Only just joined so no real experience. I had no problems so far. Creating an account seemed easy. I have two properties and I hope I can have one login to both accounts like I had with Eirtricity. F... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
James was the first representative who was any help in dealing with the problem I had with getting the Emerald Park tickets as I was on to 3 or 5 other staff and got no satisfaction so thank you James... See more
Company replied
It was easy enough moving my electricity service to Flogas in June 2026. However, I have contacted customer service several times about the promised Emerald Park tickets. I have called at least twi... See more
Company replied
Door to door sales man extremely helpful and keen to get business. EV rate (2-5) very competitive for anyone with solar panels/ battery.
Company replied
Company details
Written by the company
Flogas Ireland, a DCC Business, is a leading supplier of Liquefied Petroleum Gas (LPG), Natural Gas & 100% Green Electricity across the island of Ireland, servicing a diverse range of market sectors and applications including the industrial, commercial, domestic, catering, agricultural and automotive markets.
Contact info
Building 2, 3rd & 4th Floor, The Green, Dublin Airport Central, Dublin Airport, Swords, K67 E2H3, Dublin, Ireland
- 041-2149800
- info@flogas.ie
- www.flogas.ie
3.6
Average
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's a very bad looking after
It's a very bad looking after
I call to this company last 4 month about for my refund back every week 3 time I call and we well do it do it and nothing and the hang fhon is well don't pick this flogas company more
18 August 2026
Unprompted review
Reply from Flogas Ireland
Good evening Fahim,
Thank you for getting back in touch.
We’d be happy to look into this further for you. If you could please email us at SocialEscalations@flogas.ie, one of our Escalations Team will pick this up and assist you with your query.
Kind regards,
Gill G.
Customer Experience Team
Reply from Flogas Ireland
Good Morning Mr. Dunne,
Thank you for your review. We’re delighted to hear that you found the switching process easy and straightforward. We really appreciate you choosing Flogas and taking the time to share your experience.
Kind regards,
Gill G.
Customer Experience Team
It was easy enough moving my…
It was easy enough moving my electricity service to Flogas in June 2026. However, I have contacted customer service several times about the promised Emerald Park tickets. I have called at least twice and emailed as well. I was told to check my spam folder, then was told that they would create a ticket! I am still waiting and watching.
Also, when you call 041 214 9500, you get a message that their office is open till 5.30 pm but if you call even 1 minute after 5, the phone automatically hangs up...after playing the message that they are open till 5.30.
Come on, Flogas!
17 August 2026
Unprompted review
Reply from Flogas Ireland
Hi Jyoti,
Thank you for taking the time to share your feedback. We’re pleased to hear that moving your electricity service to Flogas in June was straightforward.
We’re very sorry, however, that you’ve had to contact us several times regarding your Emerald Park tickets and are still waiting for an update. We completely understand how frustrating this must be, particularly after being given different information each time you contacted us.
If you don't mind, could you please email us at socialescalations[at]flogas.ie and one of our team will be able to look into this for you.
Kind Regards,
Gill G,
Customer Experience Team
Reply from Flogas Ireland
Hi Ann,
Thank you for your lovely feedback! We’re delighted to hear that you found us really helpful when making the switch to us.
We truly appreciate you taking the time to share your experience and we’re so pleased we could make the process a positive one😊
Kind Regards.
Gill G
Customer Experience Team
Flogas presented the best value option…
Flogas presented the best value option on the market and switching was easy.
10 August 2026
Reply from Flogas Ireland
Hi Billy,
Thank you for your lovely feedback! We’re delighted to hear that you found Flogas to offer the best value option for you and that you found the switching process easy and straightforward.
We really appreciate you choosing Flogas and taking the time to share your experience! 😊
Kind Regards,
Gill G
Customer Experience Team
Reply from Flogas Ireland
Hi Ian,
Thank you for the lovely feedback! We're delighted to hear that you found our support team efficient and helpful, and that you're happy with the rates quoted.
We really appreciate you taking the time to share your experience. 😊
Kind Regards,
Gill G
Customer Experience Team
Reply from Flogas Ireland
Hi George,
Thank you for taking the time to share your feedback!
