Only just joined so no real experience. I had no problems so far. Creating an account seemed easy. I have two properties and I hope I can have one login to both accounts like I had with Eirtricity. F... See more
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Company details
Written by the company
Flogas Ireland, a DCC Business, is a leading supplier of Liquefied Petroleum Gas (LPG), Natural Gas & 100% Green Electricity across the island of Ireland, servicing a diverse range of market sectors and applications including the industrial, commercial, domestic, catering, agricultural and automotive markets.
Contact info
Building 2, 3rd & 4th Floor, The Green, Dublin Airport Central, Dublin Airport, Swords, K67 E2H3, Dublin, Ireland
- 041-2149800
- info@flogas.ie
- www.flogas.ie
3.6
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1k reviews
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*NOW UPDATED ON 5/11/2026**Worst complaint handling I’ve experienced: two months and counting over a €4.58 error
****REVIEW UPDATED ON 5/11/2026 FURTHER DOWN****
Avoid Flogas if you value your time. A simple billing error has turned into a two-month fight, and the way they've handled it has been unacceptable.
On 7 August they took a direct debit from our account before the due date on the bill, while the account was already in credit. The amount is small (€4.58), but the principle isn't, and neither is the way they've dealt with it.
I first emailed on 12 August. What followed was a month of generic replies from a different agent each time, none of whom answered my actual question. I was told it was with a "banking team", then a "billing team", then "a workflow". Nobody took ownership. I had to chase over and over, and it was only after I phoned on 11 September to log a formal complaint that anyone looked at it properly. Flogas then admitted in writing that the direct debit should not have been taken. That should have been the end of it.
Instead it got worse. On 24 September they told me my complaint had been escalated and the Complaints Resolutions team would contact me within ten working days. Nothing. My follow-up on 9 October, with a deadline, was ignored. Another email on 15 October, which also went to their social escalations address, has had no reply either. Their own Code of Practice promises a response within 20 working days and regular updates if it takes longer. They have ignored their own promises at every step.
I have now had to involve the regulator (the CRU), who had to contact Flogas themselves just to find out where my complaint stood. That's how bad it's got.
An error this small should have taken one email to fix. Instead it has taken weeks of my time, countless emails and a call, and I still don't have a proper response. If you're a Flogas customer, keep a record of everything and be prepared to chase.
I cannot recommend Flogas.
Update:
I'm updating this review to reflect the outcome. After I posted it, Flogas's Social Escalations team contacted me and dealt with the matter professionally. In particular, I'd like to thank Shane, who was efficient, professional and diligent in looking into everything and bringing it to a conclusion. My complaint was formally upheld and closed. Flogas apologised, explained how the amount collected on 7 August had been calculated, confirmed that I will now receive one invoice with an accurate direct debit date, and applied a credit to my account for the service failings and the delayed response to my complaint. I'm satisfied with that outcome.
I'm keeping my 1-star rating, though, because of what it took to get there. I first reported the early direct debit by email on 12th August 2026. I received no resolution until I escalated the complaint myself, involved the CRU, and posted this review, more than two months later. Getting there was frustrating and very time consuming. It meant a phone call and repeated emails, chasing replies that never came, preparing a complaint for the CRU, and going over the same facts again and again with different people. Flogas's own complaints process sets out response timeframes, and these were repeatedly missed, including by the billing side of the business. A customer should not have to go to a regulator and a public review site to get a reply to a billing query.
I'm glad it was resolved in the end. My rating reflects the experience of getting there, and I would reconsider it if Flogas handled the first response to a complaint like this properly.
12 August 2026
Unprompted review
Reply from Flogas Ireland
Good Morning Declan,
UPDATED **
Hi,
Thank you for taking the time to update your review and for acknowledging the efforts of Shane and our Social Escalations team in bringing your complaint to a satisfactory conclusion.
I'm pleased that we were able to resolve the issues, provide the explanations you needed and reach an outcome you are happy with.
