Terrible customer service. Unclear returns process. Wouldn’t accept a return a few days late. Lack of after sale support
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I’d been messed around by another supplier who claimed they had this product in stock but in actual fact found out they didn’t, only one week after I had ordered. This left me in a desperate situation... See more
Company replied
We contacted Floorscan to look at the possibility of improving the sound proofing the walls in our apartment. We have lift shaft and motor room next to our apartment. Chris Trafford from Floorscan... See more
An enthusiastic team from whom I received prompt, no obligation advice on my noise issues. Upon providing me with options I instructed works to be carried out on my property with outstanding results.... See more
Company details
Written by the company
Floorscan provide the one stop shop for all your soundproofing needs.
Contact info
Suite 22, Foundry House, Waterside Lane, WA8 8GT, Widnes, United Kingdom
- 0151 933 0939
- info@floorscan.co.uk
- www.floorscan.co.uk
4.1
Great
140 reviews
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Hasn’t replied to negative reviews
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Great service
23 April 2024
Reply from Floorscan Acoustics Ltd
Hi Darren,
Thanks for taking the time to review our services!
We hope the project is coming along well.
Kind Regards,
Reiley.
Reply from Floorscan Acoustics Ltd
Thanks for the great review Michael!
Great customer service
Great customer service, really friendly and helpful. Product turned up on time and with plenty of communication along the way
5 March 2024
Reply from Floorscan Acoustics Ltd
Thanks for the Review Adele!
We're more than happy to help.
Kind Regards,
Reiley.
Floorscan db5
Great service, acoustic underlay ordered and delivered on time as advertised. Great product.
4 March 2024
Reply from Floorscan Acoustics Ltd
That's great to hear! Thanks for your review.
Let us know if you have any other projects we can help with in the near future.
We hope to hear back soon.
Kind Regards,
Reiley.
i like the products (db panel 17)…
i like the products (db panel 17) however the boards were a bit too tightly ratchet strapped therefore damaged a few boards and had to make adjustments. Worth keeping that in mind
21 February 2024
Reply from Floorscan Acoustics Ltd
Hi,
This is the first we've heard of your damaged order, please accept our apologies. I've flagged this with the courier.
We always advise refusing damaged goods for a free replacement with express delivery.
I hope you managed to make use of the products signed for, please email info@floorscam.co.uk if we can be of any assistance in making this right.
Kind Regards,
Reiley.
Service was second to none
Service was second to none. I placed a large, heavy order for acoustic supplies and it was received early next day. Delivery driver was really helpful and communication was great all round. Would definitely use this firm again
20 February 2024
Reply from Floorscan Acoustics Ltd
Thanks for the great review Simon.
Look forward to helping you again in the future!
Kind Regards,
Reiley.
Very helpful company to deal with
Very helpful company to deal with. Followed the delivery instructions to the letter, which made my life easy 👍 Also very quick delivery, I will definitely use them again.
13 February 2024
Reply from Floorscan Acoustics Ltd
Thanks for the review Richard!
We'd be happy to help any returning customers by sharpening our pencil on your next order.
Kind Regards,
Reiley.
All the floor sheets turned up bent…
All the floor sheets turned up bent over and split, I decided to use them anyway as they’re hidden, but really not great considering how much the delivery cost. The sheets themselves seem to be doing the job though.
16 January 2024
Reply from Floorscan Acoustics Ltd
Hi Becky,
Our apologies this is the first we've heard of any damage to your delivery in January.
Any damaged materials we recommend refusing for a next day replacement.
If you'd like to contact us on info@floorscan.co.uk we'd be happy to help resolve any issues with your order.
Our apologies for any inconvenience this may have caused in your install.
Kind Regards,
Reiley.
Overall found them to offer best…
Overall found them to offer best combination of price + delivery and I literally went through 7 different suppliers! They also provided a delivery window, which was great.
6 February 2024
Reply from Floorscan Acoustics Ltd
Thanks Montvydas! We always aim to be the most competitive on price, we're happy you chose to go with us.
Kind Regards,
Floorscan.