We're delighted to hear you've had a good experience with us. We really appreciate your kind words and hope to continue providing you with a great service. 😊
Kind Regards,
Gill G
Customer Experience Team
Awful customer service
Awful customer service. Was leaving our college house and cancelling our bills for electricity and gas, was told by one agent we wouldn’t have to pay early leaving fee if we found a new person to take over the account, which we did. Then another agent tried to tell us we’d have to pay early leaving fee. I had to ring 3 or 4 times to close my accounts because I was still getting sent bills despite not even living in the house anymore. I emailed as well got no reply. They take no responsibility for their absolute lack of communication within the different departments and end up giving out complete false information to customers. DO NOT RECOMMEND
10 August 2026
Unprompted review
Reply from Flogas Ireland
Hi there
Thank you for taken the time to leave your review, we're very sorry to hear about the experience you've had with us. We understand how frustrating it must have been to receive conflicting information regarding the early leaving fee and then have to contact us multiple times to have your accounts closed.
We also apologise for the lack of communication and for the difficulty you experienced in getting a response to your email. This is certainly not the level of service we aim to provide, and we take your feedback regarding the information provided by our teams very seriously.
We'd appreciate the opportunity to look into what happened and review your account. Please contact our Social Escalations team at Socialescalations.at.flogas.ie with your account details, and we'll be happy to investigate this further.
Thank you for bringing this to our attention.
Kind Regards,
Gill G
Customer Experience Team
Extremely poor customer service
Avoid Flogas
Our experience with Flogas has been extremely frustrating. I feel that the way my case has been handled has been completely unacceptable and disrespectful to a customer.
For several months, I have been trying to get a billing issue resolved, but nobody seems willing or able to take responsibility for the problem. I have contacted customer support by phone and email, and instead of resolving the issue, I am being repeatedly direct ted to another email address, another department, or even to ESB Networks.
I have also submitted a formal complaint, but even this has not been properly resolved by the customer service team.
The issue has now been going on for months, with repeated bills being sent while my original query remains unresolved. Every time I contact Flogas, I seem to be sent somewhere else rather than getting a clear answer or a solution.
We had experience with the other companies and Flogas is the worse one in Ireland
10 August 2026
Unprompted review
Reply from Flogas Ireland
Hi Natalia,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience with our customer service and the difficulties you've had getting a response to your queries.
We understand how frustrating it is to feel that your emails and concerns have not been acknowledged, and this is certainly not the level of service we aim to provide.
We'd appreciate the opportunity to look into this further and address any outstanding concerns. Please contact our team at Socialescalations.at.flogas.ie with your account details, and we'll be happy to review your experience and assist where we can.
Thank you again for bringing this to our attention.
Kind Regards,
Gill G
Customer Experience Team
Satisfactory experience on my recent switch to Flogas
I recently switched my energy provider to Flogas. The switch was seamless. Their rates are very competitive and low night rate for my electric vehicle. Their customer service team are helpful and professional, however you need to wait for sometime to be connected to someone.
4 August 2026
Reply from Flogas Ireland
Hi Charles,
Thank you for taking the time to share your feedback! We’re delighted to hear that your switch to Flogas was seamless and that you’re finding our rates competitive, particularly our low night rate for your electric vehicle. It’s also great to hear that our Customer Service team have been helpful and professional.
We appreciate your feedback regarding waiting times and understand how frustrating it can be when you have to wait to speak with someone. We’re continually working to improve our service and reduce waiting times. Thank you for choosing Flogas!
Kind Regards,
Gill G,
Customer Experience Team
Amazing service from nicole from sales in flogas
Would like to recognise the amazing customer service i received from nicole from sales. She went above and beyond from the minute i got speaking with her. I had lots of different issues for a few minths after signing up my home last year and had been ringing different people in flogas and getting no further. From the minute i spoke with nicole she was highly professional and was clearly evident she had a lot of knowledge in her role in comparison to previous staff and companies i had dealt with in the company over time. She assured me from the start she would get the issues investigated and fixed asap. I got off the call feeling hopeful for the first time . After a few minutes my phone rang and to my surprise was nicole to advise me that the issue has been rectified and assured me there would be no more issues and she was correct. This was 4 weeks ago and i have since received a bill and a lovely email from nicole acknowledging the issue and confirming this issue has been resolved. I hope this company are aware of the high level of excellent customer service she delivered and i strongly hope she gets the recognition she deserves a big company like Flogas should treasure an amazing staff member like this. Nicole is am example of the high level of customer service which should be received across all companies. Thanks Nicole! And after this experiemce i plan to remain a Flogas customer as long as i can deal with nicole
4 August 2026
Unprompted review
Reply from Flogas Ireland
Hi Frank e,
Thank you so much for taking the time to share such wonderful feedback. We’re absolutely delighted to hear about the support you received from Nicole.