That said, I fully appreciate your point that the journey to resolution was not what it should have been. Regardless of the eventual outcome, you should not have had to invest so much time and effort in getting your concerns addressed. We recognise that we fell short of the standards you were entitled to expect, particularly around communication and response times.
Your feedback is important, and the issues highlighted have provided valuable learning opportunities as we continue to improve our processes and how we manage customer complaints.
While we're disappointed that your overall experience has left you feeling unable to revise your rating, we respect your decision and appreciate you recognising the positive outcome and the efforts made to resolve matters.
Thank you again for your patience and for giving us the opportunity to put things right.
Kind regards,
Gill G
Flogas Customer Service Team
***
Thank you for taking the time to share your experience. I'm genuinely sorry for the frustration and inconvenience you've experienced, particularly over what should have been a straightforward billing issue.
We completely understand that your concern is not about the €4.58, but about the time you've spent trying to get answers, the lack of clear communication and the failure to follow through on commitments made to you. This is certainly not the standard of service we aim to provide.
We take your feedback seriously, particularly your concerns around complaint ownership and the delays in providing updates. We would welcome the opportunity to review how your complaint has been handled and ensure your outstanding concerns are properly addressed.
Please contact us at SocialEscalations@flogas.ie, referencing your Trustpilot review and if you can provide your account number and contact details, so we can follow up on your case.
Kind regards,
Gill G
Customer Experience Team
Reply from Flogas Ireland
Hi Rallou,
We're delighted to hear that you received excellent customer service from our team. It's always wonderful to receive such positive feedback, and we really appreciate you taking the time to share your experience.
Thank you for choosing Flogas.
Kind regards,
Gill G
Customer Experience Team
Reply from Flogas Ireland
Hi Thomas,
Thank you for your lovely feedback. We're delighted to hear that you found our service efficient and informative. It's great to know we were able to provide you with a positive experience.
Thank you for choosing Flogas.
Kind regards,
Gill G
Customer Experience Team
Reply from Flogas Ireland
Hi Seham,
It's wonderful to hear that joining Flogas was a smooth experience and that you're happy with our competitive prices. We really appreciate you taking the time to share your positive feedback and are delighted to have you on board.
Thank you for choosing Flogas.
Kind regards,
Gill G
Customer Experience Team
Reply from Flogas Ireland
Hi Betty,
We're delighted to hear that switching to Flogas was so straightforward and that you're happy with our competitive prices. Making the switching process as simple as possible is really important to us, so it's lovely to receive your feedback.
Thank you for choosing Flogas.
Kind regards,
Gill G
Customer Experience Team
customer servviice
Sales person showing up at the door and explaining everything so clearly
10 October 2026
Reply from Flogas Ireland
Hi Zahra,
It's lovely to hear that you had such a positive experience with our sales representative. We're delighted that everything was explained clearly and that you felt well informed throughout the process. We really appreciate you taking the time to share your feedback.
Thank you for choosing Flogas.
Kind regards,
Gill G
Customer Experience Team
Account issue
Have an account issue regarding payment, my point of contact through email was Shane who dealt with the issue promptly and kept me updated through out a real asset to the company.
16 October 2026
Unprompted review
Reply from Flogas Ireland
Hi Mark,
Thank you for taking the time to share your feedback. It's great to hear that Shane was able to resolve your payment query promptly and kept you informed throughout the process.
We really appreciate you recognising his efforts, and I'll be delighted to pass your kind words on to him.
Thank you for choosing Flogas.
Kind regards,
Gill G
Customer Experience Team
Switching gone wrong. No Customer Service. AVOID
I was switching from SSE to Flogas, Oct 2026. They recorded the wrong meter reading by 100's of units. Ended up with €800 overcharge on my final bill with SSE. Their customer service was appalling. While trying to resolve the issue I easily could talk to SSE directly and quickly whilst I was repeatedly dumped out of queues by Flogas and passed amongst departments. Their follow up was days later. I cancelled the switch as they didn't resolve this quickly and I'm still picking up the pieces after them! Avoid them even if you think they're cheap it's not worth the time and effort to get a simple issue resolved. Even though Flogas have said they have returned my Gas account to SSE I'm still waiting inclined to believe they haven't. Gill. G will reply once but offer no follow up or actual practical help.
