FlipkartReviews 

2,814
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 446 reviews, most reviewers were let down by their experience overall. Many people reported extremely poor customer service, describing it as unhelpful, unresponsive, and often providing scripted or misleading information. Customers frequently encountered issues with product delivery, including repeated rescheduling, significant delays, and items not arriving as expected. There were also numerous complaints about the products themselves, such as receiving damaged, incorrect, or even used items instead of new ones. Reviewers also expressed frustration with the return process, citing difficulties in getting requests approved and a lack of accountability from the company regarding faulty orders. Some customers noted that while the delivery network reaches remote areas, the overall logistics and installation services for larger items were consistently problematic.

What people talk about most

Product

Consumers find product quality and delivery to be consistently negative. Many reviewers report receiving... See more

Delivery service

Users describe negative interactions with delivery service, frequently citing issues with delayed deliveries... See more

Order

Customers consistently note negative experiences with order fulfillment, frequently reporting issues such as... See more

Customer service

People report negative experiences with customer service, citing a lack of contact options and unhelpful... See more

Service

Reviewers mention negative feedback about service, with many experiencing very poor and pathetic service,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Dear all flipcart user, Please keep distance to flipcart. 🙏🙏🙏🙏🙏 Ek number ki chor company hai, mane 2 AC Install kare the 10 minute ke baad leckage ho gaye. Me complaint kari to bina kaam kiye f... See more

Rated 1 out of 5 stars

"We experienced very poor service from your side. After ordering an item, you kept rescheduling it to multiple dates. I have had a very bad experience with Flipkart."

Rated 1 out of 5 stars

Poor service and poor customer supoort and there 3rd party vendors are poor too, worst flipkart. Never trust them. They deliver the TV but haven't schedue the installation yet and keep on rescheduling... See more

Rated 1 out of 5 stars

Worst customer service . i ordered s 26 ultra on 13th may in exchange for s25fe. the very next day delivery person came and installed flipkart reset pulse app. it doesnt get installed properly. it a... See more


Company details

  1. Book shop
  2. Baby shop
  3. Kitchen supply shop

Written by the company

Bookstore to buy books online. Book store with Free Shipping in India. Best book store in India to buy books online. Purchase books online.


Contact info

  • Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli-Bellandur, 560103, Bangalore, India

  • Flipkart.com
  • www.flipkart.com

1.2

Bad

TrustScore 1 out of 5

3k reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(2,814)

430 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The worst service

The worst service. Previously i face endless issue and my special day got ruined plus they canceled the delivery by themselves after restlessly trying to get my order from 2 weeks. And the delivery person was the worst person.
But again i order a electric hand blender and it keeps getting rescheduled even after getting opt and out for delivery notification again my most special day got ruined for which I waited for 6 years. This app is the worst and I recommend everyone never to use it.

3 May 2026
Unprompted review
Rated 1 out of 5 stars

Very poor experience

M order phone back cover and this site show delivered date and is 3rd of may 2026 at 11 pm and same day 9pm i received a message your order deliver next day 4 th of may
This is flipkart kart service i think amazon is a best service of online order aap
Flipkart is a poor service m waiting complete one day m not order again ....

3 May 2026
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing service – Order delayed and cancelled without consent

I had placed an order for a dress on April 3rd, and after waiting for almost a month, I still did not receive it. The delivery was rescheduled twice without my permission or any proper explanation.

To make matters worse, the order was suddenly cancelled from the backend (RTO) without informing me in advance. When I contacted customer support, I was told that the order cannot be restored and that I would have to place a new order if I still wanted the product. This is completely unacceptable.

There was no accountability, no proper communication, and no effort to provide a resolution or customer satisfaction. The support team was unhelpful and dismissive.

This experience has been extremely frustrating and disappointing. I expected much better service. I would not recommend relying on this platform for time-sensitive purchases

2 May 2026
Unprompted review
Rated 1 out of 5 stars

Pathetic Service

We have placed the order of LG refrigerator on 29 April it was showing express delivery in due to this we order now today is almost 4 days no update about my product.The customer service is very pathetic I call to the customer service name Neha she was very rude to us and after raising the complaint she mark our issue resolved.How could she mark it resolved until unless my query was not resolved.My product has not been shipped yet.We suggest not to buy any home appliances from the flipkart if you are not giving the service on time there are much better online shopping portal who gave good service.This is the last time we will purchase it.Than we connect one more agent name Nandini she also did not help us.I am only requesting to deliver the product asap.I advise you to do not mention the express word on Flipkart if you are not able to give product in time.If it's taking time mention 1 week we are happy to wait but not express delivery by tomorrow.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Flipkart’s return system is a scam