It’s fantastic to hear that Nicole took the time to fully understand the issues you had been experiencing, kept you informed and followed through to make sure everything was resolved. We’re especially pleased that her support gave you confidence in us again and that your account has continued to run smoothly since.
We’ll be sure to share your kind words with Nicole and her team, as recognition like this means a great deal to our colleagues. Thank you for choosing Flogas and for giving us the opportunity to put things right. We’re delighted to have you as a customer!
Kind Regards,
Gill G
Customer Experience Team
Wasent waiting long when I rang…
Wasent waiting long when I rang costumer services.girl I spoke to very helpful and set me up an account over the phone .so when bill is due log on . view and pay.no hassle.no stress. Great service..
6 August 2026
Unprompted review
Reply from Flogas Ireland
Hi Brian,
Thank you for taking the time to leave such lovely feedback!
We’re delighted to hear that you had a positive experience with our Customer Service team and that everything was set up quickly and hassle-free. It’s great to know you can now easily log in, view and pay your bill whenever it’s due.
We really appreciate your kind words and are pleased we could make things simple and stress-free for you.
Kind Regards,
Gill G
Customer Experience Team
Charged me early exit fee
Charged me early exit fee . I was only signed up for 2 days . I got an email the dsy after i signed up to say your unit rate is going up. I found energia to be cheaper. . Was informed it Will be 8 to 10 weeks for refund. I cancelled on the 9th of July. If I had read the reviews or the newspaper articles I would have cancelled the DD.
9 July 2026
Unprompted review
Reply from Flogas Ireland
Hi Timothy,
Thank you for taking the time to leave your feedback. We're sorry to hear about your experience.
We understand your concerns regarding the early exit fee and the timeframe for receiving your refund. We'd like the opportunity to investigate this further for you.
Please email Socialescalations.at.flogas.ie with your account number, and a member of our team will review your account and be in touch as soon as possible.
Thank you again for bringing this to our attention. We hope to have the opportunity to resolve this for you.
Kind regards,
Gill G
Customer Experience Team
Clarity
Person I dealth with was very clear in giving information and answering questions
29 July 2026
Reply from Flogas Ireland
Hi Deirdre,
Thank you for your wonderful feedback.
We're delighted to hear that the advisor provided clear information and answered all of your questions effectively. We'll be sure to pass your kind comments on to the team.
Kind Regards,
Gill G
Customer Experience Team
If it was possible to leave a review with negative stars I would
My experience as a Flogas customer has been nothing short of appalling.
From day one there have been billing failures - including taking DOUBLE payments from my account. Then to add insult to injury, I was hit with late payment fees when my bill was already paid and cleared.
Trying to resolve anything is impossible. You email one department, they tell you to email another. No one takes ownership, no one talks to each other, and you are left going in circles. I have never had to contact any service provider as much as I have had to contact Flogas. In fact, I have had less contact with every other utility provider combined in my whole life.
The final straw was being overcharged an early exit fee when I was legally still within the cooling-off period. Trying to penalise a customer for leaving within their legal right to do so says everything about how this company operates.
Unprofessional, disorganised, and completely customer-unfriendly. I would never recommend them to anyone.
2 August 2026
Unprompted review
Reply from Flogas Ireland
Hi Tracey,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience this has caused.
This is certainly not the level of service we aim to provide, and we understand how disappointing it must have been to experience billing issues, communication difficulties, and concerns regarding your early exit fee.
We would appreciate the opportunity to investigate this further and work towards resolving your concerns. At your earliest convenience, could you please contact our Social Escalations team by emailing Socialescalations.at.flogas.ie and include your account number and contract details? This will allow us to investigate the issues you've raised as quickly as possible.
Once again, we sincerely apologise for the frustration caused and would welcome the opportunity to put things right.