Your reply blames me! Nice, unexpected! Very conciliatory.
Update: I’m still waiting weeks later for Flogas to return my account to SSE and now just received an email with an updated account number. So they lied when they said my account was closed
1 October 2026
Unprompted review
Reply from Flogas Ireland
Good Afternoon Declan
*UPDATE - Morning Declan , if you can send through the cancellation email you sent to SocialEscalations@flogas.ie , I will have the team investigate and understand why your cancel request was not processed. Kind Regards , Gill"
You will have received the new account number as part of the transfer of systems internally. *
We're sorry to hear about your experience and the frustration caused during your attempted switch to Flogas.
Just to clarify one point, opening meter readings are generally provided by the customer as part of the switching process, rather than being generated by Flogas. However, we fully appreciate that when a discrepancy arises, customers expect us to help investigate and resolve it as quickly as possible.
Regardless of how the reading discrepancy occurred, we're disappointed to hear about the difficulties you experienced contacting our team, the transfers between departments and the delays in following up. This is not the level of service we aim to provide.
We recognise that switching supplier should be a straightforward process, and we're sorry that your experience fell short of those expectations. Your feedback is valuable in helping us identify where we need to improve.
Kind Regards
Gill G
Customer Experience Team
I recommend Fogas 👌
I was with Flogas 4 or 5 years ago, and I was perfectly happy with them; the reason I left was that someone came to my door and offered me a better deal. I’ve been with them for a few weeks now
10 October 2026
Reply from Flogas Ireland
Hi Natalia,
It's lovely to hear that you had such a positive experience with Flogas previously, and we're delighted to welcome you back!
We know how important competitive pricing and good service are to our customers, and we hope to continue providing you with both.
Thank you for choosing Flogas again. We really appreciate your support.
Kind regards,
Gill
Customer Experience Team
The ease of setting up account
8 October 2026
Reply from Flogas Ireland
Good Morning Claire,
. We're delighted to hear that you found setting up your account with Flogas easy and straightforward. Making the process as simple and hassle-free as possible is really important to us.
Thank you for choosing Flogas. We really appreciate your support.
Kind regards,
Gill G
Customer Experience Team
Reply from Flogas Ireland
Thank you for your positive feedback.
We're delighted to hear that you found our service quick and efficient. Making things simple and straightforward for our customers is really important to us, so it's great to know we delivered.
Thank you for choosing Flogas. We really appreciate your support.
Kind regards,
Gill G
Customer Experience Team
A four month long complaint
I had a complaint with Flogas that went on for 4 months, without being resolved .During this time I made numerous phone calls.
I finally received an Email from Shane Flogas and got a five-star response.
Problem finally solved in two days.
13 October 2026
Unprompted review
Reply from Flogas Ireland
Good afternoon Martin,
Thank you for taking the time to share your experience. I'm genuinely sorry that your complaint remained unresolved for so long, despite your repeated efforts to contact us. This falls well short of the service we expect to provide.
While we don't always get things right, how we respond and take ownership when things go wrong is incredibly important. I'm delighted that Shane was able to step in and bring your complaint to a satisfactory resolution so quickly.
We'll be sure to pass on your kind words to Shane, and we'll also take the learnings from your experience to help improve our service.
Thank you for your patience and for giving us the opportunity to put things right.
Kind regards,
Gill G
Customer Experience Team
Smooth switchover to FloGas as an…
Smooth switchover to FloGas as an electrical supplier via a phone call to their office. Knowledgeable and friendly sales advisor
8 October 2026
Reply from Flogas Ireland
Good Morning Fergus,
Thank you for taking the time to share your positive feedback. We're delighted to hear that your switch to Flogas was smooth and straightforward, and that our sales advisor was both knowledgeable and friendly.