Looks good sounds good, damped down my problems.
Answered all my questions and produced a trouble free product.
29 January 2024
Reply from Floorscan Acoustics Ltd
Hi CJ, Thanks so much for your feedback, we couldn't ask for a better response! Kind Regards, Reiley.
Acoustic 28mm flooring. Helpful when phoned but order had to be…
Helpful when phoned but order had to be done on line. Easy to order and very prompt delivery.
24 January 2024
Reply from Floorscan Acoustics Ltd
Thanks for your Review Tony! Your custom is much appreciated
Excellent Delivery + Customer Service
Arrived within 24 hours. Next day delivery as described.
Had a query about Tecsound and their phone support was very helpful.
12 December 2023
Unprompted review
Reply from Floorscan Acoustics Ltd
Hi Peter, we're happy to hear your order arrived so quickly. Thanks for taking the time to review us, our phone lines and inbox are always available for further support.
Very impressed by the hush underlay and…
Very impressed by the hush underlay and the service given by floorscan acoustics. They went beyond to help me arrange delivery for a day I was in. Many thanks
25 November 2023
Reply from Floorscan Acoustics Ltd
Thanks for your great review and custom! At Floorscan we pride ourselves on quality materials and service.
Reply from Floorscan Acoustics Ltd
Hi Simona,
Thanks for the reveiw! Glad delivery arrived in good time.
Kind Regards,
Reiley.
Highly recommended
Wonderful company, and wonderful customer service. Thank you Rieley.
12 November 2023
Reply from Floorscan Acoustics Ltd
Hi James,
Thanks for taking the time to reveiw our service.
We're happy to help, I hope the build is coming along well!
Kind Regards,
Reiley.
Good product ,fast delivery
1 November 2023
Reply from Floorscan Acoustics Ltd
Hi Ventzislav,
Thanks for the great review! We hope your project is coming along nicely.
Kind Regards,
Reiley.
The process of ordering and receiving…
The process of ordering and receiving updates were great.
Now probably not down to Floorscan but the eight boards i ordered all came damaged on the ends.
But as it happens i need to cut around 100mm off the ends to fit the room so i'm still able to use them. but if not i would have been a returns job, hence only giving it a 4. maybe better packaging or change courier.
6 November 2023
Reply from Floorscan Acoustics Ltd
Hi Andy,
Thanks for taking the time to leave feedback on our service and delivery. I'm glad to hear you were still able to use your panels.
Our apologies for the damage stated in your review, the nature of the chipboard can sometimes be brittle along edges when being transported nationwide from depot to depot across the pallet line.
Usually, we ask for damages to be refused for a free next-day replacement.
If there's anything we can do to help, or if you're in need of any further technical advice, please email info@floorscan.co.uk or call 0151 808 1421.
Kind Regards,
Reiley.
Reply from Floorscan Acoustics Ltd
Hi Arthur,
Thanks for taking the time to review our service, we hope your project is coming along well!
Kind Regards,
Reiley.
Delivery came early.
I spoke to the guy at floorscan, and he was very helpful, advise me on what to buy. Which I did, got it delivered and it came early. Great 🤗
21 September 2023
Reply from Floorscan Acoustics Ltd
Hi Joe,
Thanks for taking the time to review our service! We're happy to hear you got the advice needed and your goods arrived quickly.
Kind Regards,
Reiley.
I paid for next day delivery and it…
I paid for next day delivery and it took days to arrive
14 August 2023
Reply from Floorscan Acoustics Ltd
Hi Ian,
I can see you placed an order at 2.27 pm August 15th, which is after our stated 11 am cutoff for deliveries outgoing that day.
By this time the days deliveries had been processed and were already on route to their respective depots.
Therefore, dispatch occurred 16/8/23 with next-day delivery arriving 17/8/23. This was also included in your order delivery notification.
We apologise for any confusion and will revise our site to reflect this.
As it stands, we couldn't have got your materials to you any quicker than we already did when ordering at that time in the afternoon.
Please accept our apologies for any inconvenience this may have caused.
Kind Regards,
Reiley.
Technical Sales Manager.
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