Kind regards,
Gill G
Customer Experience Team
Zero Customer Service
Zero Customer Service
Stay away from them. The customer service is atrocious. You cannot talk to the billing department and the complaints department doesn't have phone lines - strictly back office. Flogas did not set up my account correctly and then made a second mistake when I asked them to correct it. I am now unable to get a utility bill for my elderly dad who lives with me as proof of address and this is urgent. On contacting them, they were happy to change the name for me, however, are not able to re-issue an invoice in the correct name. Apparently it is not possible to reprint an invoice. I was not able to speak to the accounts department and in spite of asking the agent to contact them to see if it was possible, they did not. The managers were not in on the morning I initially called and would then be in meetings all afternoon and apparently in meetings again when I called them. They cannot be interrupted. I have been stonewalled at every turn for a very simple thing - to get an invoice reprinted. Shocking!
29 July 2026
Unprompted review
Reply from Flogas Ireland
Hi Lee,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience this has caused.
We understand how important it is to obtain proof of address, particularly when it is needed urgently, and we're sorry to hear that you have found the process so difficult.
We would appreciate the opportunity to investigate your concerns further and see how we can help. At your earliest convenience, could you please email our Social Escalations team at Socialescalations.at.flogas.ie with your account details? Our team will look into this for you.
Once again, we apologise for the experience you've had and hope to have the opportunity to put things right.
Kind regards,
Gill G
Customer Experience Team
Easy switch all well so far
23 July 2026
Reply from Flogas Ireland
Good Morning,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found the switching process easy and that everything has gone well so far. We aim to make joining Flogas as simple and hassle-free as possible, so it's great to know we've delivered on that.
Thank you for choosing Flogas. We look forward to continuing to provide you with excellent service.
Kind regards,
Gill G.
Customer Experience Team
Just had 2 of the most lovely…
Just had 2 of the most lovely representatives at my door from flo gas They went through rates with me and even though as I recently changed your rates were the same as I had now I just wanted to mention how nice it was to have such nice friendly and not too pushy like some reps can be in my previous experience! I’ll be looking to switch to you once my current contract lapses 😉 ⭐️ please pass on my review to them that they doing a great job 🌟 I’m in Holywell swords. A young northern girl early 20s and another young man
29 July 2026
Unprompted review
Reply from Flogas Ireland
Hi Mary Ann,
Thank you so much for taking the time to leave such a lovely review.
We're delighted to hear that our representatives made such a positive impression. Providing friendly, helpful advice without any pressure is exactly the experience we want our customers to have, so it's wonderful to know they achieved that.
We'll be sure to pass your kind words on to the team, along with the details you shared about meeting them in Holywell, Swords. Feedback like yours means a great deal and is always appreciated by our colleagues on the ground.
We hope that when your current contract comes to an end, you'll choose to join the Flogas family. We'd be delighted to welcome you on board!
Kind regards,
Gill G.
Customer Experience Team
I moved to flogas and I have always…
I moved to flogas and I have always paid level pay so I don't have big winter bills. And they said yes no problem we do that. Seems they were lying and they told me I could lodge money into my account to build credit. Liars they took it against a bill. They told me I had to move to smart meter to join them. And now because I have that meter I cant do level pay . I'm so cross with them I would advise you steer clear of them. Also getting through on the phone is a nightmare. Customer care dreadful.. Will be gone in october😡😠
29 July 2026
Unprompted review
Reply from Flogas Ireland
Hi Jean
Thanks for taking the time to leave your feedback.
That's disappointing to read your feedback as all our Sales Agents are trained to ensure customers understand the product that you are singing up to and that should have been more clearly explained to you.
If you joined us and switched to a SMART meter that should have been explained in the T&C's.
If there is anything further we can assist with , please do let me know.
Kind Regards
Gill G.
Customer Experience Team
Easy to change over
Excellent service everything explained and the changeover was very easy. Better rates..
29 July 2026
Reply from Flogas Ireland
Hi AJ,
Thank you for your fantastic 5-star review!
We're delighted to hear that everything was explained clearly and that you found the switching process quick and easy. It's also great to know that we were able to offer you better rates.
We really appreciate you choosing Flogas and look forward to continuing to provide you with excellent service.
Kind regards,
Gill G.
Customer Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.