Making the switching process simple while providing helpful, professional service is really important to us, so it's great to hear we delivered on both.
Thank you for choosing Flogas. We really appreciate your support.
Kind regards,
Gill G
Customer Experience Team
Very happy with outcome of call.
Very helpful and clear information from customer service representative on telephone.
13 October 2026
Unprompted review
Reply from Flogas Ireland
Thanks so much Liam,
We're delighted to hear that our customer service representative was helpful and provided clear information. Making things straightforward and ensuring our customers receive the support they need is really important to us.
Thank you for choosing Flogas. We really appreciate your support.
Kind regards,
Gill G
Customer Experience Team
Best offers in Irish market
Best offers in Irish market. Very efficient customer support
13 October 2026
Unprompted review
Reply from Flogas Ireland
Good Evening Andrea,
. We're delighted to hear that you found our offers competitive and our customer support efficient. Providing great value alongside excellent customer service is really important to us, so it's wonderful to hear we've delivered on both.
Thank you for choosing Flogas. We really appreciate your support.
Kind regards,
Gill G
Flogas Customer Experience Team
Reply from Flogas Ireland
Hi Noreen,
Thank you for your lovely feedback. We're delighted to hear that our colleague was friendly and took the time to explain everything clearly. Making things simple and straightforward for our customers is really important to us.
Thank you for choosing Flogas. We really appreciate your support.
Kind regards,
Gill G
Flogas Customer Experience Team
Reply from Flogas Ireland
Hi Anne,
Thank you for your lovely feedback. We're delighted to hear that you found switching to Flogas easy and straightforward. Making the process as simple and hassle-free as possible is really important to us.
Thank you for choosing Flogas. We really appreciate your support.
Kind regards,
Gill G
Flogas Customer Experience Team
AVOID Flogas at all Costs!
Absolutely terrible company to deal with!
I had Solar PV installed in April & have STILL not received any export Credits, Its now October!!
Coming into Winter now & I am relying on those credits to reduce my bills.
Numerous phone calls & numerous emails sent all not responded to. Keep being told its Escalated!
Official Complaints raised & not responded to within their own agreed timeframes.
This company has no interest in Customer Satisfaction. Looking forward to moving from them when my contract is up!
12 October 2026
Unprompted review
Reply from Flogas Ireland
Hi James,
Thank you for sharing your experience. I'm genuinely sorry for the frustration and disappointment you've experienced, particularly the ongoing delay in receiving your solar export credits.
Waiting six months for these credits, compounded by unanswered emails, repeated follow-ups and a lack of progress on your complaint, is simply not acceptable and falls well short of the standards we expect to deliver.
I'd like to ensure your outstanding credits and complaint are reviewed as a priority, with clear communication on the actions required to bring this matter to a resolution. If you can send through your Account details and contact details go SocoialEscalations@flogas.ie I will ensure the team pick up as priority and get you an update.
We value your custom and I sincerely apologise that your experience has left you feeling this way. Your feedback is important and highlights areas where we must do better.
Kind regards,
Gill G
Flogas Customer Experience Team
The only negative was trying to get…
The only negative was trying to get thrrough to someone by phone
7 October 2026
Reply from Flogas Ireland
Good Morning Thomas
Thank you for taking the time to share your feedback. I'm sorry to hear you experienced difficulties getting through to us by phone.
We recognise that being able to contact us when needed is a fundamental part of good customer service. Improving our accessibility and response times remains a key priority, and we're continuing to make improvements in this area.
Thank you for your patience and for choosing Flogas. We really appreciate your feedback.
Kind regards,
Gill G
Flogas Customer Experience Team
Super easy to change over.
7 October 2026
Reply from Flogas Ireland
Hi Rob,
Thank you for your positive feedback. We're delighted to hear that you found switching to Flogas quick and straightforward. Making the process as simple and hassle-free as possible is really important to us.
Thanks for choosing Flogas. We really appreciate your support.
Kind regards,
Gill G
Flogas Customer Experience Team
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