FlipKey Reviews 

FlipKey for a host support site -- SUCKS! It is impossible to find a number for a live voice or computer chat to ask a question. I tried to list my property in 2018 and got so frustrated I took my properties off line. I tried to list my properties again for 2019 and again I got so FRICKING frustrated I took them offline. I am 100% with Airbnb.

FlipKey doesn't list how to find a human being (phone or chat) to ask a specific question.

JUST for the recorded, I wanted to know if FlipKey collected the taxes for Utah (county and transcient room) or if I the host had to collect the taxes.

Signed -- Frustrated in Moab -- I am done with FkipKey

Still frustrated -- even after a response. I note a note back from TripAdvisor that a host contact sheet can be found on the TripAdvisor website and not the FlipKey website.

Seriously-- How would I, the host using FlipKey, know I had to go to TripAdvisor to find a contact form to ask a question (I actually tried this--contact TripAdvisor, but couldn't find the link they provided)? It would stand to logic the link should be on Flipkey since that is what I am registered with.

Host support still Sucks.

Hey I went to the link sent to me to indicate if I needed to pay the VAT taxes for my location. The didn't tell me if FlipKey collected it or not. So that link didn't help me answer the question.

(In the past 3.5 years I have hosted over 1,000 guests at my home. Only 4 people have been booked through Flipkey. I try to work with this entity, I get frustrated, and I take my listings offline.

So I still give Flipkey a 1 star.

I received notice, one week from the day I was to have the rental, that the owner had canceled my booking. The booking was made in September and the deposit made at the time of booking, balance paid 2 weeks before it was due. The reason I was given from Trip Advisor was that the owner double booked and the response from the owner was "this booking is cancelled". If it was double booked, why was my booking the one cancelled? At this late date, there is nothing available for a party of our size. I did everything that I was suppose to do, who is accountable and responsible in situations like this? Aren't there any consequences to owners who cause such hardships and disappointment?

BEWARE OF HIDDEN BOOKING FEES - I booked a place through Trip Advisor/FlipKey near Disney online. I paid $4,165,57 for the place for 6 nights. Nowhere on the Rate Summary sheet did they indicate that I would be paying Trip Advisor/Flip Key a booking fee of $477.55. I placed one call and booked the place online myself. On top of that I was charged Rental Tax of on both the Rental and the booking fee ($398.52) plus a $50 processing feel and $68.00 Accidental Damage Waiver plus a few hundred dollars of cleaning fees. The Rate Summary did not show the booking fee at all they just lumped it in with the rental cost. Talk about hidden costs. I only realized all of this when the Property Manager sent me a contract with a rental quote of $3,100. Trip Advisor needs to be more upfront in displaying their booking fee on the Rate Summary. I now question Trip Advisor's reputability and I'm very disappointed. I will never use them to book a property again. When you are finally able to talk with someone you know they are on the other end of the world.

HOW COULD YOU SCAM PEOPLE SO BADLY?!?!
I wanted to reserve a booking, but the owner replied EXACT QUOTE "Hi Patryk: The house is already reserved for the dates you have requested. If you are interested in any other days during the winter months, please let me know. Patrick Vance"

NOW I CAN'T EVEN GET MY REFUND. TERRIBLE SERVICE.
DO NOT USE!!!!!!
I LOST OVER $700. IF ANYONE CAN HELP ME FIGHT THESE PEOPLE PLEASE CONTACT ME at Patrykmrgmail.com

The ease of use and immediate confirmations by the owners and rental managers offers a certain degree of security knowing that you are not subject to a scam. I'm looking forward to eventually coming back with additional comments after my stay.

Can't believe they are in business. I am a property owner. They have pathetic customer service and lie through their teeth and never call back. Talked to 5 different representatives all telling me one thing and then guaranteeing me a supervisor would call me back based on my request. Of course, that didn't happen and I'm still trying to a resolution to their screwup.

I have never had a problem when booking accommodation through FlipKey.

I called and emailed to cancel my order on Nocv. 8th for my booking from Dec.21 to 27th. Nobody replied my email with confirmation with full refund that I asked. Really not happy with this.

i cancelled one reservation but my card has not been credited, i am very concerned

So far so good! This is my first time working with FlipKey

Had a little issue about waiting for reservation to be accepted and then it got declined. Talked bk and forth on chat on computer and finally I had to re-submit reservation and it got accepted. Would have been easier by phone but it got resolved .
Didnt have to wait for replies when chatting back and forth .. all went well. Thanks

transaction was very smooth and fast. First time user and will definitely be back!

I am very pleased with the booking experience, I would have given a 5-star if not for the very persistent effort from FlipKey to ask me to fill out a survey. On a daily basis, I am getting harassment emails from FlipKey to try to ask me to fill out a survey when I don't feel like doing so. Hopefully this harassment will stop now that this survey is on record. Please, if customers don't feel like filling out a survey, don't force them to.

The Damage deposit was confusing... Your site gives the impression you will NOT be charged nor have funds on hold unless the owners find damage. The total cost does NOT include the damage deposit. The one we went with said the $60 deposit is charged even though site says otherwise... a 2nd house we wanted had a $500 deposit, We were not willing to pay or have on hold $500, contacted owners and they didn't even know how it worked.

Look as early as possible since some properties availability can be spotty.
Overall,the site worked well for my purposes.

Yall are awesome. Always helpful.

So far, so good. While our vacation in Maui doesn't begin for a few more weeks, the booking process was very quick and efficient. Also, questions were answered in a timely matter.