Flipkart’s return system is a scam. Avoid it.
Do NOT buy any product from Flipkart.
Their return process is a complete trap. They will demand a “style code” that doesn’t exist anywhere on the product, tag, label, invoice, or packaging. When you can’t provide it, they push you to upload some shipping package image — which is usually just a thin paper cover. And with their usual open‑box deliveries, that packaging is often gone or damaged from the start.
Even if the product is untouched, with all tags intact, and the box in perfect condition, they still throw some ridiculous last‑minute condition at you — something that is not written anywhere in their return policy. When you point this out, they shamelessly say, “Not everything can be written in the policy.”
The entire process is a headache and a waste of time. I got fed up fighting with their nonsense and ended up giving up.
Bottom line: Flipkart’s return system is a scam. Avoid it.

2 May 2026
Unprompted review
Rated 1 out of 5 stars

I would have preferred to give a 0-star…

I would have preferred to give a 0-star rating rather than 1, given the experience I had with Flipkart. I ordered a Samsung mobile and mobile cover to gift someone on 25th april and delivery date of phone was 27th april, then they pushed the delivery to 29th april and still mobile was not delivered and they said they will provide resolution by 1st may and till 2nd may, there is no resolution and they kept on saying it is due to logistics issue and only cover got delivered on 02/05 which was to be delivered on 03/05. Is the logistics issue just for phone?? and not for cover?? Phone delivery is delayed by almost 7 days and still no resolution, worst site to order anything. Poor customer service.

2 May 2026
Unprompted review
Rated 1 out of 5 stars

I received a damaged product from…

I received a damaged product from Flipkart and the after-sales experience has been extremely frustrating. It has been almost a month, yet the return pickup has still not been completed. Multiple return requests were created and then cancelled, and even when pickup agents were assigned, they did not collect the product.
This is unacceptable service. The issue is clearly not due to any fault from my side, yet I have had to keep following up again and again with no proper resolution. A damaged item should be picked up and refunded quickly, but Flipkart has failed to handle this case responsibly.
Very disappointed with the delay, poor coordination, and lack of accountability. I expected much better customer support.

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Dont deliver items

I ordered several items. Tracking first shows in transit, after few days out for delivery. Next day it showsvorder cancelled due to unablebto to deliver item by agent. No phone call or delivery attempt. Simply show status as attempted delivery but failed and cancelled. Tried to report in customer chat, but it shows frw programmed messages and no option to chat with agent. Waste of time, poor customer support. Victimising customers. Cheating fraud.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Harassment and false information

Order ID: OD337347437523881100

I’ve already contacted support multiple times via calls, chat, and grievance team—please don’t ask me to contact helpdesk again. I ordered a washing machine on 19 Apr (delivery 20 Apr). It was marked “Out for Delivery” but never delivered, with false “delivery failed” updates. The agent later refused delivery with false excuses and hinted at extra payment. Complaint filed with National Consumer Helpline. This is service failure and harassment.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

I bought a ac on 26 th April 2026

I bought a ac on 26 th April 2026 . They were supposed to install today on 29 th April according to there website. Today morning one person calls installation team. They say they are busy so will fix on May 7 to may 14. So you buy a product and now you are in there mercy to fix. Flipkart donot trust. They won't refund too . They said sorry for refund also. Worst service .. called customer care . They hardly speaking anything all she speaks is sorry sorry wait till May 14 . For fixing . . . . I don't think they will fix even on May 14 . For your own peace of mind kindly donot buy any electronic from Flipkart. Customer care is more irritating than anybody.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

I purchased Godrej AC through Flipkart…

I purchased Godrej AC through Flipkart and book the installation also, AC deliver after 1 week and installation not done till the time almost 10 days gone and nobody listing for this problem and I am suggesting to all people please think before you buy any thing because they don't have control on services

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Wrong product sold

Bought a water purifier from Flipkart. Installation was arranged by Flipkart.
Seller sent UV/RO ( RO is of no use for us) instead on UF/UV. During installation understood from technician that it is UV/RO.
Flipkart refused to do the exchange/return even though wrong product was sold to customers

28 April 2026
Unprompted review
Rated 1 out of 5 stars

First of all the delivery day was 25…

First of all the delivery day was 25 and then it was delayed and on 27 and still it was not delivered and the after cancelling my order I was only get 413 meanwhile I paid 420.does they have no shame and all after not delivering my order the also deduct money for their mistake very bad services

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Very unprofessional and goons were…

Very unprofessional and goons were hired by the flipkart for home delivery.. please do not order if you have siblings or single alone at your home.
They are don't even hesitate to challenge that do what all you can do... Very bad and bill shit kind of services from Flipkart minutes.

27 April 2026
Unprompted review

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