late and close to the birthday date. No only did F & F get them dispatched in time, but also managed to get them engraved prior to dispatch as well. Great quality product (purchased knives before for our own use), helpful and fast service, first class outfit, highly recommended.

Having purchased the wrong set of knives, they were fabulous at arranging a “swap” to a different set. When we found one knife was not 100% causing some minor burring, we contacted them having met again at the Ideal Home, and they were wonderful and arranged to send a replacement immediately. Thank you so much, cannot recommend enough A+

I had read all the positive reviews and was very impressed with the knives at a flower show, where they had a stall. I thought they were quite pricey, but worth it given how good the quality appeared.
I bought the block with five knives, plus a bread knife, and initially loved them- super sharp and lovely to work with.
However, within 2 weeks one of the handles had snapped off one of them, making the knife useless.
It is not easy to work out how to contact them with an issue.
I emailed and didn’t get a reply, so went on the live chat, and was offered a replacement: unfortunately again didn’t get an email confirmation about this, so had to go back again to check the replacement was on the way.
It has now arrived, but I am bit worried about the quality of these knives- breaking completely after two weeks isn’t great, I had my last set which were much cheaper for about fifteen years.
I am hoping the rest of them are better quality

Very good product, nicely presented in wooden box, correctly engraved.
I had asked for a later delivery which had been confirmed but did not happen. Fortunately we were at home to receive the parcel