Terrible customer service. Unclear returns process. Wouldn’t accept a return a few days late. Lack of after sale support
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I’d been messed around by another supplier who claimed they had this product in stock but in actual fact found out they didn’t, only one week after I had ordered. This left me in a desperate situation... See more
Company replied
We contacted Floorscan to look at the possibility of improving the sound proofing the walls in our apartment. We have lift shaft and motor room next to our apartment. Chris Trafford from Floorscan... See more
An enthusiastic team from whom I received prompt, no obligation advice on my noise issues. Upon providing me with options I instructed works to be carried out on my property with outstanding results.... See more
Company details
Written by the company
Floorscan provide the one stop shop for all your soundproofing needs.
Contact info
Suite 22, Foundry House, Waterside Lane, WA8 8GT, Widnes, United Kingdom
- 0151 933 0939
- info@floorscan.co.uk
- www.floorscan.co.uk
4.1
Great
140 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Super fast delivery!
1 August 2023
Reply from Floorscan Acoustics Ltd
Thanks for your order and feedback Jonathan!
Not happy
So far pretty poor a day later delivery than quoted and now no prediction of time of day and it’s already midday! Delivery now successful by very helpful hgv driver
7 August 2023
Reply from Floorscan Acoustics Ltd
Hi John, Thanks for your feedback on delivery. Our apologies for the initial confusion over your order's ETA coming from the courier's tracking service. We're happy to hear your delivery arrived when requested and in good condition after following this up. Good luck with your project!
Reply from Floorscan Acoustics Ltd
Hi Alina,
Thanks for taking the time to review our service and products, the team at Floorscan are happy to help and appreciate the feedback :)
Great customer service and exceptional…
Great customer service and exceptional delivery time wise. Thank you
26 July 2023
Reply from Floorscan Acoustics Ltd
Thanks for the 5* Reveiw Paul! Always happy to help. Glad to hear your delivery came in good time.
Reply from Floorscan Acoustics Ltd
Happy to help Kreshnik! Thanks for shopping with Floorscan :)
Product was fine as was the price
Product was fine as was the price. Delivery post code was wrong which I contacted them about but still went to the wrong address. Sorted with the delivery company after a bit of explaining.
Probably wouldn’t buy from them again
19 July 2023
Reply from Floorscan Acoustics Ltd
Hi Toby,
Our apologies for any inconvenience this has caused.
We we're made aware you entered the wrong address into your online order, made Thursday PM, on Sunday afternoon. This is after it had left us Friday morning.
Unfortunately, the delivery had been made by 9am Monday before our courier had time to relay your message once we were in the office.
We're glad that the new delivery address was reached that same day, please don't let this reflect on our efforts to help provide the best experience possible in the future.
Feel free to call 01518081417 or email us on info@floorscan.co.uk to help remedy this.
Kind Regards,
Reiley.
Product very nice and smooth logistic…
Product very nice and smooth logistic and order handling. Thanks
9 July 2023
Reply from Floorscan Acoustics Ltd
Happy to hear your experience went well with Floorscan! Thanks for the great reveiw Janusz
the delivery worked well.
14 July 2023
Reply from Floorscan Acoustics Ltd
Our courier always aims to deliver a great service, thanks for taking the time to review Silvia
Will use again for sure!
Dropped in to collect on line order and ask a few questions re: sound deadening for a van. Helpful staff showed me around warehouse and offered some advice. I left after buying more materials and will be back for more. Handy company to have on the doorstep. Will use again.
2 July 2023
Reply from Floorscan Acoustics Ltd
Thanks for reveiw Dan was great meeting to discuss some soundproofing options for your Van Conversion! Good luck with the project hope to hear from you again soon
Not very transparent pricing
Not very transparent pricing, went on the website and wanted to order soundbloc boards, innitially the price is shown with VAT the when you enter the quantity and go to the basket it shows the cost withou VAT, which I unfortunately Informed my client, she was understanding and agreed to pay the VAT price. Then find out I need to pay another £75 delivery or come and collect it from Liverpool! I was to embarrassed to go back and explain this so ended up losing out. I feel the website needs to update the price when your adjusting the quantity you need, not just in the basket withou VAT.
3 July 2023
Reply from Floorscan Acoustics Ltd
Hi Ashton,
The price does include VAT on the product page and on our shopping ads. We do wish you called us to help process this before placing your order online if you were feeling unclear.
The shipping is £75 ex VAT as the materials ordered weigh 216 kg, therefore, we use a pallet line service which I can see arrived in good time. Please note we do not make any profit from shipping.
Please call us on 0151 808 1415, or, email info@floorscan.co.uk if you would like to discuss further. We'd be happy to help remedy the situation.
Kind Regards,
Reiley.
happy with over all order and delivery
25 June 2023
Reply from Floorscan Acoustics Ltd
Great to hear! Thanks for your custom and positive review Trevor 👍
Excellent Service and products!
22 June 2023
Reply from Floorscan Acoustics Ltd
Thanks for taking the time to review your experience with us Thabiso!
Reliable!!
Answered the phone after a couple of rings, prices were reasonable compared to other companies. Gave a day for delivery, then time of delivery the day before.
Couldn’t fault the product or service.
“Thank you”!!
12 June 2023
Reply from Floorscan Acoustics Ltd
Hi Martin,
Great to hear your delivery arrived in good time and condition! We always aim to stay competitive in price and appreciate you're amazing review.
Reply from Floorscan Acoustics Ltd
Hi Phillip,
Thanks for taking the time to reveiw your experience with us. We appreciate the feedback and recommendation!
Reply from Floorscan Acoustics Ltd
Hi there,
Thanks for your reveiw of our service, we appreciate the feedback and hope to help again if you have any acoustic dilemmas in the future!
Next day delivery as promised.
22 May 2023
Reply from Floorscan Acoustics Ltd
Thanks for the review Niall.
We're glad your delivery was prompt as promised.
Service was very good
Service was very good, sale's Man Riley was a pleasure to deal with with no hassle going through items i required.
Delivery came at time that was arranged.
I would recommend this company to use .
14 May 2023
Reply from Floorscan Acoustics Ltd
Thank you Neil for your wonderful review.
We're happy to hear that we could make your journey a pleasant one
Good pricing, quick delivery
After looking around for Tecsound SY50, Floorscan were the cheapest on the product and delivery. Ordered on Bank Holiday Monday, delivered Thursday. Impressive, with great communication via email and text.
30 April 2023
Reply from Floorscan Acoustics Ltd
Thank you for choosing Floorscan, Peter.
We're glad to have been able to offer you a great service and look forward to speaking to you in the future.
Reply from Floorscan Acoustics Ltd
Thank you so much for the wonderful review!
We're looking forward to doing business with you again.
Everything ran smoothly and as promised…
Everything ran smoothly and as promised at placement of the order
10 April 2023
Reply from Floorscan Acoustics Ltd
Thanks for the review Gary.
We're always pleased to hear a customer has had a great journey.
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